Engineer Service

SRIDHAR.S

Contact Nos.: +91-968*******

E-Mail: *********@*****.***

SERVICE ENGINEER

IT Service Operation, Quality Management, Customer Relationship Management

I look forward for a challenging career that gives me better exposure to my skills and ability and develop them. I look forward to achieve the various heights of my carrier. To utilize my skills and knowledge and play a role in betterment of environment, economy and business revenue of your esteemed organization.

PROFILE SUMMARY

•Offering 1.5+ years of comprehensive experience in IT Service Operation, Quality Management/ Customer Relationship Management.

•Responsible for plan / Implementation/Quality Improvisation/Handling Customers.

AREAS OF EXPERTISE

•Providing technology vision and publishing technology business plans in support of corporate objectives to grow revenue base and improve margins.

Designing and applying solutions/policies that would meet or exceed functional, operational, performance, analytical and security requirements while minimizing technical risks in implementation.

•Detecting, logging, categorizing and prioritizing incidents and providing initial Incident Support.

Customer Satisfaction Enhancement and Complaint Handling & Resolution.

EMPLOYMENT DETAILS

06-04-2015 to till date with F1 Info Solutions and Services Pvt Ltd, Chennai as Service Engineer.

Key Result Areas:

•Servicing Laptops, Mobiles, Tablets, Monitors and Projectors.

•Supervised technician teams and junior engineers, provided training and instruction whenever necessary.

•Created risk mitigation plans for the possible scenario of hardware failure.

•Work Assignment and assist to buddies in my team.

TECHNICAL AND PROFESSIONAL SKILLS:

Operating Systems : Installation and Trouble shooting of Windows 7 & 8.

Personal Computers : Desktop & Notebook - Diagnosing / Troubleshooting / Call

Log with Call center for ASUS PC’s

Peripherals : Troubleshooting of ALL Notebooks,

Troubleshooting of ASUS Mobiles,

Troubleshooting of ASUS Tablets,

Installing software and application to user standards, Computer assembling, Reassembling and maintenance.

EDUCATION:

•Completed SSLC National college higher secondary school in 2010

•Diploma in ECE from MAR Polytechnic College in 2013

PERSONAL DETAILS

Father’s Name : G.Subramaniyan

Mother’s Name : S. Annalakshmi

Date of Birth : 20 May 1994

Languages Known : Tamil, English

DECLARATION:

I hereby declare that the above furnished details are true to the best of my knowledge.

(S.SRIDHAR)

+91 - 968-***-****

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