Project Technical Support

Vy Nguyen

Email: ******.****@*****.*** Phone: 816-***-****

Skills Overview

Professional

Seeking a business systems analyst role in a group/company following SDLC and agile approach to solving problems.

Technical

Excel (Intermediate)

SQL (Beginner)

MS Access (Beginner)

JIRA

Visio

Technical writing

Process flow diagrams

Requirements Auditing

• User Interface auditing

Experience

Unite Private Networks, Kansas city, MO Current

Business Analyst

Provide and manage technical support for sales team, solution engineers and other departments regarding CRM, OSS in-house systems including trouble shoot system/user errors and correct data entry as needed

Create and manage JIRA trouble ticket system for system issues working with software engineer team

Manage customer contract auditing to ensure data integrity in kick-off workflow transitioning to execution workflow

Coordinate small to large internally-focused projects like data management, data analysis and data auditing

Support in design and request for system enhancement; testing enhancement to make sure business rules are followed according to approved plan, compatibility with other programs (finance, reports, etc and smooth transition before deploying to live site

Supports continuous improvement efforts and the change management effects associated with system enhancement and migration.

Define and hold training sessions for new hires or cross train the business requirements and rules impacting the CRM/OSS systems to internal users by creating training materials

Documentation and task management including tracking next steps, assigning tasks, and following up sessions.

Work in multi-discipline teams to educate teams the business workflow and how it impacts multi- departmental groups and where the hands-off points are

Create, maintains and update business process documentation including process flow documents methods & procedures and educate involving parties

Maintain basic department SharePoint sites and provide guidance regarding SharePoint (Data Auditing & Training)

Black & Veatch, Overland Park, KS 2016-2017

Engineering Document Specialist

Responsible for leading the project controls processes with the internal project management team to execute project deliverables within budget and schedule.

Maintain a collaborative working relationship with clients, vendors and internal project managers to ensure that the project-specific QA/QC Plan delivers a fully compliant project.

Work closely with project managers and engineers with time-sensitive and special deliverables for clients

Assist in developing and offering input on more efficient ways to manage documentation with multiple depositories and delivering methods in accordance with project-specific requirements

Generate progress reports on project deliverables for both clients and internal project management; analysis and audits for end-of-project turnover

Assist with document training procedures and knowledge transfer for cross-training

• Maintain point of contact and technical support for other B&V global document groups (Mumbai, Beijing)

Park University, Parkville, MO 2013-2015

Accounting Collection / Cash Management Assistant

• Perform all background checks on students required by Federal Government

• Coordinate with other departments to execute campus events and prepare report

• Processed collection & adjustment letters to ensure on-time payments to prevent financial holds

• Monitored account balances and input various fees and journal entries

• In charge of auditing third party accounts & invoices Education, Certifications and Training

Park University, Parkville, MO

Bachelor of Science in Business administration / International Business 2011-2016 GPA: 3.8/4.0

Minor in Marketing

GPA: 3.9/4.0

Bilingual: English & Vietnamese

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