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Desktop Support Analyst

Norcross, Georgia, United States
May 18, 2018

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Maadjou Bah

**** *********** ****,********,** *0093



To gain industry area expertise in the information technology field with a company conducive of growth, innovation and the achievement of excellence.





•Demonstrated strong leadership skills with exceptional knowledge of international markets, business practices, and regulations.

•Strong economic background with fluency in both the French and English (Bilingual)

•Adapts well to new subjects, business practices and procedures

•Extensive computer training, including knowledge of multiple networking environments and business related software

•Proficient in Windows, MOS Applications, Java, HTML, CSS, PHP, MySQL, Nessus, Wireshark, Metasploit and scripting

•Team-centered attitude accompanied by the ability to self-manage with an overall goal of business unit success.

•Experience with Cisco Products (VoIP phone, router, switches, wireless system)

•Good background in Windows (Active Directory) and Linux Operating System (Linux command)

•Strong knowledge in current security threats, network attack and vulnerabilities, IDS/IPS

•Strong Understanding in TCP/IP model

•Skilled in risk management and business risk analysis

•Knowledge in Business Continuity and Disaster Recovery Planning

•Strategic thinker, who can translate vision to tangible execution and results.

•Excellent problem solving and decision making skills

•Analytical, Verbal and written communication

•Knowledge in PCI Compliance

•Knowledge of OWASP (Top 10)

•Knowledge of the HIPAA Security rule


Master of Science in Information Technology

Kennesaw State University, Marietta, GA

May 2017

3.9 GPA

Relevant Coursework: IT Design Studio, InfoSec Concept,

Ethical Hacking, Computer Forensic, Information Security Seminar, Issue in Information Management.

B.S. Information Technology

May 2015

Mercer University, Atlanta, GA

Relevant Coursework: Data Communication & Network, System Analysis,

Data Base Design, Web development, Client-Server Development

3.3 GPA


CISSP (Completion by the end of June)

Golden Key International Honor Society

Honor & Activity

Upsilon Pi Epsilon Honor Society


Desktop Support Analyst- City of Atlanta, GA Present

. Re imaged Windows 7 and Windows 10 operation system.

. Experienced with F12 function on Windows 7 and 10

Experienced with System Center Configuration Management

. Experienced with Symantec Endpoint Protection

. Updated Endpoint protection on Window 7

. Updated BIOS on Windows 10

. Enabled and used TPM

. Experienced with Ipconfig on command prompt to see and release IP

. Experienced with Diskpart Command to clean a drive through the Prompt

IT Help Desk, Atlanta

Bright from the Start: Georgia Dept. of Early Care and Learning

. Resolved internal user’s issues on different systems

. Executed Network troubleshooting on computers and several software.

. Experienced with BMC remedy Software (ITSM, Ticketing Tools)

. Experienced with Cisco product (VoIP phone, routers, switches)

. Experienced with Active Directory

. Set up VoIP phone (VoIP routing) for end users.

. Experienced with Thin client (Integration/ Implementation)

. Installed APC POE Injector in the data center.

. Experienced with Laptop imaging (System Center Configuration Manager)

. Set up layer 2 switches in several conferences room and data center.

. Installed and configured access point (WEP, WPA)

. Configured routers and Access Point

. Trained end user to create secure password.

Jul 2017- Nov 2017

IT Help Desk- Mercer University, Atlanta, GA

• Test servers, applications and equipment to ensure and maintain server stability


• Establish and maintain accessibility of students for English Language Institute

application software

• Troubleshoot errors and outsource escalated issues to technical support

. Performed password reset on active directory

. Added, changed and removed logon account

. Provided troubleshooting on Microsoft Office products and software application.

• Utilize university policy to determine and maintain individual attendance records.

. Experienced with PowerPoint to train new user how to use the application software.

• Analyze student results to determine and administer corresponding grades based on policy and guideline.

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