Front Desk Receptionist, Front office Receptionist
Resume:
SHANOJ PAVITHRAN K.V
**** 949-***-**** *********@*****.***
Contact Address
Shanoj Pavithran
Mob:
Date of Birth:
4th April - 1986
Nationality:
Indian
Passport Number:
Marital Status:
Married
Languages Known:
English, Hindi, Basic Arabic, Malayalam
Hobbies : Reading
Career Objective
A highly competent, motivated and enthusiastic administrative assistant with experience of working as part of a team in a busy office environment. Well organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. Currently looking for a suitable position with a reputable and ambitious company.
Skills
Office management
Administrative support
Report writing
Diary management
Strong organizational, administrative and analytical skills
Ability to maintain confidentiality
Excellent working knowledge of all Microsoft Office packages
Ability to produce consistently accurate work even whilst under pressure
Ability to multi task and manage conflicting demands
GCC Experience
G4S W.L.L (Head Office) Doha Qatar (July, 2011 to Aug 2014)
CONTROL ROOM ADMINISTRATOR
Responsibilities:
Typing documents and distributing memos.
communicate with admin department and making related documents
email conversation with superiors and other related branches
Involvement in social media implementation
Supervising the work of office juniors and assigning work for them.
Handling incoming / outgoing calls, correspondence and filing.
Faxing, printing, photocopying, filing and scanning.
Organizing business travel, itineraries, and accommodation for managers.
Monitoring inventory, office stock and ordering supplies as necessary.
Updating & maintain the holiday, absence and training records of staff.
Prepare time-sheet sheet for the guards’ salary
Raising of purchase orders and invoice tracking.
Creating and modifying documents using Microsoft Office.
Setting up and coordinating meetings and conferences.
Daily updating guard details and pass the information to the superiors by mail and by phone
Communicate with company drivers for arranging Transportation for office staff and guards.
AAA Homes W.L.L Hotel Apartments Bahrain. (2015- 2016)
Front Desk Executive
Responsibilities:
Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
Enter customer data and send correspondence
Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs
Provide assistance in sorting incoming mails, as well as in processing outgoing mails
Taking payment from customers by credit card and cash
Preparing bills of check in and checkout
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Scheduled and confirmed customers' appointments
Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction
Hotel Orionis ( 2016- till ) - India
Front Desk Executive
Responsibilities:
Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
Deal with bookings by phone, e-mail, letter, fax or face-to-face
Type documents such as correspondence, memos, and emails, and prepare daily reports for management.
Scheduled appointments and maintain and update appointment calendars
Taking payment from customers by credit card and cash
Preparing bills of check in and checkout
Handle incoming and outgoing mail
Performs other clerical duties such as filing, photocopying, sending fax etc
Receiving phone calls from the customer for the room reservation and updating.
Always making good relationship with customer.
Education Qualification
Bachelor of Arts (B.A) from Calicut University
+2 from State board
SSLC from State board
Shanoj Pavithran K.V
Computer Proficiency
WINDOWS (XP/7 & 8)
Proficient in MS Office Application Internet & Email Applications.
Strengths
Can work under pressure/cope in a fast track environment with less supervision
Can work well independently.
Work with passion & character, has strong sense of responsibility.
Hardworking, Organize, Flexible, Dynamic.
Ability to interact and coordinate with Superiors & subordinates.
Comfortable across cultures and flexible in working across a diverse team
I hereby declare that the above statement is true to the best of my knowledge and belief.
Shanoj Pavithran K.V
Contact this candidate