Director of Business Applications

Tom Finnie

**** ******** **** ***** *********, NC 28277 704-***-**** ***.********@*****.***

Seasoned IT Professional

Committed to Making a Difference

Team-oriented, high-energy professional with over 20+ years IT / healthcare / retail experience in technical project and program management. Key strengths include working with clients to review business needs and establish expectations, ability to work with diverse groups; developing and managing strong partnerships (internal and external), team player; quickly assess situations; grasp the big picture; and formulate innovative team solutions. Proven ability to manage multiple strategic projects and large-scale initiatives including remote teams and resources. Excellent communication and interpersonal skills. Successful interacting with all levels of an organization. Exceptional ability to create win-win situations.

Areas of expertise include:

Program & Project Mgmt Change Management Business Strategy

SDLC - Agile & Scrum Master MS Access Process Improvement - Six Sigma / ITIL

Business & System Analysis Problem Solving Client Facing & Establishing Expectations

Reporting & Analysis SAS & SQL Reporting Vendor & Budget Management

Entrepreneurial Spirit Critical Thinking Skills Senior Leadership

Professional Experience

Sonic Automotive (www.sonicautomotive.com) 05/15 – Current

Sonic Automotive is a Fortune 500 company and member of the Russell 2000 Index. Sonic is among the largest automotive retailers in the United States. These dealerships provide comprehensive services, including sales of both new and used cars and light trucks, sales of replacement parts, performance of vehicle maintenance, warranty, paint and collision repair services, and arrangement of extended warranty contracts, financing and insurance for the company's customers.

Director, Business Application, DBA & Network Operations Support 11/16 - Current

The Director of Business Application, DBA & Network Operations Support is responsible for all the business applications, DBA and NOC operations in a 24X7 support model.

Built and on-boarded a new Application Support and DBA team that supports 110+ car dealerships in a 24X7 environment

o(1) NOC & Business Application Manager

o(1) DBA Manager

o(7) Application Support Analysts

o(2) DBA’s

o(7) NOC engineers

oVendor management for Support Desk operation, Microsoft and 20+ 3rd party vendors

Developed team metrics and SLA’s using an ITIL support framework

Director, Application Development 05/15 – 11/16

The Director of Application Development is responsible for the onshore and vendor development teams and business analysts.

Manage all application develop initiatives through 3rd party vendor management

Involved in C-Level strategy discussions regarding technology and business initiatives

Oversee all technology application and tool development

Own the processes to design, prioritize, develop, and implement technology solutions

Work closely with operations to identify business needs and formulate technical requirements

Assist in the development of the business cases to support technology projects including benefits, risks, solution designs, and key delivery milestones

Manage the development timeline for all technology projects

Serve as the primary point of contact for all external technology vendors

Maintain and track the status of all technology development efforts including both break/fixes and new functionality

Provide status updates to senior leaders on the status or all technology development efforts in the pipeline

Coordinate with other teams to fully test and implement technology deliverables

Act as the gatekeeper for all technology deployments

Create and implement processes to support the ongoing evolution of business technology

Medflow (www.medflow.com) 04/13 – 04/15

Medflow offers an EHR solution that is designed for Eye Care. Medflow is installed in over 550 practices nationwide and is being used by 2,800 plus eye care physicians daily to record over 70,000 patient visits a day. Its users were the first ophthalmologists to receive payments for Meaningful Use, further testament to the deep understanding of the inner workings within eye care practices.

VP, Information Technology 04/13 - 04/15

The VP of IT is responsible for the onshore and offshore development team, business analysts and HL7 integration,

Client facing role responsible for establishing and exceeding client expectations

Responsible for talent development, retention and succession planning strategy

Introduced and implemented an SDLC methodology

Member of the executive leadership team responsible for establishing company strategy

oDeveloped strong department relationships to execute company strategy

oEstablished department roadmaps

oSet and monitored department priorities through data driven dashboards (KPI’s, SLA’s)

Development of a new web based EHR product from the ground up. Expected to be released early 02QTR15.

By using ITIL best practices reduced Support tickets by over 300%

Responsible for the migration of EHR data from competitor product to Medflow product

One of the first EHR products to achieve Meaningful Use 2 certification in 03QTR13

Integration with multiple Practice Management Systems – 70% are Allscripts Sunrise and Touchworks products

Lash Group (www.lashgroup.com) / AmerisourceBergen 03/95 – 03/13

Lash Group designs solutions to reimbursement-related issues for pharmaceutical companies, medical device manufacturers, biotechnology firms, and payers.

