Social Media Customer Service
Resume:
John L. Trosper
Prosper, TX ****8
214-***-**** / **.*******@*******.**
Recruiting professional with 20 years recruiting, sales and new recruiter training experience. Expertise includes sourcing and vetting passive candidates, client acquisition and management, managing a full cycle recruiting desk and branding.
Health Data Specialists, Sr. Corporate Recruiter July 2016 – January 2018
Work closely with senior leadership to attract, hire and retain IT professionals.
Review job descriptions with business development executives to establish realistic expectations.
Customize specific searches for passive candidates with unique skillset.
Maintain pipeline of candidates and their availability for specific expedited fulfillment.
Augment on-boarding process for HR, Business Development and Management
Establish and monitor recruiting metrics for recruiting team.
InPursuit Inc, Owner / Sr. Recruiter April 2008 – June 2015
Executed “Partner Agreement” with SAIC supporting the US Coast Guard and Department of State Epic implementation.
Sourced, hired and managed contractors for federal contracts, hospitals and consulting firms.
Sourced IT candidates via existing database, social media, business contacts and cold calls.
Phone screened candidates to evaluate their skills and understand their job preferences.
Prospected for new clients by meeting hiring managers to understand their staffing needs.
Made recommendations to clients regarding the candidates available to best meet their requirements.
Provided customer service for existing clients to ensure their expectations were met.
Managed a team of eight recruiters. Conducted initial and advanced recruiter training.
Genesys Group, Sr. Recruiter February 2006 – March 2008
Sourced IT candidates via existing database, social media, business contacts and cold calls.
Phone screened candidates to evaluate their skills and understand their job preferences.
Extended offers on behalf of clients.
Consulted with candidates regarding differences in W2 FTE, W2 hourly and 1099 work models.
Provided networking opportunities within the community for existing businesses and/or candidates.
Provided customer service for existing clients to ensure their expectations were met.
Prospected for new clients by meeting hiring managers to understand their staffing needs.
Made recommendations to clients regarding the candidates available to best meet their requirements.
Med Career Advisors, Sr. Recruiter March 2003 – February 2006
Initiated cold-calling campaigns designed to identify passive candidates.
Screened IT candidates to determine technical and cultural fit.
Coached candidates on interview techniques and resume writing.
Extended offers on behalf of client to ensure placement and retention.
Advised candidates on resignation and counteroffer strategy.
Trained junior recruiters on proper screening techniques.
Medicus Partners, Business Development 2000 – 2003
Prospected for new clients by using database, social media and cold calls.
Met with C-level decision makers to understand their staffing needs and sell retained recruiting.
Profiled company and community to effectively sell the “opportunity” to potential candidates.
Sourced candidates through existing database, advertising and direct recruiting.
Phone screened candidates to evaluate their skills and understand their job preferences.
Provided networking opportunities within the community for existing businesses and/or candidates.
InTech Global Solutions, Recruiting Director 1997 – 2000
Sourced candidates through existing database, social media and cold calls.
Phone screened IT professionals to evaluate their skills and understand their job preferences.
Participated in “Recruiter development” program to stay abreast of changes in IT industry.
Developed new recruiters’ cold calling skills.
Coached recruiters on interview prep, pre-closing and proper closing / extending offer.
Extended offers on behalf of clients.
Developed new client business via cold calling.
Managed existing clients ensuring current needs are met and uncovering new needs.
Made recommendations to clients regarding the candidates available to best meet their requirements.
Nielsen Media Research, National Field Rep 1995 – 1997
Recruited households for participation in National sample.
Prioritized and scheduled field calls to install and maintain reporting equipment.
Maintained highest regional accuracy percentage of all Nielsen’s rating regions.
United States Army / 46R Broadcast Journalist 1988 – 1995
Disabled Veteran.
Deployed to Somalia.
Anchored and produced live nightly newscast in Okinawa, Japan.
Performed live radio shows and advertisements.
Performed live sports play-by-play for radio.
EDUCATION – BBA (incomplete)
Washburn University of Topeka, KS, Topeka, KS 1986-1988
Southwest Missouri State University, Springfield, MO 1984-1986
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