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Customer Service Office

New Lebanon, Ohio, 45345, United States
May 22, 2018

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Sheryl Mullins

**** **** ****, *** *******, Ohio 45345

(C) 937-***-****


To obtain full time permanent employment where I can utilize my diversified skill set.


•Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

•Resourceful team player who excels at building trusting relationships with customers and colleagues.

•Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.

•Computer-literate performer with extensive software proficiency covering wide variety of applications including Microsoft Office, QuickBooks, Dentrix, Eaglesoft, Softdent and various applications pertaining to accounts receivable, accounts payable, management, etc.

•Exceptional listener and communicator who effectively conveys information verbally and in writing.

•Ability to carry out tasks involved in the specific job profile effectively


Office Management

Records Management

Staff Develop and Training

Bookkeeping (Utilizing QuickBooks)

Processing and Understanding of Insurance

Meeting and Event Planning

Report and Documentation Preparation


Multi-Phone lines

Extensive Customer Service


Computer Skills, (Word, Excel, Outlook, etc.)

Office Equipment, (Fax, Copier, etc.)

Data Entry, Typing and Filing

PedZ Dental

2016 to present

I was recently named front office lead. I wear many hats to include; Credentialing, entering and posting payments, administrative liaison for the doctor. Also prepare deposits, utilize my bookkeeping skills, process end of day. Perform every day clerical duties; go over treatment plans with patients, etc.

Dr Steve Sato, DDS


Check in and Check out patients, Answer phones, enter demographics, update all of the patients’ current medications into our software called dose spot. Send reminder postcards, thank you letters, keep all dental records up to date, prepare financial agreements, and go over the financial agreements with patients to make sure they are fully aware of what their actual responsibility will be. I perform all receptionist duties. I also perform daily closing activities; day sheet, balancing, and deposits. Daily contact with various insurance companies to verify insurance, seek remaining benefits for the year and also the percentage of coverage the patient has for a particular service needing to be performed. I also was the one who initiated and finished make this office chartless.


2012-2014 New Lebanon Dental Services New Lebanon, OH


Provide excellent client care at all times and greet clients upon arrival, and notify appropriate staff members of client's arrival

Verify that client information is up to date and accurate in our database

Answer multi-line telephone in a courteous and timely manner

Confirm appointments and follow-up with clients regarding missed appointments

Maintain telephone call list to notify clients of openings or changes in appointment times, and schedule accordingly

Using computer applications for accounting, bookkeeping, posting payments, submission and processing of insurance for each client and physicians

Responsible for bank deposits

2008-2012 Dayton Pediatric Dentistry, Inc. Dayton, OH


Managed several employees and doctors

Interviewing, hiring and termination process

Issued verbal and written warnings

Accounts Receivable/Accounts Payable

Reconciliation and Practice Analysis Reports

Insurance Verification, Submission and Processing

Posted payments in Patient's Accounts

Insurance Negotiations (Fee Schedules)

Handled office complaints

Dealt with all Maintenance Issues

Credentialing for Doctors

Customer Service and Administrative Duties

Event Planning

Payroll Percentages for Doctors'

Ordered Supplies

2003-2008 Claire J. Ritter, DDS Dayton, OH


Maintained and managed front desk area to include;

Answering phones

Making appointments

Processing and posting payments

Customer Service

Daily analysis reports

Accounts Receivable

Bank Deposits

Entered time for Employee payroll

Ordering office supplies

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