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Manager Customer Service

Kings County, New York, United States
May 22, 2018

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Andy Mitchell

**** *** *, ********, ** ***** Mobile: 917-***-**** Email:

I have over 10 years of experience as a NYPD Police Officer. Throughout my career, I have always displayed tenacity for enforcing the law, investigating crimes, and solving problems as well as identifying potential security risks, resolving incidents, and observing the behavior of pedestrians, all of which have allowed me to prevent potential threats while building and maintaining relationships in the community. I am comfortable asking questions that may be considered sensitive in nature, that are relevant and necessary to complete investigations, and I have learned to do this tactfully and with grace. I have developed the finesse to adequately and efficiently perform well under pressure and the ability to maximize positive outcomes.


Responded and have investigated over 34,000 9-1-1 calls in NYC, resulting in deterring violence and terrorism, and saving thousands of lives.

Successfully made over 100 arrests.

Served as an Undercover Police Officer by investigating illegal alcohol sales to minors raiding bars and setting up bar stings.

Served as a Counter-Terrorism Officer (CTO).

Was Honored to be nominated as the first Police Officer for the Neighborhood Coordination Officer Program (NCO) in 2015.

Was Honored to have consistently received commendable work ethic and performance-related feedback such as, “Mr. Mitchell has effectively addressed the precinct’s crime and quality of life conditions while maintaining the department standard of courtesy, professionalism, and respect for the community served with minimal community complaints.”

Devoted to being a role model, I was a Youth Officer and provided mentoring to High School students in my spare time.


POLICE OFFICER, NYPD - Brooklyn, NY 1/2007 - 1/2018

Reported to the Sergeant of Police by handling an average of 12, 9-1-1 emergencies daily for the largest police force in the U.S.

Adhered to the law by executing duties which include: interviewing people to elicit statements and assess credibility, conducting routine inspections of scenes, analyzing information, collecting evidence, completing various reports, analyzing documents, testifying, and searching public and court records to uncover clues, as well as drafting, reviewing, revising, and issuing timely written and oral responses to agency inquiries and liaising with other law enforcement agencies, such as the FBI, to assist with investigations.

Tactfully supervised and enforced all precinct security and accountability protocols for all offenders.

Ensured that offenders’ movements were coordinated appropriately, including escorting offenders to and from jail, courts, hospitals, and funerals.

Prepared criminal defenses, verified facts in civil lawsuits, located witnesses, and served legal documents.

Investigated cybercrimes and information theft.

Served as the NYPD Police Officer preceptor by facilitating the training of newly-hired police officers as needed.

Positively interacted with the community to provide a safe and trustworthy environment.


Reported to the General Manager of a billion-dollar car rental company by managing, motivating, and mentoring a 15-person team of customer service reps and field officers, which included managing their responsibilities and their schedules and preparing end-of-shift reports, thereby contributing to a productive work environment.

Maintained swift communication and confidentiality with employees and management regarding issues related to complaint investigations, staff, and operations, which included filing incident reports and conducting conflict resolutions.

Helped drive 20% of new customer referrals and increased revenue through ongoing community outreach tactics and sales calls.

Performed orientation, staff training, and coaching sessions for all employees within the department.

Executed performance reviews to identify weaknesses and incorporated training which resulted in improved employee engagement.

Collaborated with management to execute full-cycle recruitment and termination procedures.


BACHELOR OF ARTS IN ECONOMICS, 2004 - St. John’s University, Jamaica, NY


Law Enforcement Criminal Investigation Course (CIC) Active Shooter Course Crisis Intervention Use of Force X26 Taser

Firearm Plain Clothes Training Advanced Explosive Trace Detection Personal Radiation Detection Auto Theft Investigation Urban Rescue Boat Training Field Testing of Marijuana Sound Level Meter Training Oleoresin Capsicum (Pepper Spray)

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