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Customer Service Manager

Location:
Vancouver, British Columbia, Canada
Posted:
May 18, 2018

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Resume:

AVI

MARWAH

Burnaby, Vancouver 604-***-**** ac5iju@r.postjobfree.com

PROFESSIONAL SUMMARY

I have been working in the restaurant industry for more than 2 years now which includes the

position in service as well as management. Currently seeking management position in a

stable company that could provide opportunities for the growth in a dynamic workplace

under strong management. Strong desire to be able to apply my education in business along

with more than one year of experience in retail and sales. To be an active employee in your

company, to express and develop my skills for the mutual development of company and

myself. To obtain a position that would enable me to use my strong organizational skills,

educational background, and ability to work well with people. To secure a position in the

organization by challenging me. Providing opportunities for my career development and at

the same time serve the organization to the best of my capabilities. I would like to gain new

skills while utilizing my current area of expertise of procurement and employee satisfaction

services within a positive team environment. Have flexible timings for work along with the

personal car for daily commute and ready to start immediately.

SKILLS

Microsoft Excel, PowerPoint and Office & Excellent multi-tasker

other electronic technology. Able to keep a clean and sanitary work

Dedicated and understanding Team station

Player. Willing to work late hours

Indian cuisine familiarity Comprehensive understanding of

Food regulation compliance budgeting

Food Standards enforcement

Flexible schedule availability

Honest, trustworthy and punctual

Management and leadership experience

Proficient in customer service

Retail sales experience

Strong time management skills

Willing to work late hours

Able to keep a clean and sanitary work

station

WORK HISTORY

FEBRUARY 2015-CURRENT

Food and Beverage Supervisor Char 631- Fine Dining Steakhouse Coquitlam

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large

reservations or last minute menu changes.

Organized special events in the restaurant, including receptions, promotions, and

corporate luncheons.

Carefully developed a lucrative annual food and beverage marketing plan and strict

budget to maximize profits.

Correctly calculated inventory and ordered appropriate supplies.

Strategically developed effective marketing plans to increase sales and profits while

managing costs.

Promoted a positive atmosphere and went above and beyond to guarantee each

customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Maintained a safe working and guest environment to reduce the risk of injury and

accidents.

Routinely supported other areas of the restaurant as requested, including answering

telephones and completing financial transactions for other staff members.

Cleaned and inspected galley equipment, kitchen appliances, and work areas.

Managed food delivery for 200+ guests for special events.

Ensure freshness of food and ingredients by checking for quality, keeping track of old

and new items, and rotating stock.

Greeted each customer with friendly eye contact.

Perform necessary paperwork duties.

Experience in proficiently utilizing MS Office, P.O.S, Groupon and OpenTable software.

APRIL 2014-DECEMBER 2014

Assistant Produce Manager Loblaw- Real Canadian Superstore

The position of Assistant Product Manager often includes working on foot for long periods

of time and interacting directly with shoppers.

It provides excellent communication skills and flexible personality to build for satisfying

customer service.

It made me realize the power of hard work and dedication perhaps, after getting

appreciated for my work for managing the floor to maintaining the environment by

cleaning every 30 minutes.

Individuals with strong leadership skills and the ability to organize teams of workers

often represent Real Canadian Superstore.

I assisted the Store Manager in achieving sales targets by working in collaboration with

teams to execute business plans.

Working with colleagues has improved my productivity, engagement, retention and my

commitment to maintaining merchandise and operational standards.

It has enabled me to monitor the competitive and fast environment in the store and

propose unique responses.

It has helped me immensely for pricing the products, securing and replenishment

outdated products as well as receiving products as per company standards.

OCTOBER 2015-OCTOBER 2015

Marketing team member Kidney Foundation of Canada Burnaby

Working with Kidney Walk Coordinators was to actively market organ donation

awareness throughout the campaign.

Kidney Walk created innovative social marketing strategies to promote 2014 Kidney Walk

events.

Assisting and Coordinating Marketing volunteer committee.

It builds up in setting and running of meetings/assigning tasks to volunteer committee.

It helped in connecting and networking with the local business community to generate

sponsorship leads.

Created marketing strategies to develop relationships local business community to

promote Kidney Walk campaigns.

Helped other committee members and volunteers as needed.

JULY 2015-JULY 2015

Team Member TD Vancouver Chinatown

My work was to be as a runner and inform merchants about the tour.

And keep guiding people throughout the event.

To make sure everything is going according to the plan.

SEPTEMBER 2015-SEPTEMBER 2015

Orientation Leader Kwantlen Polytechnic University Surrey

Career Fair Member Set up A FRAME with balloons at the campus.

Hand out Parking Passes to employers.

Help exhibitors unload at entrance.

Help exhibitors set up booths as required.

Assist with exhibitor AV set up or Wi-Fi.

Maintain exhibitor booths while they are taking breaks this includes handing out

marketing materials for the exhibitors.

Assist exhibitors to take down booths.

MARCH 2014

Sales Representative Vector Marketing

It immensely helped me to provide exceptional customer service to our clients.

I have strong skills for product demonstration, answering customer questions, scheduling

appointments, writing up order forms (both electronic and paper) and collect payment.

If any problem came up then I used to report directly to District or Branch Manager.

I have even attended meetings and conferences conducted by our mentors.

EDUCATION

CURRENT

Diploma in Business Administration: Business Administration

Capilano University, North Vancouver

CERTIFICATIONS

Serve It Right



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