Denise Ann Lacertoso

**** ************ **** 661-***-****

Bakersfield, CA 93306 ac5ik7@r.postjobfree.com

CAREER FOCUS

Customer Service /Payroll Clerk

PROFESSIONAL PROFILE

Customer service oriented professional with 20-year background in customer relationships, sales, problem prevention and troubleshooting. Adept at working in fast-paced environments demanding attention to detail and the ability to multitask effectively. Able to utilize excellent verbal and writing abilities to build a strong rapport with personnel, customers, and associates. Outstanding attendance record. Honest and dependable.

KEY STRENGTHS

Customer Needs Assessment Account Management Employment Verification

Customer Satisfaction Payroll Clerk Employee/Customer Liaison

Customer Retention Supply Tracker

EXPERIENCE

Customer Service:

Acted as liaison between customers and sales people.

Able to interact effectively with customers of varying ages and backgrounds.

Able to exercise patience when faced with problematic customers.

Mediated between employees and various organizations.

Administrative:

Supervised small group of three clerical workers for 11 years.

Processed weekly payroll for between 35 and 50 employees.

Coordinate company meetings and events.

Mediated between administrators and various organizations.

Computer Skills:

Knowledgeable on Windows, Excel, Peachtree Payroll.

RELATED EMPLOYMENT HISTORY

Self-Employed Massage Practitioner 2014-Present

Security Safe and Lock 2017-Present

Omni Health January 2014-August 2014

All American Carpet, Inc. 1997-2011

Panama Buena Vista School District 1990-1991

EDUCATION

Bakersfield Jr. College Bakersfield, CA Associates of Arts in Criminology

West High School Bakersfield, CA Diploma

- Excellent references will be furnished on request -