Customer Service Sales

Rogerio Paschoaleto

Rua José Antonio Coelho ***, Apt 62, Vila Mariana, SP

CEP 04011-060 Cell 55-11-997**-**** Fixo 55-11-436*-****

e-mail *******@*********.***

OBJECTIVE : TECHNICAL SALES ENGINEER

SUMMARY : Extense international technical customer service and technical sales experience. Fluent in English, Spanish and Portuguese languages. Results-oriented, dynamic problem solver. Strong planner and organizer with consistent observance of ethics and deadlines. Lived and worked in the USA for 17 years. I have been an American citizen since 2009, with full rights, and I would like to return.

EXPERIENCE :

AUTHORIZATIONS AND TECHNICAL SUPPORT – HBO LATIN AMERICA

Knowledge of receiver/decoder technology. Authorize/De-authorize operators according to contract requirements. Troubleshoot equipment, assist new connections and coordinate migration to new services.

OUTSIDE PLANT TECHNICIAN – AT&T

Conditioning of phone lines and Field Customer Service while implementing U-Verse service;

SALES MANAGER – TAP TONE Package Inspection

Coordination of customer service, sales and marketing efforts through Latin America and the Caribbean; Research, development and training of regional agents or distribution channels;

SALES ENGINEER - KHS AMERICA INC.

Technical and Commercial Support for bottling and packaging equipment, with regular field visits and direct customer interaction;

Interface between clients in the Caribbean, South and Central America with corporate headquarters in Germany, USA, Brazil and Mexico;

TECHNICAL ADVISOR – KHS INDÚSTRIA DE MÁQUINAS LTDA.

On and off-site support for customers in Latin America, the Caribbean and Asia;

FIELD TECHNICIAN – KHS INDÚSTRIA DE MÁQUINAS LTDA.

Supervision of bottling and packaging machines construction, installation and maintenance;

Evaluation and proposal of improvements to existing projects based on field experience; responsible for reports and spare-parts inventory.

TECHNICAL DRAFTSMAN – BREVET MÁQUINAS DE PRECISÃO LTDA.

Project, design and inspection of machine-tool’s components;

EDUCATION :

B.S. IN MECHANICAL TECHNOLOGY – FATEC Sao Paulo Technology College (Brazil)

ELECTROMECHANICAL TECHNICIAN (High school) – ETE Jorge Street (Brazil)

LATO-SENSU IN ENVIRONMENTAL TOURISM - SENAC (Brazil)

OTHER SKILLS AND COURSES :

WORD, EXCEL, OUTLOOK, POWERPOINT and INTERNET

Cable TV Authorization System, Telemarketing, Statistics Process Control, ACCESS, Diesel Engines, Industrial Hydraulic Automation; Cable Splicing.

PERSONAL INTERESTS :

Cars, movies and music;

Books, magazines and newspapers;

Travel, adventure sports.

Contact this candidate