Sheryl Mullins
**** **** ****, *** *******, Ohio 45345
(C) 937-***-****
ac5j6y@r.postjobfree.com
OBJECTIVE
To obtain full time permanent employment where I can utilize my diversified skill set.
KEY SKILL SUMMARY
•Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
•Resourceful team player who excels at building trusting relationships with customers and colleagues.
•Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
•Computer-literate performer with extensive software proficiency covering wide variety of applications including Microsoft Office, QuickBooks, Dentrix, Eaglesoft, Softdent and various applications pertaining to accounts receivable, accounts payable, management, etc.
•Exceptional listener and communicator who effectively conveys information verbally and in writing.
•Ability to carry out tasks involved in the specific job profile effectively
KEY SKILLS OUTLINED
Office Management
Records Management
Staff Develop and Training
Bookkeeping (Utilizing QuickBooks)
Processing and Understanding of Insurance
Meeting and Event Planning
Report and Documentation Preparation
Multi-tasking
Multi-Phone lines
Extensive Customer Service
Administrative
Computer Skills, (Word, Excel, Outlook, etc.)
Office Equipment, (Fax, Copier, etc.)
Data Entry, Typing and Filing
PedZ Dental
2016 to present
I was recently named front office lead. I wear many hats to include; Credentialing, entering and posting payments, administrative liaison for the doctor. Also prepare deposits, utilize my bookkeeping skills, process end of day. Perform every day clerical duties; go over treatment plans with patients, etc.
Dr Steve Sato, DDS
2014-2016
Check in and Check out patients, Answer phones, enter demographics, update all of the patients’ current medications into our software called dose spot. Send reminder postcards, thank you letters, keep all dental records up to date, prepare financial agreements, and go over the financial agreements with patients to make sure they are fully aware of what their actual responsibility will be. I perform all receptionist duties. I also perform daily closing activities; day sheet, balancing, and deposits. Daily contact with various insurance companies to verify insurance, seek remaining benefits for the year and also the percentage of coverage the patient has for a particular service needing to be performed. I also was the one who initiated and finished make this office chartless.
PROFESSIONAL EXPERIENCE
2012-2014 New Lebanon Dental Services New Lebanon, OH
FRONT OFFICE ADMINISTRATIVE
Provide excellent client care at all times and greet clients upon arrival, and notify appropriate staff members of client's arrival
Verify that client information is up to date and accurate in our database
Answer multi-line telephone in a courteous and timely manner
Confirm appointments and follow-up with clients regarding missed appointments
Maintain telephone call list to notify clients of openings or changes in appointment times, and schedule accordingly
Using computer applications for accounting, bookkeeping, posting payments, submission and processing of insurance for each client and physicians
Responsible for bank deposits
2008-2012 Dayton Pediatric Dentistry, Inc. Dayton, OH
OFFICE MANAGEMENT/ADMINISTRATIVE
Managed several employees and doctors
Interviewing, hiring and termination process
Issued verbal and written warnings
Accounts Receivable/Accounts Payable
Reconciliation and Practice Analysis Reports
Insurance Verification, Submission and Processing
Posted payments in Patient's Accounts
Insurance Negotiations (Fee Schedules)
Handled office complaints
Dealt with all Maintenance Issues
Credentialing for Doctors
Customer Service and Administrative Duties
Event Planning
Payroll Percentages for Doctors'
Ordered Supplies
2003-2008 Claire J. Ritter, DDS Dayton, OH
OFFICE MANAGER/RECEPTIONIST
Maintained and managed front desk area to include;
Answering phones
Making appointments
Processing and posting payments
Customer Service
Daily analysis reports
Accounts Receivable
Bank Deposits
Entered time for Employee payroll
Ordering office supplies