Melissa Rojo

*** ********** ******, *** ****, Illinois 60302 • 708-***-**** • ac5j4b@r.postjobfree.com

Career Target: Receptionist/Office Administration

Highly motivated, solutions-focused professional with extensive experience and an impressive record of achievements within all facets of reception, administrative and customer-service management. Consistently maintain a high degree of effectiveness in balancing daily responsibilities and capable and reliable in handling multiple tasks while maintaining an orderly efficiency of operations. Dependable, loyal, discreet, innovative team player who can work independently, while maintaining a positive attitude.

Key Areas of Expertise and Skills:

Project Control/Time Management

Excellent Customer Relations Skills

Office Supply Acquisition

Outstanding Organization Skills

Team Leadership & Training

Interpersonal/Human Relations Skills

Problem Identification & Resolution

Exceptional Communication Skills

Professional Experience

Administrative/Customer Relations

Managed day-to-day operations, including clerical/administrative support where needed

Effectively managed and organized several projects

Improved and continually maintain positive customer relations by delivering immediate follow-up and proactively addressed issues to avert future problems

Performed data entry, filed and diverted incoming calls

Outstanding ability to liaise with difficult clients, utilizing exceptional communication skills to handle complex situations professionally to ensure that successful outcomes are achieved

Provided strategic customer relationship management techniques to maintain client satisfaction, retention and ongoing business

Prepared correspondence and reports, including gathering and researching information to submit to NMED and EPA

Assisted with the compilation of Final Audit Reports that was provided to several agencies such as New Mexico Environmental Department (NMED), Environmental Protection Agency (EPA), M&RC and WIPP

Assisted with audit preparation, including preparing books for the assessment team and observers

Provided reference material to the Assessment Team Leader; including submitting data, drawings, specifications, plans, procedures, and other documents for review and approval

Coordinated and maintained activities relating to the WIPP site security General Manager’s office; such as creating, reviewing, updating and ensuring compliance with the Department of Energy (DOE) Orders and Safeguards and Security requirements

Engaged in a wide-range of educational and fun activities

Addressed inappropriate and disciplinary issues promptly

Modeled and encouraged positive behaviors

Operations & Office Management

Managed storage and disposition of records in accordance with the Record Inventory Disposition Schedule (RIDS)

Supported managers and departments with an array of projects efficiently

Processed invoices for payment, including payments not submitted and employee reimbursements for travel

Managed inventory for several throughout the year

Melissa Rojo

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Communicated effectively and professionally with internal and external customers

Ensured each Request for Information (RFI), Approval Request (AR), or Variation Request (VR) form received was properly completed and correctly routed for review

Reviewed Request for Remittance (RFR) forms to ensure expenditures were identified in accordance with the reimbursable item requirements

Managed and issued DOE arrest authority weapons credential program and liaised with Local Law Enforcement Agency’s (LLEA), to include Memorandums of Understanding (MOU) and drug dog coordination

Complied and published various monthly, quarterly, and annual reports

Researched, wrote and revised security procedures, plans and manuals; and

Reviewed and submitted time sheets and records after approval by the appropriate manager

Managed, administered and oversaw the Drug Dog Surveillance and Job Analysis Programs

Montanez Day Care (2015-2017)

Security Walls, Security Operations Specialist (2008-2009)

CTAC Navarro Research & Engineering, Records Specialist Administrator (2001-2008)

Education & Professional Development

Northwood University, Carlsbad, NM

Bachelor’s Degree, Business Administration

Associate’s Degree, Business Administration

Technical Skills

Familiar with Microsoft Office (Word, Excel, PowerPoint, Outlook)

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