Jonathan P. Hernandez, CLU

** ********* ****** ** ** # 2405 Phone: 404-***-****

Atlanta, GA 30309 Email: ac5j7y@r.postjobfree.com

Professional Summary

Highly motivated, resourceful professional seeking a challenging senior leadership position within a reputable organization that allows me to utilize my interpersonal and leadership skills along with my extensive insurance industry experience. In addition, a proven track record of developing professionals.

Experience

Randall Marketing/Public Relations, Atlanta GA 06/1/2017 – Present Public Relations Manager

Continually acquiring new physician and chiropractors through relationship building and funneling clients between personal injury attorney and doctors.

Educates clients by setting expectations on the personal injury claim process that the personal injury attorney.

Liaison between personal injury attorney, chiropractors and physicians.

Conducts personal marketing for multiple physicians in person by facilitating dialogue between referral coordinators and office managers for other medical practices. State Farm Insurance Companies, Irving, TX 01/2015 – 05/30/2017 Agency Sales Resources (ASR) Support Unit Supervisor

Leads team to achieve and maintain quality results throughout performance periods while striving for the Enterprise quality and providing Remarkable Customer service in all aspects of employee work.

Identifies areas to measure and how to measure it. Ensure team members contribute to and help sustain team and department time service goals in order to provide timely customer service.

Educates employees to understand their performance expectations and receive useful feedback and coaching at the time they can best use the information.

Conducts needs analysis for team’s metrics and drives results by partnering high performers with low performers to bring their work product up to team goals.

Facilitates monthly team meetings aimed at building business acumen and employee growth and development.

Influences by gaining the support of others and acting as a catalyst causing employees to take action or change behavior. Establishes credibility through intellectual honesty.

Understands and anticipates the reactions of employees and develops appropriate responses.

Generates commitment through collaboration and serves as Change Agent by energizing people to achieve collective goals.

Sets high expectations and targets that align with enterprise goals, creating an environment that fosters achievement, encourages others to take ownership, and accepts accountability. State Farm Insurance Companies, Atlanta, GA 02/2013 – 01/2015 Customer Care Center Supervisor

Developed a high performing team that was ranked among the top teams virtually in the enterprise as well as one of the best in Atlanta. Team provides Remarkable service through business transactions that are quick, easy and seamless in a personalized, caring and simple manner.

Through consistent customer focus, coaching and influence delivered team members confidence and empowered team to build on wins of performance and strategized on ways to be efficient on the team’s weaknesses.

Embraced and applied the Obligations of Leadership which consisted of: Developing people, Creating a High-Performing Environment and Achieving Results.

Aligned own and team efforts with broader department/enterprise goals and executive business plans while supporting the strategic direction of the enterprise.

Provided tactical direction with guidance and acted as a resource

Established working relationships with our Quality Control Business partners and served as the Specified Point of Contact for a year.

Assisted the department by serving as the Leadership assigned to the 12th waive of hiring into the operation and oversaw the training for new to role associates. State Farm Insurance Companies, Atlanta, GA & Davison, MI 11/2005 – 02/2013 Catastrophe Services Claims Representative

Investigated, evaluated and concluded losses including verification of coverage and extent of catastrophic damage to dwelling and personal property which may require contact by telephone, correspondence, in person, or via email.

Applied knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, loss, and damages.

Recognized and reviewed claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors.

Acquired South Carolina Adjuster’s License, which was reciprocal to use in multiple states.

Maintained draft authority to settle losses within 100,000 policy limits.

Coordinated and lead special projects, which included delegated duties and responsibilities of a supervisor in their absence.

Served as a resource to assist with the identification, development and implementation of approved training programs for new to role associates.

Assisted claims leadership with vendor management activities and other projects as assigned.

State Farm Insurance Companies, Phoenix, AZ & Las Vegas, NV 01/2002 – 11/2005 Auto Claims Representative

Investigated, evaluated, negotiated and settled auto claims in an assigned area to include verification of coverage, legal liability and extent of bodily injury and property damage, which require contact by telephone, email and correspondence in person.

Applied knowledge of policies, procedures, laws, statues and insurance regulations when determining coverage, liability, and property damage

Determined whether specialized investigation was necessary for claim resolution.

Handled claims involving litigation which included complex/non-routine lawsuits and alternative dispute resolution.

Worked with attorneys in the defense of lawsuits.

Responded to attorney time-limit demands and prepared settlement strategies for claim resolution.

Education

AA Associates in Arts, Glendale Community College, Glendale, AZ 8/95 – 5/98 BS Communications, Western Illinois University, Macomb, IL 8/98 – 12/01 CLU Chartered Life Underwriter, American College, Bryn Mawr, PA 1/13 – 7/15 Recognition

Projects/Committees:

1. State Farm Bayou Classic Corporate Committee member 2004 – 2010 New Orleans, LA Superdome

2. Leadership Start Up Operation for Atlanta Perimeter Operations Center 2013 Atlanta, GA State Farm Insurance Companies

3. Diversity and Inclusion Council member for Catastrophe Services 2009-2010 Atlanta, GA State Farm Insurance Companies

Computer Proficiency

Verint, Sharepoint, Microsoft Office: (Excel, Outlook, Power Point, Photoshop, Word) Siebel, PeopleSoft, Exactimate

References

Professional and personal references available on request

Contact this candidate