Nursing Assistant Customer Service

Jesus Christ is Lord!

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> Delia Burdeos <************@******.***>

> Subject: Delia B. Burdeos

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> Delia B. Burdeos

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> Citizenship: Deutsch

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>1998-2007 Bernie's Electronics Repair Shop ( Hanau, Germany )

Customer Service

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> * Fluent in German & English languages both in verbal & written media

> * Strong interpersonal skills

> * Solid background in customer-facing engagements

> * Robust experience in customer escalations, issues-handling and service recovery initiatives

> * Good working exposure on administrative-related functions supplemental to customer requirements

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> 03/2015 - Present: Zufanit (Health Services), new Company name DATA Health Services

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> Nursing Assistant

> • Oversee basic and specific patient care

> • Supervise and assist patients with self-cleaning and grooming keeping hygienic practices in mind

> • Take vitals and record changes in patient books

> • Clean and care for patient space

> • Administers patient care documentation

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> 11/2013 – 02/2014: Behinderten-Werk Main-kinzig EV

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> Nursing Assistant

> • Specialized in assisting workers with disabilities (cerebral palsy. Autism; early stage of dementia)

> • Physically accompanying workers to & fro their work-stations

> • Overseen daily activities including oral care, bathing, feeding, positioning elimination, ambulation, vital signs and other duties as assigned

> • Observed and reported workers’ status and needs

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> 10/2011-11/2012: Baj Health Care Services

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> Nursing Assistant

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> • Overseen quadriplegic patients

> • Updated intake and output tallies and measured output via urinary catheter or collection

> • Ensured professional composure and confidence during stressful situations.

> • Managed end-to-end patient care administration for cancer patients

> • Maintained open communications using appropriate chain of command regarding issues.

> • Conducted all work related activities with respect for the privacy, rights and dignity of patients and families.

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> 1/2010 - 7/2011: Kahriman Health Service Assistance

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> Nursing Assistance

> • Overseen patients with Bipolar and Manic Depression • Assist on Doctors appointments and daily activities

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> 1994 - 1995 Hotel & Restaurant Management, International Correspondence School, Pennsylvania, USA (1 year course)

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> 1977– 1978 Philippine Women's University B.S. Medical Technology ( 1 year only )

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> References: Available upon request

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> Jesus Christ is Lord!

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