Customer Service Sales Associate

**** ****** ***** *****, **** WORTH, TEXAS *****

CELL: 203-***-**** • E-MAIL: ************@*******.***

NDEYE FAMA DIBA EP DIOP

OBJECTIVE

Looking to bring my enthusiasm, drive and customer service skills in an organization that would automatically contribute in achieving the best solutions in business.

WORK EXPERIENCE

05/2008 – Present

11/2015-Present Target Watauga, Texas

Customer service and sales Associate

Contribute to customer oriented atmosphere within the store.

Efficiently resolve customer’s questions and requests

Greets Customer, request credit.

Solicits and processes Target’s red card applications.

Cash out customers.

Responsible to process credit payments and resolves customers’ credit problems.

04/2015-10/2015 Kohl’s Keller, Texas

Customer service and sales Associate

Contribute to customer oriented atmosphere within the store.

Efficiently resolve customer’s questions and requests

Greets Customer, request credit, ask to complete the Survey and Thanks the Customer.

Use paging system in a professional manner.

Solicits and processes quick Kohl’s Charge applications.

Solicits e-mail addresses or phone numbers from customers for the reward cards system.

Responsible to process credit payments and resolves customers’ credit problems.

01/2012-09/2012 Sonatel Dakar, Senegal

Marketing Commercial Associate

Assisting with promotional activities

visiting customers/external agencies

Call clients or arrange in person meeting to present and advise on products.

Use different resources to research for potential customers.

10/2010-01/2012 Ecobank, Dakar, Senegal

Customer Service Associate

Greet customers warmly and ascertain problem or reason for calling

Opens customer accounts.

Maintain and update customer records and account information

Attracts potential customers by answering product and service questions

Suggest information about other products and services

Assist customers with various inquiries

Senegal Ministry of Communication 10/2007-09/2010

Office assistant

Perform administrative duties for senior management such as screen calls; arrange travels, managing calendars and meetings and events arrangements.

Maintains office operations by receiving and distributing communications

Serves public by backing-up receptionist; answering questions; forwarding messages;

Copies materials as requested; sends facsimiles.

Establishes, maintains, processes, and/or updates files, records, and other documents.

SKILLS:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking.

TECHNICAL SKILLS:

Microsoft office ( word, excel, PowerPoint and outlook)

EDUCATION

B.S in Human Resources, Institute Superior of management, Senegal West Africa class of 2007

LANGUAGES: ENGLISH AND FRENCH.

References available upon request

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