Customer Service Administrative Assistant

KRISTA FLEMING

**** **** ******* ** *********, Virginia, 24501 973-***-**** *************@*******.***

WORK EXPERIENCE

Devry University, Charlotte, NC: Admissions Advisor, Mar 2018 – Present

Reach out to those who have inquired about Devry and prospective students

Help through admissions process by conducting interviews and filling out applications

Assist throughout the Admissions process by following up on each aspect of getting started

Liberty University, Lynchburg, VA: Academic & Individual Advisor, Sep 2016 – Jun 2017

Served matriculated students through registration, course guidance, and as a liaison between student and various departments across the University

Managed my own list of students, including face-to-face meetings and maintaining phone/email contact

Specialized in Graduate/Undergraduate Psychology programs, with a focus in Counseling Licensure programs; ensured students met all state licensure requirements for each degree

Converted inactive students to active students through driven sales and customer service strategies

Liberty University, Lynchburg, VA: Chat/Email & Admissions Counselor, Jun 2016 – Present

Counsel students from all degrees with program/course selection, scheduling, academic standing, etc.

Serves as first and last point of contact by taking applications for prospective students, guiding them through the admissions process and maintaining communication through the conferral of their degrees

Arte Dei Capelli Salon, Lynchburg, VA: Receptionist, May 2015 – Aug 2016

Update and maintain customer information records, such as beauty services provided.

Greet customers; determine nature and purpose of visit;, maintaing friendly atmosphere

Extremely organized in handling stylists appointments, calendars, and finances

East Hanover Board of Education, East Hanover, NJ: Counselor, Sep 2010 – Aug 2013

Confer with other staff members to plan activities promoting learning, physical and social development

Establish and enforce rules for behavior and procedures for maintaining order among students.

Plan and supervise field trips with 50+ children from ages 5-13

Teach socially acceptable behavior, techniques such as behavior modification or positive reinforcement

EDUCATION

Liberty University, Lynchburg, VA: Bachelors in Elementary/Special Education

Completed two years worth of Bachelor's related courses; 60 credits in Education/Psychology/General courses; a current student to confer Associates Degree in passing

ADDITIONAL SKILLS & INVOLVEMENT

94 WPM; Effective verbal and written communication skills

Exceptional time management, organizational, human relations/customer service skills

Volunteer Teaching Assistant at PG Chambers Special Needs School; Cedar Knolls, NJ (2010)

Volunteer Missions Trip to St. Marc, Haiti; visited various orphanages and helped out in villages (2013)

Volunteer Missions Trip with Calvary Evangelical Free Church to various states on the East Coast; Essex Fells, NJ (2012)

Volunteer Nursery/Sunday School Teacher at Lynchburg House of Prayer Church; Lynchburg, VA (2015)

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