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Customer Service Human Resource

Location:
Waterbury, Connecticut, United States
Posted:
May 22, 2018

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Resume:

MARYELLEN RAYMOND

** ******* ****, *********, ** 06705 203-***-**** ac5j6o@r.postjobfree.com

PROFESSIONAL SUMMARY

Self-motivated professional with human resource, payroll, administrative, purchasing, customer service and retail merchandising experience utilizing proven abilities to work in a multifaceted environment. A hardworking team player able to work independently, with strong organizational skills. (Paychex, ADP, IQMS, Matchmaker & MS Office; Word, Excel, Outlook)

Work Experience:

CREATIVE FINANCIAL STAFFING (CFS) (CT Staffing Agency)

11/17 – 05/18 Temporary Customer Service Representative (Manufacturing)

Duties include but not limited to: Entering and maintaining customer purchase orders, sales orders, files and records, into IQMS. Provide timely feedback via email & telephone to customers regarding order status, shipping methods, and expedites using IQMS. Answer multiple phone lines, greet guests and schedule conference rooms via Outlook. Communicate & follow up on routine matters including expedites with internal departments including: Planning, Production, Quality Assurance and Shipping.

Admissions Coordinator

06/17 – 09/17 ABBOTT TERRACE HEALTH CENTER, Waterbury, CT

Duties include but not limited to: Preparing Admission packets, preparing charts for admissions & readmissions via ECS, reviewing Admission packet with patients and/or families, Medicare denials, contacting family members regarding admissions, working with hospitals via referral sites such as All Scripts and Epic in accepting new admissions, fielding phone calls, verifying insurances through various sites.

ROBERT HALF/OFFICE TEAM/ACCOUNT TEMPS (CT Staffing Agency)

05/17 – 06/17 Temporary Human Resource / Payroll position (ADP Work Force Now)

01/17 – 02/17 Temporary Customer Service Rep position (Manufacturing)

Executive Customer Service Liaison

05/16 – 10/16 DYNAMICO, Waterbury, CT

Duties included but not limited to: Liaison between Dynamico and its promoters & customers. (Inbound and Outbound) Assist with complaints, orders, account questions, billing, cancellations, & other queries via phone, email, or social media. Assist with placement of orders, refunds, or exchanges. Take profile & payment information. Read from scripts, place or cancel orders. Attempt to persuade customer to reconsider cancellation. Inform promoters & customer of deals & promotions. Assist in shipping when needed. All clerical duties: Compile reports, create scripts & handle changes in policies or renewals.

Administrative Assistant

08/14 – 04/16 VIKING RESOURCE GROUP, Waterbury, CT

Duties included but not limited to: Payroll (Paychex: Preview & H/R) (ADP: Work Force Now ) & maintain personnel files, childcare/housing forms, unemployment compensation forms, via Paychex & ADP, Receptionist, give drug tests to potential employees, and all clerical duties. (MS Office, Outlook, & Excel)

Staffing Coordinator

02/14 – 05/14 THE HIRE SOURCE, Waterbury, CT

Duties included but not limited to: Fill/process/anticipate job orders, weekly performance calls to existing employers, interview/assess/select and market applicants, assist in all functions of office, drug tests, new hire set-up, coaching, counsel, and discipline employees. (MS Office, Outlook, Excel, & Matchmaker)

HR/Payroll Administrator

01/13 - 02/14 COCO KEY WATER RESORT HOTEL & CONVENTION CENTER, Waterbury, CT

06/12 - 09/12 Duties included but not limited to: Payroll (Paychex: Preview, H/R, and Time & Labor) (ADP: Payroll, Work Force Now, and Time & Attendance) biweekly for 200 employees, Human Resource functions; interview/screen potential employees, enroll, set up & go over policies with new hires, coordinate and run job fairs, background checks, maintain personnel files, garnishments, childcare/housing forms, unemployment compensation forms, workmen’s comp, health care. (MS Office, Outlook, and Excel)

MARYELLEN RAYMOND

42 DECICCO ROAD, WATERBURY, CT 06705 203-***-**** ac5j6o@r.postjobfree.com

Office/Payroll Manager

11/06 - 11/11 INDEPENDENT LIVING SOLUTIONS, LLC, Waterbury, CT

Duties included but not limited to: Payroll (Paychex, Payroll Ease, & ADP), billing, receptionist & maintaining/purchasing office supplies. Human Resource functions; maintain personnel files, garnishments & loans, childcare/housing forms, unemployment compensation forms, workmen’s comp, health care & short/long term insurance billing, background and DMV checks, DDS Abuse & Neglect Registry. Created and maintained time reporting line. (MS Office, Outlook, and Excel)

Retail Merchandiser

01/03 - 08/06 ANDERSON MERCHANDISERS, Amarillo, TX

Anderson services all Wal-Mart stores and is a national distributor of DVDs, books and children’s books.

Duties included stocking and ordering product, increasing sales and being a liaison for all movie studios to

Wal-Mart. Other responsibilities included executing promotions; bring in new products, processing returns

and working closely with all levels of management.

REFERENCE: Available upon request

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