Program Manager

Maria (vicky) Martinez-DeFrain

Plano, Texas ***25 469-***-**** linkedin.com/in/maria-vicky-m-defrain *********@*****.***

SUMMARY

A highly skilled and innovative Program Manager with extensive experience in product software design, integration, and Agile project management. Expert in software compliance, user support, vendor management, and portfolio management. An adept communicator who works collaboratively with teams, develops strong internal and external business relations, and provides top customer service. Bilingual (English & Spanish). Scrum Master certified.

TECHNICAL SKILLS

Languages: SMALLTALK, C/C++, Cobol, Python

Software: Microsoft Project, Excel, PowerPoint, Word, Jira, ClearCase, Linux, Android, BB10, Clarity, UNIX

Telephony: DMS Systems Architecture, CCS7, ANSI and ETSI ISUP, TCAP, H.248, and ISDN Protocols, Feature Processing, ATM, 3GPP, Voice Over IP, Trunk Call Processing

Data: SIP, BICC, AAL2, AAL1 Wireless: GSM and UMTS

EXPERIENCE

WatchGuard Video, Allen Texas 2017 - 2018

Agile Program Manager

•Transitioned successfully two Embedded S/W teams from Waterfall to Agile process. Managed several projects to completion such as the new body camera, Vista XLT; and completed several releases pertaining to the 4RE, in-car camera system.

•Assisted with executive level presentations

XO Communications, Plano, Texas

Network Program Manager, May 2016- May 2017

•Managed several projects to completion such as leading the Spirent Upgrade to 9.5 without any incident; the return of 311Vs to inventory for redeployment; worked closely with the Network Security and various teams to fill out the SIG 2016 Compliance form including the tracking of more than 600 questions/responses.

•Managed Leidos Cybersecurity Assessments follow-ups and corrections with various XO departments

•Managed decommissions and augmentation of Network equipment

•Assisted with executive level presentations

Verizon, Irving, Texas

Project Manager, March 2014-May 2016

•Managed Go To Market Work Streams for the next-generation FiOS platform (IPTV) such as Supply Chain, I&M, and Operations.

•Managed Projects in the Consumer and Mass Business (CMB) & Converged Projects (Wireless & Wireline)

•Assisted in Portfolio Management for CMB projects following formal stage gate process.

•Responsible for leading Clarity Management for CMB projects; and acted as the Clarity Gate Coordinator.

•Managed a project to move customers from an older Wi-Fi protected Access to a more robust Wi-Fi protected protocol.

•Managed the Verizon Online and Backup Sharing (VOBS) migration to Verizon Cloud for CMB and SMB customers.

•Reviewed and translated customer’s key billing notifications in Spanish for customers to update to a more secured Wi-Fi protocol.

RESEARCH IN MOTION LTD (BlackBerry) Irving, Texas

Senior Software Integration Project Manager, February 2013-November 2013

•Managed Software Development/Integration for new mobile devices across multiple sites in a global organization.

•Provided regular status updates to project stakeholders and executive team to identify progress and mitigate risks and issues.

TEXAS INSTRUMENTS, Dallas, Texas 2004 – 2013

Scrum Master (2010-2013)

•Served as Scrum Master for software integration team delivering Open Multimedia Applications Platform (OMAP) software releases for Android.

•Initiated, led, and coached the organization in its Scrum adoption.

•Ran Scrum for all product infrastructure activities, supporting integration of components into specific operating systems.

•Held necessary Sprint Planning meetings, daily scrum, demos, Sprint Retrospective.

•Automated build systems used for software integration and testing of Android projects.

•Managed IP software compliance for OMAP releases.

•Created and maintained software licensing manifest for all software releases for OMAP.

Program Manager, OMAP Software, January 2009-December 2009

•Held responsibility for Linux OMAP production ramp software programs.

•Led worldwide team to manage software implementation by planning projects, interfacing with customers, and identifying and tracking program schedules and risks; held weekly calls with customer for release communication.

•Managed OMAP 3430 maintenance program, Locosto maintenance programs, DRPe FW program, and OMAP 3630 mainline program; worked closely with DRPE teams to define and follow processes, improving DRP development process.

•Established detailed schedule and release plans for DRPe FW; tracked issues impacting both DRP and Locosto.

•Developed and maintained good relationships with development teams.

•Oversaw five programs for Locosto, tracking quality expectations for customers including Motorola, LG, and Huawei.

•Managed OMAP3 L23 maintenance programs customers including PALM and Nokia.

•Coordinated three months of onsite support for PALM, working with research and development team and customers.

Program Manager, 2.5g SW and DRPE FW, 2007-2008

•Managed up to five customer production ramp software programs at one time.

•Led worldwide team in developing software for low-cost cell phones in emerging markets.

•Served as Calypso, OMAP 850 and DRPe FW Program Manager.

•Developed and implemented DRPe plan of record and introduced processes, such as release plans, defect tracking environment and documentation environment.

•Coordinated weekly calls for requirements discussion with various cross-functional teams.

Program Manager, Pre-Silicon Software Tools, August 2004-2006

•Coordinated integration and support of third-party software development tools such as Virtio and Zebu used in OMAP internal development flow.

•Implemented third-party relationships and support strategies for vendors developing software tools for OMAP devices and developed effective communication channels between develop and Virtio staff to ensure identification and quick resolution to issues.

•Led pre-silicon software tools activities, working with teams in U.S., France, India and other locations.

•Managed both Virtio and Zebu programs to support OMAP 2430, Locosto, and OMAP 3430, monitoring programs from project initiation through delivery. Added acceptance criteria to Virtio statements of work through release test matrix.

•Worked with business, legal and procurement teams to create formal statements of work for engagements with Virtio.

•Brought new Virtio business model agreement to successful conclusion and worked with product and program managers on various programs to ensure models contained necessary features and maintained on-time delivery.

ADDITIONAL EXPERIENCE

DALLAS INDEPENDENT SCHOOL DISTRICT, Dallas, Texas

Elementary Teacher, 2003-2004. Earned bilingual teacher certification. Served as first-grade teacher (responsible for teaching all subjects).

NORTEL NETWORKS, Richardson, Texas, Wireless Development Advisor. Evolved existing wireless networks through design planning and research of new standards. Managed software activities, including gathering requirements, guiding design, and monitoring test completion. Tracked and reported platform requirements and dependencies to ensure coordinated efforts between multiple internal groups.

Planning Manager, Succession Voice-Over ATM. Managed releases and oversaw AT&T product planning. Earned corporate pride award for compiling diverse information into cohesive package on time, despite schedule constraints. Directed solution system specification project, providing consolidated source of information in 300-page document.

Product Manager, International Gateway Product. Acted as point of contact for DMS 300/250 international gateway product, and supported products in the Caribbean and Latin America. Collaborated with sales and customers to explain products, generate input for requirements and filter outcome into software releases. Earned corporate pride award for support of customer request-for-information responses. Represented international carrier network products at trade shows and presented product overviews at product information sessions.

Member Scientific Staff, DMS-UCS Design.

IBM, Rochester, Minnesota, Systems Programmer, Vertical Micro-Code Design.Developed AS 400 system micro-code; Implemented object-design database for AS 400 system.

EDUCATION

UNIVERSITY OF TEXAS at El Paso, Texas

Bachelor of Science in Computer Science

UTEP and UTD: Computer Science Graduate work

CERTIFICATION

Scrum Master, 2011

PROFESSIONAL DEVELOPMENT

TSI PMP Boot Camp, 2013

LANGUAGES

Fluent English and Spanish

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