Customer Service Manager

PRITESVARI DEUCHANDE

Brampton

416-***-**** ****************@*****.***

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Sharp and dedicated, with experience working directly with directors and multiple branch managers. Deadline driven with outstanding organizational and multi-tasking skills. Fast learner with strong ability to work independently. Possesses a keen eye for detail, a strong sense of responsibility, positivity and team spirit. Articulate communicator with direct staff management and training. Varied knowledge in staff superannuation, workers compensation, insurance and administration. Fluent in English, Portuguese, Gujurati and Spanish.

AREAS OF EXPERTISE

Office Management

Communication Skills

Teambuilding & Supervision

Staff Development &

Training

Report & Document

Preparation

Policies & Procedures Manuals

Expense Reduction

Records Management

Meeting & Event Planning

Inventory Management

Purchasing coordinating

Spreadsheet & Database

Creation

Computer Skills (Microsoft

Office & Outlook)

PROFESSIONAL EXPERIENCE

SENIOR PURCHASING COORDINATOR 2017-2018

ND GRAPHICS

Supported Inventory Management & Finance

Improved inventory accuracy by developing and enforcing standard operating procedures on receiving, cycle count procedures and training

Resolved discrepancies between shipments and Purchase orders

Examined A/P invoices and credits reconciliations, determined matching errors and corrected them.

Assessed and resolved issues pertaining to billing, returns and repairs

Provided customer service for both internal and external inquiries

Issued and Updated purchase orders over 15M weekly

Participated in regular meetings with suppliers in order to facilitate communications and procedures between companies

Strengthened and maintained vendor relations through outstanding communication and human relations skills

PRITESVARI DEUCHANDE

416-***-**** ****************@*****.***

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Ensured vendor performance and terms of delivery

Planned, organized, and executed multiple tasks simultaneously to meet deadlines.

Provided high-level administrative support to CFO, Accounting Manager, accounting department and 35+ sales representatives and 10 branches.

Maintained strict control over inventory levels for production in order to meet internal and external demand of product

Created new part numbers for new products daily

Reduced cost of freight companies by 3% within 6 months

Supported administratively the Operations Manager

Supervised 3 staff members in purchasing

Worked with Spreadsheet; MS Excel; MS PowerPoint; MS Word; MS Outlook; One note; Point force

ADMINISTRATOR 2016-2017

ND GRAPHICS

Main point of contact for customer service and other branches

Responded to internal and external customer related needs and inquiries

Ensured orders were invoiced out correctly by adjusting quantities on the invoice to match the picking sheet.

Ensured all production orders were shipped to customers in a timely manner in adherence to delivery schedules

High ability to problem solve and work well under pressure

Communicated all delays or variances of outbound shipments to the appropriate parties

Participated in warehouse safety and security programs and activities

Demonstrated high standards of work practices and safety conscious behavior

Maintained appropriate and complete documentation regarding regulate products and/or hazardous materials

Updated log on Company’s equipment maintenance and coordinated shipping and receiving supervisors

Investigated causes of lost or damaged shipments and other maters

Executed Inventory adjustments – for all 10 branches

Implemented and monitored performance metrics for all activities such as shipping, receiving and production

Supported purchasing team in RMAs and RTVs process

Processed staff hours/Vacations/sick days for payroll

Responsible for all mail correspondence

Worked with MS Excel; MS Word; MS Outlook; One note; Point force PRITESVARI DEUCHANDE

416-***-**** ****************@*****.***

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OFFICE CLERICAL 2016

CANADIAN TIRE CORPORATION - FLEET MAINTENANCE

Supported in Receiving and processing invoices and credits (TMW software) for Finance

Created P.O. (Purchase orders) for transportation repair department

Resolved all invoicing discrepancies in a timely manner

Assisted management in resolving issues with vendors regarding how invoicing will be accepted from vendors

Charted in house monthly maintenance government inspections for mechanics

Updated and filed all government required inspection certificates (Yard Smart software)

Answered and forwarded calls to appropriate individuals and departments

Opened, sorted, and distributes incoming messages and correspondence

Arranged road service for broken down drivers

Data entry

OFFICE MANAGER

Lycamobile Ltd. 2012 – 2014

Managed all intra-office administration for $5 M Telecom Company, including reporting directly to the Director and five branch managers

Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures

Saved thousands of dollars in claims for the company

Provided administrative support and liaison between the Telecom group Director and the London office

Maintained bank accounts for the organization valued at $ 450,000

Generated reports that assisted upper management with decision making and were distributed to 150+ employees company wide

Promoted staff development and training

Managed 163 staff using the Global Positioning System (GPS)

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions

Quickly became a trusted support to the director, executive staff and managers and earned a reputation for maintaining a positive attitude and producing high-quality work

PRITESVARI DEUCHANDE

416-***-**** ****************@*****.***

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Worked with human resource departments and hired candidates within the estimated budget

Dealt with landlords for offices and apartments contracts COMMUNITY INVOLVEMENT

EVENT ORGANIZER

Baps Organization 2010-2018

Sourced sponsorship opportunities from the community partners

Organized exhibitions and fairs, festivals, conferences

Managed Promotions and product launches

Planned and executed fundraising and social events EDUCATION

MASTER IN ADMINISTRATION 2009-2011

INSTITUTE OF EDUCATION, UNIVERSITY OF LISBON, PORTUGAL BACHELOR IN SCIENCE OF EDUCATION 2005 -2009

INSTITUTE OF EDUCATION, UNIVERSITY OF LISBON, PORTUGAL

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