Manager Customer Service

CURRICULUM VITAE

Name :Brenda Nambirige

Nationality : Ugandan

Email : ***********@*****.***

Phone : +971-***-***-***

Visa status : visiting visa

Position : Receiptionist

CAREER OBJECTIVE

I’m looking forward to joining a renowned institution to enhance my skills, knowledge and work towards the growth of the organization

To gain valuable experience by working in a more challenging, motivating, and more diverse environment that will further develop and improve my skills

Skills

Customer service and satisfaction skills

Excellent telephone handling manners

Organization and time management skills

Outstanding skills in written,reading,listening and verbal English language

Proven ability to multi task

CAREER HISTORY

HOTEL TRIANGLE

5 STAR HOTELS, Kampala Uganda (NOV 2014- JUNE 2017)

RECEPTIONIST

Received and welcomed the guests with due attention; greeted them with smile.

Provided highest quality of service to the customers by making seating arrangements and room booking prior to their visit

Assisted the customers by working out their queries and grievances.

Coordinated with other staff to ensure the availability of best service for the guests.

Prepared bills and taking payments

Dealing with special requests from customers like storing their valuables

Choosing rooms and handing out keys

Answering the telephone and taking payments

Carrying out other duties as delegated by the manager

Serena hotel, Kampala, Uganda (2013-2014)

RECEPTIONIST

Prepared bills and taking payments

Dealing with special requests from customers like storing their valuables

Choosing rooms and handing out keys

Answering the telephone and taking payments

Carrying out other duties as delegated by the manager

Additional skills

Excellent arithmetic skills and accuracy with numbers

Good organizational and communication skills

Highly motivated and can work as a team

Good understanding of POS software and other computer applications like MS WORD, EXCEL, WORD, POWERPOINT

Friendly and professional telephone manners

ACHIEVEMENT

Suggested the use of discount coupons to our frequent clients which increased company’s sales by 5%

EDUCATION BACK GROUND

YEAR INSTITUTE AWARD

2010-2011 St.Balikuddembe Mitala Maria U.A.C.E

2005-2008 St.Andrews Kaggwa SSS Luweero U.C.E

1998-2004 Kibuye primary School P.L.E

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