AmerisourceBergen is the leader in global pharmaceutical sourcing and distribution services. As part of the largest global generics purchasing organization AmerisourceBergen is well positioned to help customers capitalize on the dynamic changes in healthcare. Services and solutions, including strategic consulting, global specialty logistics, and product sourcing and commercialization, make AmerisourceBergen a market leader.

Director, Production Support 04/08 - 03/13

The Production Support division was established to provide problem management across all IT services. In addition to problem management, the Production Support team tracks and ensures root-cause analysis is performed for all major problems using best practices.

Facilitated requirements gathering sessions, business process re-engineering, key project meetings, project updates to executive management, technical design sessions, budget management, project communication and completion of project documentation

Created and managed department budgets.

Established the production support team from conception to implementation

Led several initiatives, using Six Sigma practices, to control the variation of problems areas and to bring service levels within acceptable performance ranges

Developed an integrated repository for problem management tracking, utilizing ITIL best practices

Built strong relationships with internal and external business partner

Director, Core Technology & Enterprise Project Management Office 10/05 - 04/08

The Core Technology group is responsible for building the IT infrastructure necessary to produce high quality software solutions. In addition to supporting software development, the Core Technology group leads projects across teams to provide the necessary support and resources to build an enterprise infrastructure.

Led and managed a high-performance team using Agile Scrum methodology.

Led and managed the migration of a legacy CRM application to a .NET platform

Led cross-functional teams that included senior managers/executives; interacted and influenced all levels of management across diverse functional teams in areas of escalation

Formulated and managed strategic priorities across the corporate portfolio consisting of programs and projects

Worked with proposal teams in preparing and presenting RFP responses/proposals to various clients, and participated in negotiation process, which resulted in successful delivery of proposals

Established project management best practices, standards, and enterprise tools

Steering committee member in the enterprise adoption of the Agile methodology adoption across all development, PM & QA teams

IT Director, Program Implementation 10/03 - 10/05

The Program Implementation group is responsible for delivering client projects and is staffed with over 50 IT professionals responsible for Development, Quality Assurance, Business Analysts and Project Management

Worked closely with executive management to present capabilities to clients and respond to detailed RFP’s

Led a multimillion-dollar project from design to implementation for a comprehensive call center application and web portal application designed to serve both patients and providers

Managed and coordinated contract workers from various consulting organizations to satisfy short term staffing needs

Managed and tracked revenue and capital expense projects

IT Project Manager 10/97 - 10/03

The IT project management group is responsible for planning, communicating, and executing projects to deliver a product, service, or result.

Successful record of accomplishment managing customer-facing projects, including requirements management, customer relationship management, staffing, scheduling, and development of key business strategic projects

Participated in the acquisition and integration of a West coast office (SFO)

Led the conversion of a large legacy applications to the core CRM application

Participated and managed over 20 successful new program launches

Manager Reporting and Analysis 10/96 - 10/97

The reporting and analytics group is responsible for all internal and client reporting needs

Led the SAS programming initiative that reduced the report delivery times by 80%, while onboarding new clients at 20% a year.

Strong MS Access skills to develop decision support application for all call-center business units to run specialized reports

Program Support Team 03/95 - 10/96

Entry level support position that is responsible for data entry, coordination of product distribution and general office administration.

Education, Volunteer, Specialized Training & Certifications

Pfeiffer University, MBA, 1996 to 1998

University of North Carolina - Charlotte, BS in Political Science, 1990 to 1992

Brevard College, 2-Year Liberal Arts School, 1988 to 1990

Cotswold Elementary School – Mentor Program 2015-2016

Mentor at-risk students by having lunch and one-on-one mentoring sessions

Coach U12 to U19 Girls Recreational Soccer (CSA) – 2012 to Current

Coach U8 – U14 Boys Recreational Baseball 2005 - 2012

Six Sigma Green Belt - 2009

ITIL Foundation Training - 2009

CSM : Certified Scrum Master - 2005

MCSE, Microsoft Certified Systems Engineer – 1998

Member of Project Management Institute Since 2003

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