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Customer Service Data Entry

Concord, California, United States
May 19, 2018

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Bryant Leong

**** ******* **. *******, ** *****


OBJECTIVE To contribute to an organization’s success through the use of my customer service, data entry and computer skills.

PROFILE Experience with software for data entry and retrieval software.

Maintain customer's data, familiar with general office equipment.

Skilled in customer service, telephone handling operations, handle customer inquiries and phone presentation in a professional manner.

Advanced experience with a variety of computer software:

Microsoft word, excel, powerpoint, CIV, ESO, CIV, 10-key by touch, key 70 wpm,

EXPERIENCE Expeditor 2 – Ydesign Group, Walnut Creek, Ca (Temp) 5/2/2017-7/6/2017

Opened emails

Assigned cases to correct people in charge.

Tasked person to cases

Used system’s as (Sugar, YCS, Outlook, Word, Excel)

Checked with vendors to see if product is on track with shipment

Operations Specialist 3 – Wells Fargo, Concord, Ca (Temp) 10/2/2015-4/1/2017

Call customer to verified their information

Use system’s CIV, CCM, Direct Pay, ESO, and RSA

Shipped customer’s key fob using Fed-Ex or UPS

Payroll Specialist – John Muir, Concord, Ca 6/2004-3/1/2006

Customer service, Answer phones, Call insurance companies.

Create spread sheets for management use.

Enter employee’s hours in a database.

Made sure employee’s got paid correctly.

Setup direct deposit for employee

Teller – Bank of the West, Walnut Creek, Ca. 10/2002-5/2004

Take customer's transaction

Balance drawer at the end of each day

Place new check orders

Place new debit card orders

Help customer with any inquires about their account

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