QA Tester, PM

Anastasiya Biazzubenkava

+1-323-***-**** Cartwright Ave, North Hollywood, 91601, California ********.************@*****.*** Green Card holder, authorized to work in the United States for any employer Summary

Motivated and self-organized customer service and account executive with 1-year management experience. Able to work independently as well as in a team in fast-paced environment, under pressure of deadlines and in multitasking mode. Accurate, punctual, communicative, positive and easygoing, responsible, fast-learner. Speak 5 languages. Professional Experience

YZK business support

Data entry/medical biller

Los Angeles, California

December 2017 - Present

• Data transfer from paper / customer database into software platform (Kareo)

• Review, correct, delete, or reenter data

• Check eligibility and benefits verification for treatments, hospitalizations, and procedures

• Review patient bills for accuracy and completeness, and obtaining any missing information

• Prepare, review, and transmit claims using billing software, including electronic and paper claim processing

• Answering all patient or insurance telephone inquiries pertaining to assigned accounts Zizor (marketing agency)

Head of Customer Relations Department

Minsk, Belarus

September 2016 to August 2017

• Provide employees with guidance in handling difficult problems and in resolving complaints

• Discuss job performance problems with employees to identify causes and to work on resolving problems

• Research, compile, and prepare department reports

• Analyze activities of department and provide input into financial planning

• Design, implement, staff training and development programs, performance measurement criteria Zizor (marketing agency)

Key Customer Manager

Minsk, Belarus

July 2015 to August 2016

• Resolve customer issues and complaints

• Communicate with customers by phone, email or in person to prevent issues and ensure client's satisfaction

• Solicit sales of new or additional services

• Recommend improvements in customer's sales scripts, procedures to increase conversion from lead to meeting

• Analyze client's sales results matching them to keywords of customer's Advertisement campaigns to optimize the costs of the client

Nice Market Group

Office Manager

Minsk, Belarus

October 2014 to July 2015

• Answer phones and give information to callers, take messages, or transfer calls to appropriate individuals Nice Market Group

Customer Relations Manager

Minsk, Belarus

August 2014 to October 2014

College of Linguistics and Humanities EI "Minsk State Linguistic University" Teacher of Foreign Language

Minsk, Belarus

September 2012 to May 2014

College of Linguistics and Humanities EI "Minsk State Linguistic University" Teacher of French

Minsk, Belarus

September 2012 to August 2013

SEI "Children and Youth Additional Education Center "Ranak" of the city of Minsk" Additional Education Teacher

Minsk, Belarus

September 2011 to May 2012

Education

Minsk State Linguistic University

Master's in Communication Management

Minsk, Republic of Belarus

September 2013 to June 2014

Minsk State Linguistic University

Bachelor's in Modern Foreign Languages (teaching)

Minsk, Republic of Belarus

September 2008 to June 2013

Language Skills

Russian, Belorussian – native speaker; French – advanced; English, Spanish – intermediate Other skills

MS Office, Excel, Power Point, Organizational skills, Sales, Negotiation, Business Consulting, Project Management

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