Objective

Healthcare Quality Assurance Specialist with 6 years hands on experience in physician practice business, employee training and process improvement. Problem solving with high attention to detail and ability to analyze data to optimize productivity.

Summary

Knowledge in Software Quality Assurance of Web and Client/Server applications.

Good knowledge of in Software Development Life Cycle SDLC and Waterfall and Agile Methodologies.

Knowledge of QA in all phases of life cycle, including requirements gathering, project planning, scheduling, testing, defect tracking, management, and reporting.

Knowledge in Manual & Automated Testing for Software Quality Assurance (SQA).

Knowledgeable in Open-Source Automation Tools (Selenium and Agile).

Knowledge in Defect Management, procedures, Test execution and guidelines

Knowledge in creating Test script in HP UFT/QTP by recording and without recording.

Knowledge in Web based Testing including GUI, Functional, System, and Regression Testing.

Good knowledge in writing Test cases using element locators.

Knowledge in creating and enhancing both Manual Test cases and Test Scripts created in Selenium WebDriver.

Good knowledge in basic HTML.

Fair Hands-on experience using XPATH and CSS functions and page object model.

Good knowledge in Writing Selenium WebDriver Automation scripts in JAVA.

Knowledge with HP QTP / UFT to develop automation scripts using VB Script.

Good knowledge with QTP/UFT on Object repository, Checkpoints, Actions, Parameterizations, Object spy, loops, declaring variables etc.

Strong ability to manage projects, teams and train staff.

Knowledge of Data processing and hardware platforms.

Strong analytical and problem solving skills.

Experience Microsoft Office: Word, Excel and PowerPoint.

Excellent Program planning, communication and customer service skills.

Excellent presentation and technical documentation skills with ability to perform under stress.

Experience in monitoring inbound/outbound emails or calls to ensure quality service protocol .

Management, training and supervision of staff.

Strong time management and organization skills.

Ability to work in a team and independently.

Detail oriented with ability to handle repetitive tasks to produce quality results.

Ability to create a positive environment for peers, customers and external stakeholders.

Excellent customers service skills.

Educational Details

Northern Virginia Community College - Health Care Management/OTA August 2015- Present

Yes-M Systems – Quality Assurance January 2018

American Red Cross –Certified Nurse Assistant 2013

Everest College- Medical Assistant September 2008

Technical Skills

Testing Tools : HP QTP (Quick Test Pro), Selenium IDE, Selenium WebDriver, Eclipse, JIRA, Manual Testing

Programing Languages : JAVA, VP Script, HTML

Web Technologies : HTML, CSS, XPATH

Project Methodologies : Agile-Scrum, Waterfall, Software Development Life Cycle

Test Management Tools : Quality Center

Platform : Windows, Mac OS

Application : Microsoft Office Suite and Outlook

Professional Experience

Greenspring Medical Center, Springfield, VA July 2010-Present

Podiatry coordinator

Manage patients’ daily appointments as established by medical guidelines to serve patients accordingly.

Triage phone calls to facilitate degree of urgency and to decide the order of treatment plans for patients.

Perform technical checks by verifying and cross referencing of medical records on Centricity, MedManager and eClinicalWorks database to effectively monitor pre-existing conditions for procedural visits.

Process patient data entry from Advanced Beneficiary Notice Form to verify payment methods.

Retrieve, analyze and store data regarding diagnostic information to enhance quality care for patients.

Maintain knowledge of HIPAA and OSHA regulations to ensure patient’s safety and privacy is met.

Develop, implement and manage processes and or best practices related to quality maintenance to ensure customer service satisfaction rate of >90% across all departmental units.

Frequently meet with the office manager to monitor productivity metrics in order to provide feedback and make recommendations for quality improvement of the medical practice.

Train office staff to efficiently execute coordinating duties and different tasks in the medical practice.

Perform day-to-day administrative functions and general office duties which includes but not limited to answering phones, word processing, copying, filing, faxing, and data entry.

Greenspring Medical Center, Springfield, VA April 2009-June 2010

Medical Assistant

Assist the Physician by taking vital signs, EKG exams, collecting laboratory specimens such as blood work, urine, stool samples and other necessary steps for patient examinations.

Carefully elaborate the medical procedures to patients prior to patient’s visits.

Monitor and update medication list in Centricity software prior to various needed procedures.

Uphold quality services by providing superior customer satisfaction established by organization standards.

Greet patients and visitors in a friendly and respectful manner; determine purpose of visit and direct patients and visitors to appropriate doctors or departments.

Greenspring Fire Side Restaurant, Springfield VA October 2008-April 2009

Service Coach/ Supervisor

Responsible for overseeing the efficiency of the Dining Room Staff.

Responsible for serving residents and guests’ meals in a friendly, service-oriented manner.

Monitor staff to proper procedures are being followed.

Ensure resident’s meal needs are met based on requests and diet restrictions.

Maintain dining areas and kitchen sanitation requirements.

Lead staff members in performing their functions efficiently.

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