Customer Service Administrative Assistant
Resume:
LINDA O CARRANZA
SAN ANTONIO, TX 78263
Work History
WHYTE PLLC
LEGAL ASSISTANT
Oct 16, 2016 – Feb 28, 2017
Drafted and Filed petitions through E-file for 1st party insurance cases. New client intake, set up client file on system, verified documents were in order to proceed with filing suit or setting case for mediation. Calendared hearings and mediations. Liaison between defense counsel and client. Prepared release agreements and distribution sheets for client signature. Prepared and mailed checks to client. Distribution and scanning of mail. Notary Public ADAMI SHUFFIELD SCHEIHING & BURNS
LEGAL ASSISTANT
Jun 29, 2012 - May 01, 2013
Prepared exchange hearing documents for workers’ compensation hearings. Correspondence, maintain calendar for managing partner, arranged travel itinerary, reservations for airline and hotels. filed and stamped mail. Scheduled conference mediations. Prepared legal documents for varies types of litigation. Notary Public.
OFFICE OF INJURED EMPLOYEE COUNSEL
Customer Service Representative III
Jan 18, 2011 – June 29, 2012
Answer general customer service calls. Contact injured employee regarding disputes & attempt to resolve with insurance carrier and medical providers before submitting dispute to Ombudsman services. Respond to complaints & questions; obtain supporting documentation to prepare file for ombudsman. Assist with referrals to other social agencies; document all customer contact in mainframe system. Educate & assist injured workers in explaining rules & laws that apply to claim & their rights & responsibilities. Assist walk- in customers with questions on claim status & completion of forms. TEXAS DEPARTMENT OF INSURANCE
Administrative Assistant I
Nov 10, 2008 - Jan 18, 2011
Assist customers with general information and direct them to the appropriate departments for further assistance, both in person and by phone. Verified claim information and complied with confidentiality procedures, provide brochures and forms that assist client with workers compensation claim, verify the claim information on mainframe & TXCOMP system is accurate. Log receipt of forms, document customer contact. Analyze and research documents submitted to properly data capture into our system. When documents/forms are not completed, contact with submitting party is made to acquire information needed for processing. Receive and distribute mail to appropriate departments. Exercised judgment and discretion in applying and interpreting departmental policies and procedures; customer service; communicate effectively with general public, co-workers and management, both verbally and in writing; establish and maintain effective working relationships with a variety of individuals and groups; assist with special projects and perform other duties as assigned. MIDCOAST FAMILY SERVICES
Administrative Assistant III
Apr 04, 2007 - Aug 22, 2007
Maintained calendar for Director, composed correspondence, created excel program for state funded grant, ordered & distributed supplies, scheduled appointments, answered customer telephone & walk-in inquiries, made appropriate social service referrals to other agencies; customer service. Greet general public and provide preliminary information that assist client with programs that were offered. Communicated effectively with general public, co-workers and management, both verbally and in writing; established and maintained effective working relationships with a variety of individuals and groups. Log receipt of forms and document customer contact. Data entry of personal information and complied with confidentiality procedures. Received and sort mail. Prepared new employee packages and facilitated orientation. Assist with special projects and perform other duties as assigned. BEXAR COUNTY
Administrative Assistant IV
Jun 19, 2006 - Dec 04, 2006
Schedule meetings & travel arrangements, composed correspondence, purchased office supplies for all departments. Greeted public and answered telephone and walk-in inquiries, explained & provided general information about departments and services. Communicated effectively with general public, co-workers and management, both verbally and in writing; established and maintained effective working relationships with a variety of individuals and groups. Made appropriate social service referrals to other agencies. Analyzed documents received and distributed mail to different departments within the county, complied with confidentiality procedures. Created data entry system for tracking incoming overnight packages. NORTHSIDE I.S.D
V.P. Secretary
Aug 16, 2001 - Aug 01, 2005
Assist Vice-Principals by scheduling appointments with parents regarding student attendance and failure to comply, attempted to resolve disputes before filing with hearing officers. Data entered all customer contacts and preparation of documents for court cases, complied with confidentiality procedures. Assisted customers and provided preliminary information and general assistance, both in person and on the phone. Communicated effectively with general public, co-workers and management, both verbally and in writing; established and maintained effective working relationships with a variety of individuals and groups. Trained students on general office procedures
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