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Customer Care Service

Location:
Jaipur, Rajasthan, 302019, India
Posted:
May 20, 2018

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Resume:

Kishan Singh

H NO-*** Jawahar Nager Rudrapur – **3153

Tel: +91-901*******/ 941******* email: ac5iyu@r.postjobfree.com

Passport No-Z3751357

CORE COMPETENCIES

End to end to defining process of delivery, Expertise in working with day to day challenges to ensure smooth functioning of operations. Handling HUB operations.

BUSINESS EXPERIENCE

Ecom express PVT LTD. New Delhi 24th, April, 2014 to till date

Company Profile

Ecom Express Private Limited is a companies with greater focus on highly dynamic and rapidly growing ecommerce industry in India.

Position Title,

Hub Incharge

RESPONSIBILITIES

Arrange vehicle for dispatch all goods.

Plan for dispatches

Arrange vehicle for ODA delivery

Inbound and outbound system

Defining SOPs of all customers.

Ensure strict adherence to MIS.

Listening with customers for their queries and complaints and making subsequent arrangements for the same.

Ensure accuracy in processing customer orders, item retrievals and dispatches as per defined process flow, and maintain all the related records.

Monitor time sensitive dispatches of goods.

Update software system within prescribed time. Submit periodical reports as per schedule.

Conduct physical verification of` inventory on weekly and monthly basis and reconciling with systems stocks

Listening with PDAS(Pick Up and Delivery Associates) and control over inward/outward dispatches

Proper maintenance of records for stocks & documentation for dispatches which is to be readily accessible in times of Statutory & other audits

An effective communicator and team leader with experience of handling large teams.

Make Cash flow statement, transportation details, MIS, Cash collection, Vehicles payments, vouchers entry and all over accounts related works.

Red Express, Delhi 9th, August, 2013, 10st April, 2014

Company Profile

Redexpress is a group of professionals providing high quality, flexible and innovative service solutions in express delivery industry across Russia. The company was founded in 2012 and has a reputation as a punctual courier service. We provide our services at an affordable price with exception customer care.

Position Title,

Operation In charge

RESPONSIBILITIES

To control 3 delivery Centre across the DELHI like- Mahipalpur, Okhla, Kirti nager.

To open new SDC (delivery center).

To appoint new SDC heads.

To monitor performance of each SDC on daily basis.

To manage the manpower of delivery center.

To sanction the requirement of delivery Vehicle

Monitor time sensitive dispatches of goods.

Maintaining relations with existing customer and trying to generate more business from them.

Monitoring the booking delivery process, Vehicle placement, Material connectivity & delivery of shipments.

Taking report of all the SDC through SDC Heads.

Analyzing the performance of SDC on Daily basis.

Regularly sending the reports and information required by senior management.

Handle the all vendor pick-ups which areas assigned to me.

Listening with customers for their queries and complaints and making subsequent arrangements for the same.

Listening with PDAS(Pick Up and Delivery Associates) and control over inward/outward dispatches

An effective communicator and team leader with experience of handling large teams.

Make Cash flow statement, transportation details, MIS, Cash collection, Vehicles payments, vouchers entry and all over accounts related works.

Blue Dart Express Pvt Ltd Delhi 30th, November, 2007, 1st Aug, 2013

Company Profile

Blue Dart Express LTD is enagaged in the business of intergrated air and ground transportation and distribution of time sensitive package to various destinations,primarily within India.The company provides courier and express service.

Position Title,

Operation In charge

RESPONSIBILITIES

Arrange vehicle for dispatch all goods.

Plan for dispatches

Arrange vehicle for ODA delivery

Inbound and outbound system

Defining SOPs of all customers.

Ensure strict adherence to MIS.

Conduct physical verification of` inventory on weekly and monthly basis and reconciling with systems stocks

Proper maintenance of records for stocks & documentation for dispatches which is to be readily accessible in times of Statutory & other audits

An effective communicator and team leader with experience of handling large teams.

Handling customers queries to operation and service issues

Coordinating with Accounts,Sales,Operations and Customer Service of designed territory.

Handling depot ops and responsible for pickup and deliveries for Air and Road depot.

Taking care of all relevant paper work.

Maintaining and updating records in quantum for the international as well domestic load.

Processing of all the load Responsibility for day to day activities related to the customer care.

Planning the load connection and check all the possibility for connection in flight.

Extracting & making pend ency report of shipments & clearing them within 24 hrs.

Om logistics Pvt. Ltd. 1st, July, 2005, 1st November, 2007

Company Profile

Initiated under the label Om Logistics Ltd in the in early 1980s,Om group as a company offred logistics and supply chain management service the group now.

Position Title,

Sr.Operations Staff

RESPONSIBILITIES

•Handling the cash management.

•Arranging vehicles for Door to Door delivery shipments.

•Generate invoice & manifest through system.

•Making statement of monthly bookings.

•Handling the morning operation of branch.

•Docket entry etc.

•Handling train and air connection and as well maintain network time.

•Arrange pickup and delivery.

EDUCATION AND MANAGEMENT TRAINING

Kumaon university Ranikhat Utrrakhand under graduate.

B.A 1st year (2003)

Processing MBA from NIBM (Logistic and Supply chain management)

G.I.C. Silor Mahadev Uttrakahnad.

Senior Secondary (2002)

G.I.C. Silor Mahadev Uttrakahnad UP Board.

Secondary (2000)

Hobbies and Interests

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Socializing with friends and family, Watching TV (Discovery, News and documentaries), Playing

Cricket, Badminton, Carom and Chess, Participates in volunteer work/Community involvement, Music and computing which is my favorite and best hobbies in all hobbies.

REFERENCES ARE AVAILABLE UPON REQUEST



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