Gayla Wright, M.S., CSM

ac5j7u@r.postjobfree.com • 254-***-**** • 824 Grand Teton Drive, Plano, TX 75023

*** ******* ****** ~ Scrum Master ~Trainer ~ Instructional Designer ~ Quality Assurance Specialist

Dedicated, quality-focused instructional professional offering strong qualifications in corporate training, information technology, and instructional development for more than 15 years. Possess ‘big picture’ thinking and decisive leadership in the academic, telecommunications, and technical industries.

CAREER HIGHLIGHTS:

Blended Learning – managed start-up activities of technical and soft-skills training programs using face-to-face and e-learning strategies.

Training Administration – designed and administered needs assessment surveys to determine the training needs of organizations.

Project Manager/Scrum Master – led the implementation of online master’s degree-level courses. Completed all project phases ahead of schedule. Work with an agile scrum team for learning development projects.

LMS Administration – worked to fully implement a new Learning Management System (LMS), as well as system administration after “go-live.”

PROFESSIONAL EXPERIENCE:

ArcSource Group, Inc. (Columbia, MD) March 2017 – Present

Quality Assurance Manager

Leading a team of technical writers, 508 document specialists, and other training professionals to collaborate and create a quality control process for training materials, and other deliverables. Ensure all deliverable to clients meet the company quality standards. Develop and maintain the company website using Joomla content management system (CMS).

Bio-Rad Laboratories (Plano, TX) August 2015 – March 2017

Business Systems Analyst

Certified Scrum Master, worked with the development team in an Agile Scrum environment. Supported the training, support, and sales teams as the SumTotal Maestro LMS administrator and business systems quality specialist. Worked with cross functional teams to better align our systems, including Maestro, Vtiger, SAP, and Salesforce.

Bio-Rad Laboratories (Plano, TX) January 2014 – August 2015

Training Specialist – Instructional Designer

Planned, and developed training curriculum, training modules, and supporting documentation for instructor-led and online courses. Updated current training courses to meet SCORM standards. Assisted in the implementation of the new SumTotal Maestro LMS.

Bell Helicopter Textron (Hurst, TX) September 2012 – December 2013

Sr. Systems Training Specialist

Designed, planned, and developed training curriculum, training modules, and supporting documentation for instructor-lead and web-based courses. Conducted systems and professional leadership development instructor-led courses to multi-functional, end-user audiences. Designed and distributed training needs assessments and effectiveness surveys. Participated in and promoted continuous improvement initiatives.

AT&T (Irving, TX) May 2011 – September 2012

Instructional Designer Team Lead in Training Services

Leveraged existing e-learning content into a pedagogically sound participant-based learning platform. Created knowledge checks and modified training content using research and development based on consultative interactions with internal clients and management. Used the ADDIE model and Bloom’s Taxonomy in the development of technical training and instructional job aids. Served as a coach and mentor to new instructional designers. Conducted quality testing and assurance on courses developed by internal designers and IBM-related firms. Maintained project status reports and monitored instructional development processes in a team-based environment.

EDUCATION:

ABD EdD, Higher Education Leadership, Nova Southeastern University, Fort Lauderdale, FL, 2003-2007

Master of Science in Information Systems, Tarleton State University, Stephenville, TX, 2002

Bachelor of Applied Arts and Sciences, Tarleton State University, Stephenville, TX, 2000

CERTIFICATIONS:

Certified Scrum Master, ScrumAlliance, Dallas, TX, 2016

508 Trusted Tester Certification, Office of Accessible Systems & Technology, Homeland Security, 2017

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