Sr Asset Manager

Marjorie Whitten Asset Manager

********@***********.*** LinkedIn.com/in/Marjorie-whitten 601-***-**** Pearl, MS 39208 Innovative professional with extensive senior level office management experience within highly competitive markets of conventional/commercial and healthcare facilities management. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Collaborative communicator continually focused on building relationships and promoting synergy between business and clients. Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.

Areas of Expertise include:

Contract Negotiations

Organizational Skills

Customer Service

Problem Solving

Attention to Details

General Accounting Skills

Communications

Microsoft Office

Leadership Skills

Team Relationships

Multi-tasking

QuickBooks, Onesite

Professional Experience

The Meridian at Fondren Jackson, MS 2016 - 2018 Luxury living in the middle of Jackson’s vibrant, eclectic, urban neighborhood. COMMUNITY MANAGER

Functioned as a liaison between residents and the office with communication such as use of social media and computer technology, and event planning. Provided exceptional customer service by addressing issues, concerns, and questions of the tenants efficiently and quickly. Succeeded in establishing full occupancy within eight months of opening and maintained a minimum of 98% occupancy resulting in revenue generation higher than our cost of investment (COI) on a monthly basis. Key Accomplishments:

Recruited top-notch office talent needed to establish a functional and friendly support network for tenants prior to completion of construction.

o Mentored new office employees in the skills needed to successfully meet tenant’s needs. o Vetted individual vendors to generate a listing of recommendations for qualified and competent establishments that would meet the tenant’s needs and abide by community by-laws. o Established an office environment, established connectivity software, and addressed any issues as they arise once tenants began to take up residence.

Processed applications for tenants to ensure only qualified individuals who met the elite community setting were accepted and advanced through the full application process.

Negotiated terms of lease with potential new tenants and provided support from initiation to move.

Fostered a working relationship with local businesses to provide marketing incentives designed to familiarize the tenants with products offered by each establishment.

Aided in the final stages of construction on the exterior portion of the build by overseeing the landscaping, parking areas, and installation of a dog park.

Landmark Healthcare Facilities Jackson, MS 2015 - 2016 Establishing the national standard for the development, ownership, and management of the complete range of outpatient buildings.

REGIONAL MANAGER AND DIRECTOR OF FACILITIES

Operated as the regional manager with responsibilities covering all business operations within assigned region. Held accountable for meeting financial goals for two office buildings within the Landmark Healthcare Facilities including reduction of tenant expenses, negotiation of vendor contracts resulting in a reduction in maintenance expenses and increase profitability of the facilities.

Key Accomplishments:

Supervised all staff associated with the upkeep and maintenance of the office buildings including executive assistants, maintenance and janitorial staff, and vendors.

o Guaranteed top-notch employees by conducting in-depth interviews, employment contract negotiations, and employment offers.

o Conducted annual reviews for assigned employees including recommendations for areas of improvement for career advancement.

o Implemented the use of Landport software system to generate maintenance requests, financial accountability, and track progress for the completion. o Generated plans for maintenance and upgrades to the grounds and buildings such as installation of new systems, renovations, replacement of furniture and fixtures in common areas.

Accomplished a 2.5% decrease in operating expenses for the tenants by minimizing supplies, materials and contracted services in the 4th quarter of 2015 resulting in tenant satisfaction by passed savings on to the tenants.

Developed and implemented a disaster plan designed to keep tenants safe and provide safe and effective action plans during various scenarios that could arise.

Handled and processed the accounts receivables from the tenants in accordance to state regulated guidelines. o Utilized the EMON energy software system to monitor the tenant’s use of electricity and to generate appropriate and accurate bills.

o Collected 100% of all accounts receivable revenue from the tenants in both office buildings.

Conducted monthly, quarterly, and annual building inspections to comply with all Joint Commissions requirements. The Rose of Jackson Jackson, MS 2013 - 2015

Creating stable, vibrant and healthy communities by providing affordable, service-enriched housing for families, seniors, and people with needs.

COMMUNITY DIRECTOR

Coordinated all administrative operations and supervision of the residential area as the face of the company to the 72 residents in the community to ensure highest quality of customer service and maximum financial returns for investors. Maintained a 100% occupancy for the length of my community director service to The Rose of Jackson including maintenance of a waitlist for potential residents.

Key Accomplishments:

Held liable and generated a detailed financial accountability report of all activities within the community for investors, auditors, and upper management.

o Screened potential tenants to ensure their qualifications prior to establishing occupancy. o Processed end of month revenue stream including rent payments o Negotiated best price/top quality contracts with vendors with mutually beneficial financial gains o Supervised repairs to ensure cost-saving steps considered prior to initiating projects.

Kept senior members of the community active by implementing various classes, seminars, and activities such as exercise classes, day trip, bingo, art and cooking classes, and gardening activities. Education:

Associates Degree in Business: CALHOUN COMMUNITY COLLEGE Decatur, AL

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