Management experince, Customer service, MS efficient, Cash management

KATIE BROWN

**** ** **** ****** #***, Albany OR *7322

Cell: 541-***-**** - ***********@*****.***

Summary

A passionate team member who enjoys working with the public and building positive experiences. Focused with

knowledge in customer service, time management and effective planning. Skilled at handling appointments,

phone duties and company correspondence. Specialized in balancing many different tasks at once. Extensive

experience in customer service, supervising, POS systems and cash handling. Customer focused professional

desires to find employment with a fast paced and team oriented company.

Skills

Goal-oriented Exceptional communication skills

Positive and upbeat Relationship and team building

Strong interpersonal skills MS Windows efficient

Multitasking and prioritization ability Proficient in cash management

Experience

Medical Receptionist

January 2018 to May 2018

Corvallis Pain Management Corvallis, OR

Entered patient information including insurance, demographic and health history into the system to ensure

that all records were up-to-date

Took messages from patients and relayed them to the appropriate staff.

Processed patient payments and scanned identification and insurance cards.

Set up appointments for physician visits and procedures using calendar software.

Observed strict HIPAA guidelines at all times according to company policy.

Communicated with all partners throughout the practice including physicians, nursing staff, technicians and

medical assistants.

Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.

Front End Supervisor / Backup Manager

June 2014 to January 2018

Ross Dress for Less Albany, OR

Greet customers in a timely fashion while quickly determining their needs.

Recommend merchandise to customers based on their needs and preferences.

Respond to customer questions and requests in a prompt and efficient manner.

Complete all cleaning, stocking and organizing tasks in all sales areas.

Supervise associates with daily tasks.

Keep associates updated with current policies and procedures.

Train and coach new hires.

Approve returns for associates.

Cash register changes and pulls.

Education and Training

Associate of Science

Linn Benton Community College Albany, OR

(current student)

High School Diploma : 2014

Roseburg High School Roseburg, OR

References

Jared Grant - Manager at Ross Dress for Less

Cell: 541-***-**** Email: ***********@*****.***

Briana Wood - Department Supervisor at Ross Dress for Less

Cell: 503-***-**** Email: **************@*****.***

Terri LaMaina - Branch Office Coordinator at RMLS

Cell: 541-***-**** Email: *******@*****.***

Stephanie Billick - Executive Officer at DC Association of Realtors

Cell: 541-***-**** Email: ****************@****.***

Contact this candidate