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Customer Service Manager

Location:
Cape Town, WC, South Africa
Salary:
12000
Posted:
May 22, 2018

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Resume:

BIOGRAPHICAL DETAILS

I. D. No: 890**********

Date of Birth: 18 April 1989

Gender Female

Race African

Nationality: South African

Languages: English; IsiXhosa; Afrikaans; IsiZulu

Address: *** *ilverstream north halfwaygardens Midrand

Mobile Number: 082-***-****

Email: ac5j38@r.postjobfree.com

EDUCATION

Secondary: Templeton High School

Year: 2008

Subjects: English, Afrikaans, Mathematical Literacy, Life Orientation,

History, Geography, Tourism

Institution: Tshwane Institution of Technology

Course: Certificate in Media and Journalism

Year Completed: 2010

EMPLOYMENT HISTORY

1.

Company : Sakhanani Building services

Job title : Personal Assistant

Period : 01 November 2008 – 15 January 2009

Reason for Leaving : School Began

DUTIES

Take calls to book orders for Clients

Counting of stock available

Liaising with Staff, senior managers, Clients and Suppliers

Keeping and managing invoices and filing

Keep all filing up to date

2.

Company : Amathalente Youth Development

Job title : Admin Assistant

Period : 01 June 2011 to 30 June 2012

Reason for Leaving : 1 year contract ended

DUTIES

Take calls and keep messages

Attending meeting and taking minutes, keeping notes

General office maintenance on office systems

Liaising with Staff, senior managers, Clients and Suppliers

Booking rooms and conference facilities

Attending meetings, taking minutes and keeping notes.

Report writing

Photocopying and printing of various documents.

3.

Company : Vertex Sollutions

Job title : Debt Collectors

Period : 29 September 2014 to 25 February 2015

DUTIES

Debt Collecting

COMPETENCY SKILLS

Communication Skills (Written and Skills)

Good interpersonal Skills

Good Telephonic Skills

COMPUTER SKILLS

Outlook

MS Office Components

Objectives

-I am meticulous, focused and hardworking. I am competent at managing responsibilities. I am skilled at building positive relationship and communicate well with people of all backgrounds.

-I work well with people and am able to work independently. I a personable, flexible and work extremely well with co-workers. I have extensive experience with customer service and goal setting.

-I also have lots of experience working with computer and I have extensive knowledge of Ms programs such as outlook, excel, and word. I can type data fast accurately and I am familiar with working with graphs, charts and tables. I also have very strong spelling, grammar and editing skills.

-I can accurately follow oral and written instructions and I am a fast a deficient learner. I have experience using customer, fax machine and electronic filling system. I am also familiar with word processors and other office equipment used in helping to keep operations running smoothly.

-I have the ability to concentrate for long periods and to provide accurate work even when doing repetitive duties.

-My interest is t find a stimulating, challenging role in an industry where I can use my excellent interpersonal, management and leadership skills to make a positive contribution. I can be a great asset to you and I hope that you will consider me a worthy candidate for this job.

Key attributes

Excellent written and oral communication in three languages Xhosa, English and Zulu

Resourceful, intuitive and detailed

Organised and efficient

Handling and protecting confidential and sensitive data with integrity

Practical and patient and also enthusiastic about whatever I do

Research and problem- solving skills

Extensive experience with customer service and goal setting

Task-orientated and meticulous attention to details

Take initiative and resourceful and also coachable

Able to acquire skills quickly and successfully and take on new challenges

Clerical experience

Technical knowledge (outlook, Excel and work)

Personable, independent and passionate

Willing to travel

Knowledge of :

Computer literate (Ms. Word, Excel, Outlook, Spread sheets, Graphs, Tables, Charts)

Call centre

Research

Translation

Compiling databases

Switchboard operation

Preparing documentation

Verifying data

Report writing

REFERENCES

Name : Noloyiso Bika

Position : Manager

Name of Institution : Sakhanani Building Services

Contact Number : 082-***-****

Name : Nhlanhla Shange

Relationship : Project Manager

Company : Amathalete Youth Development

Contact Number : 072-***-****

Name : Koketso Motileng

Relationship : Supervisor

Company : Vertex Sollutions

Contact Number : 012-***-****

Name : Yolisa Jele

Relationship : Supervisor

Company : DMC

Contact Number : 073-***-****



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