Syed R Naqvi

ServiceNow Developer

***A Lafayette Road, Apt#2A, Edison, New Jersey, 08837

732-***-****

ac5j80@r.postjobfree.com

PROFESSIONAL SUMMARY

● More than six years of professional IT experience and 4 years experience in the field of ITSM and in implementation of ServiceNow.

● Experience in various IT Services of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Reporting, Integration with Web Services.

● Expertise in developing and maintaining service catalog items and experience with complex integrations within the ITSM environment

● Working experience of CMDB and Asset Management Services: Business Services and configuration item relationships.

● Expertise in creation of workflows for Service Catalog items in Service-Now and Configuring LDAP for user imports

● Experience in implementing end-to-end Service Catalog, Incident Management, Configuration and Asset Management, Change Management and Release Management with Knowledge of Content management

● Built forms from scratch along with advanced customizations at the level of UI Macros/UI page as per the complex requirements.

● Involved in various inbound and outbound integrations using SOAP Messages, Direct Web Services and Scripted Web Services.

● Created various work flows and customized existing work flows for catalog items and change approval process.

● Worked on the defects post upgrade and fixed the defects.

● Created Before and After Business Rules and involved in debugging issues with existing business rules.

● Service catalog development which includes workflows designing, creating new catalog items, and execution plans

● Worked on different kinds of variables and variable sets.

● Worked on Integration of servicenow with HP Service Management both Incident and Change management modules. Worked on Web Services using SOAP Messages and called third party. Good understanding of XML.

● Integrated with Active Directory for SSO using SAML 2.0

● Resolved typical Users access and roles issues by checking active directory and users table.

● Created a lot of client scripts/UI policies also with a lot of high-level customizations like attaching a custom event

● Created many standard workflows which are being re-used and propagated and handled many custom events

● Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules

● Good knowledge on Single Sign-on and event based integrations.

● Setting up Configuration Management from scratch defining the CI classes and their relationships.

● Designed and Implemented service requests through service catalogue in service now.

● Analyzed problems; created new solutions and new techniques.

● Develop SLA and reporting.

● Defining the process for each service request.

● Creating scheduled tasks, monitoring the ticket queues and generating statistics.

● Working knowledge of Knowledge articles, incidents, CMDB and dictionaries.

● Creating catalogue items, workflows, inbound emails actions and update sets for service requests.

● Check the change management document and verify the changes.

● Assist in Release Management during product and patch releases.

● Developed UI Actions, script includes and Business rules for over-all platform

PROFESSIONAL EXPERIENCE

ProV International, Remote - 7 - 1- 2016 To PRESENT ServiceNow Developer

Responsibilities:

● Worked with process owners and business stakeholders to translate business requirements into functional requirements within Service Now.

● Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions.

● Created various workflows for Incident Management, Change Management, Service Requests and SLA's.

● Assist in the import of configuration and asset data.

● Implementation, customization and configuration of different Service Manager Modules like Change Request, ESS, Service Desk, Service Catalog, Problem and SLM.

● Working on Report, dashboard designing.

● Defined SLA, OLA and Contract for the customer.

● Configured SLA workflow for the advance SLA configuration.

● Developed automated mappings to schedule the load of flat files on daily, weekly and monthly basis.

● Involved in testing Service-Now form and reports for correct mapping of the objects and data correctness.

● Prepared documentation for requirements, design, installation and unit testing and system integration of Service-Now.

● Trained all the users of the reports on using Info View and exporting reports to various formats.

● Designed, developed, and maintained the report portal which provides user access to scheduled reports and report parameters.

● Provided user training, guidance and instructions for information retrieval from Oracle databases.

● Involved in testing reports for correct mapping of the objects and data.

● Worked in production support for all the Service-Now and report related issues.

● Involved in basic SOAP message creation and Web service implementation.

● Implemented Social IT and Chat Application for the end user support. SEISMIC LLC, NJ 5- 1- 2014 To 6- 1- 2016

ServiceNow Developer

Responsibilities:

● Involved in gathering the Business Requirements and Interacted with the Helpdesk users and CRM users to understand the existing functionality, current state processes, tools to get a better view of the Business Processes and functionality to develop and configure the ServiceNow Platform.

● Worked on Integration of servicenow with HP Service Management both Incident and Change management modules. Worked on Web Services using SOAP Messages and called third party. Good understanding of WSDL, XML.

