Employee Relations Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

GLENN ANDERSON

**** ***** ******, ******, ** 56232

Home: 507-***-**** ******************@*****.***

StorePresent Manager 08/2016 to

Dollar Tree - Montevideo, MN

>Directed merchandising of total store

>Oversaw operations from office management to backroom

>Performed extensive employee relations including hiring, promoting, and firing of people

Customer Service 01/2015 to 07/2016

Casey's General Store - Dawson, MN

>Performed front end cashier duties, opening and closing activities, retail sales/service and general administrative support duties

>Responsible for handling large amounts of cash and reconciling, auditing and making deposits

Building Materials Team Associate 01/2014 to 01/2015 Menards - Marshall, MN

>Develop construction materials lists according to customer specifications

>Estimate and calculate material costs and perform routine customer service and retail sales duties

Electeical Department Manager 01/2014 to 01/2015

Menards - Pierrel, SD

>Perform employee relations to include training/ developing/ mentoring staff and supervising up to 5 departmental employees

>Monitor and stock inventory (i.e. inventory counts, scanning and manually stocking department inventory, etc.)

>Schedule staff, monitor inventory reports, and perform extensive customer service and retail sales functions

Dryer Operator 01/2012 to 01/2014

Ag Processing, Inc. - Dawson, MN

>Responsible for management of plant safety compliance, inspections, quality control and overall safety plans

>Maximize product flow within the plant for most effective and efficient dryer operations

>Achieve departmental priorities in a timely manner while surpassing quality and production goals

>Maintain detailed, accurate records of plant operations and provide administrative support as needed

Quality Control 01/2011 to 01/2012

Noah's Ark - Dawson, MN

Responsible for ensuring safe shipments of products and manufacturing operations

>Maintained detailed, accurate records that were audited daily by onsite USDA representative

>Managed workplace safety including observation of safety issues and protocols, coordinating process for product testing and maintaining records under the supervision of USDA

Assistant Manager 01/2010 to 01/2011

Casey's General Store - Granite Falls, MN

>Oversaw daily store operations to include accounting, customer relations, and managing and training staff

>Performed inventory control, ordered/ checked in new freight, stocked shelves, and monitored gas management systems

Assistant Manager 01/2001 to 01/2010

Wal-Mart - Rochester, MN

>Responsible for inventory control to include managing receiving operations, verifying invoices, and maintaining accurate inventory records and levels to ensure productive store operations and inventory flow

>Performed extensive employee relations to include recruiting, training, developing, scheding, and supervising staff that achieved over $100 million in annual sales

>Conducted forecasting and development of successful sales plans to drive revenue goals

EDUCATION

>Oversaw food areas complying with state and USDA regulations, enforcing safe handling procedures

>Successfully resolved customer complaints in person and over the phone in a timely and professional manner

North1996 East Iowa Community College May

Peosta, IA

Associate of Arts: Accounting

University1988 of Wisconsin at Eau Claire May

Eau Claire, WI

Bachelor of Science: Marketing

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