Sales Customer Service
Resume:
Resume
Navin Kumar
H.NO **, NAI ABADI
REWARI, HARYANA
MAIL- ******@*****.***
OBJECTIVE
Seeking a challenging and responsible position within a progressive organization where special skills, intelligence and ambition will be utilized to their full potential.
PROFESSIONAL QUALIFICATION
Hotel Management from Punjab Technical University, Jallandhar
(2009-2011) with specialization in Food & Beverage with 60% ranked 2nd the in the College.
EDUCATIONAL QUALIFICATION
Qualification
Institution/University
Month/Year
Percentage
Bachelor of Arts
Maharshi Dayanand University, Rohtak
2012
45%
XII
Haryana Board of School Education
2008
57%
X
Haryana Board of School Education
2006
56%
EXPERIENCE-
Reliance Communications Ltd. As Chanel partner for Rewari Circle.
Duration: August 2015 to till
AWARD & ACHIEVEMENTS
Awarded Best Customer Service by Service Head HPH,Reliance Communications
Awarded Highest Postpaid Sale by Sales Head HPH,Reliance Communications
Awarded Retention at L1 by Retention Head HPH,Reliance Communications
JOB PROFILE
1. Increasing productivity through store promotions for handset and dongle.
2. Visiting SMEs & Institutions to mature postpaid sales.
3. Had complete track record of competitor activities on routine basis, including their
customer base and trade schemes on mnp offering.
4. Timely information on the launch of new products, schemes & services
5. Meeting with clients, advising and showcasing our products and benefits to the customers thereof
6. Sales fulfillment, pre/ post sanction sales activities.
7. Promotional activities including group meetings, presentations as well as developer site promotions
EXPERIENCE-
Worked with Idea Cellular Limited as Relationship Manager Rewari
Duration: August 2013 to August 2015
AWARD & ACHIEVEMENTS
Awarded for Highest sale in Haryana Zone
Awarded for Best service in Haryana Zone
Awarded for Highest Collection of Billing in Haryana Zone
JOB PROFILE
1. To identify & recruit a team (5-10) of Quality high performing Postpaid sales Team.
2. To motivate sales Team to achieve the monthly sales targets.
3. To track productivity of sales team as per schedules and maintain a good quality numbers
4. Conceptualize events like canopy promotions and venue selling aimed towards market penetration.
5. Leading & Managing sales supports to ensure optimize success on field through effective territory coverage.
6. Training & guidance to the new Sales members on the products and selling skills. and motivating them to pursue targets.
EXPERIENCE-
Worked with ITC Classic Golf Resort as Steward, Gurugram
Duration: February 2012 To July 2013
JOB PROFILE
1.Carry out any other tasks assigned by the supervisor.
2.Assists in seating the guests .
3.Introduces himself on the table.
4.Offers the choice of water and serves it on the tableimmediately
5.Takes the order for the drinks and the starters.
6.Feeds the order in the micros with exact specifications
7.Unfolds the napkins and presents the main course menu
8.Takes the main course order
9.Serves all order as per the guest request or as per thebasic service sequence decided by the management
10.Dazzle and delight the customer by providing interactiveservice
EXPERIENCE-
Worked with Days Hotel as Steward, Neemrana
Duration: January 2011 To February 2012
JOB PROFILE
1.Maintain Cleanliness of all Dining Utensils
2.Maintain Cleanliness of Kitchen and Storage Areas
3.Assist With Food Storage, Rotation and Preparation
4.Maintain High Standards of Personal Appearance
5.Approach Each Customer Encounter With Positive Attitude
EXPERIENCE-
Training with ITC Classic Golf Resort, Gurugram
Duration: May 2010 To July 2010
JOB PROFILE
1.Open up all the cupboards and side stations for thesetting up of the restaurants. Do the Mis-en-place for theday.
2.Ensure linen, cutlery and hollowware is stacked forservice and the water jugs Re-filled and placed on theside-station.
3.Wipe the glasses and lay the covers.
4.Maintain cleanliness at the workstation.
5.Assist other stations.
EXPERIENCE-
Training with Ramada BMK, Gurugram
Duration: January 2010 To April 2010
JOB PROFILE
1.Open up all the cupboards and side stations for thesetting up of the restaurants. Do the Mis-en-place for theday.
2.Ensure linen, cutlery and hollowware is stacked forservice and the water jugs Re-filled and placed on theside-station.
3.Wipe the glasses and lay the covers.
4.Maintain cleanliness at the workstation.
5.Assist other stations.
PERSONAL DETAILS
Fathers Name : Mr. Rajesh soni
DOB : 28-Augest-1990
Sex : Male.
Marital Status : Married
Languages Known : Hindi & English
COMPUTER SKILLS
1.Ms-office (Ms-word, Ms-Excel, Ms-Power Point)
2.Typing Speed in English 30 W.P.M
3.Online Work (Uploading, Downloading)
4.Knowledge of hardware installation
5.Printer Ink refilling
HOBBIES
Playing Cricket, Carom, Cards & Ludo
Reading News papers & Historical books
Discover new world
Cooking
Place: Rewari. NAVIN KUMAR
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