● Integrated with Active Directory for SSO using SAML 2.0

● Gathered requirements from users for attributes needed to develop Service Catalog items.

● Accountable for producing Technical Design Documents that includes application architecture details.

● Involved in discussion with other technical areas to meet the business and technical requirements for ServiceNow, Web service Owners and DBA to build integration to external and internal systems, currently using SMTP (EMAIL), MID Server and Web Service.

● Involved in creating Technical Design Documentation for Migration from existing technologies to ServiceNow.

● Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.

● Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.

● Wrote Classifiers and identifiers to direct the discovery tool to gather the information of the configuration items without errors.

● Worked on developing Content Management Systems. Created Sites, Pages and blocks for CMS Servicenow.

● Wrote business rules to avoid empty configuration items to be inserted into CMDB after discovery tool runs a scheduled job.

● Created Data Sources for various external applications. Used Import sets and Transform maps to import data in to ServiceNow. Created various front end forms.

● Involved in Creation and modification of various Access Controls

(ACL’s),Business Rules, Script includes, Ajax Query, Jelly Scripts, UI Actions and UI Policies.

● Created Update Sets to migrate customizations from one instance to another instance. Created Email Templates and Email Notifications.

● Designed Workflows along with standard Workflow templates, which can be reused.

● Developed reports as per requirements from management.

● Technical Environment: ServiceNow, SQL, JavaScript, Business Rules, UNIX, Web services, SOAP, SQL, XML, HTML, AJAX, Integrations, Cloud services, ITIL, SCRUM

DUN & BRADSTREET, NJ 5- 1- 2012 - 2- 1- 2014

Java Developer

Responsibilities:

● Designed and developed various Web forms using HTML, CSS, and JavaScript.

● Coding site in HTML, XML, CSS, Flash, PHP/MySQL and JavaScript.

● Involved in designing UI Screen, created several mock up Using HTML, CSS and JavaScript.

● Front-end validations are done using JavaScript.

● Participated in analyzing the requirements and depicted them through use cases and scenarios.

● Participated in unit testing, integration testing and installation of the system.

● Involved in Web design and development for the UI interface design, graphic design for printed materials and presentations, illustration, logo design. Used HTML, CSS, and JavaScript.

● Contributed in decision making of the software and hardware requirements and tool evaluations.

● Involved in complete SDLC - Requirement Analysis, Development, System and Integration Testing.

● Developed non-functional HTML, CSS pages from the mock ups and involved in UI review with UI architect and Business Units.

● Developed Stateless Session Beans in the model layer to implement business logic for the application.

● Developed Action Classes for workflow control and Data Access Object for getting database connections from connection pool.

● Extensively used the Jakarta Struts Framework.

● Implemented user session management using Http Sessions.

● Used JDBC to access Oracle Database and used Stored Procedures.

● Developed JSP Pages made them accessible to the Client using WebLogic Application Server.

● Extensively used complex SQL statements including joins and nested queries

● Coded JSP pages and used JavaScript for client side validations and to achieve other client-side functionality.

● Used ANT scripts for building the application.

● Developed Java Helper classes for updating Customer Accounts and Customer information.

● Adopted Sun's coding and documentation standards.

● Environment: JDK 1.5, J2EE 1.4, Eclipse IDE, ANT, JDBC, Servlets, JSP, EJB, Struts, XML,

● WebLogic, WinCVS and Oracle.

TECHNICAL SKILLS

ITSM Tools Service-Now, ITSM Suite, HP Service Manager, HP Asset Manager

Scripting Libraries JQuery, Java Script, Apache Jelly, Angular, Knockout Programming

Languages

Java, C, C#, HTML, XML, JavaScript, SQL,J2EE

J2EE JSP, Servlets, Struts, Spring, Hibernate, JNDI, JMS,JSON Web

Technologies

HTML 5, CSS, ASP.NET, Web Services, MVC, REST Web API Application

Servers

IIS 6, Apache Tomcat, WebLogic, Jboss

Databases JQuery, JavaScript, Apache Jelly, Angular, Knockout Software

Methodologies

SDLC, Waterfall, Agile, XP, Scrum

Certifications ServiceNow certified system Administrator and Developer EDUCATION

Middlesex County College, Edison Nj- Associates of Computer Science and Information System.

Expected Graduation: May 2017

John P. Stevens high school . (JPS),Edison, NJ - High School Diploma Graduated: June 2013

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