Sales Customer Service

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Erin Davis

**** ***** ****** *****, ********, GA 31909 • 120 Woodbridge Place, Brooks (Atlanta) Georgia 30205

• 706-***-**** • **************@*********.***

A highly successful Senior Sales Executive with excellent credentials, experience, and people skills

Summary of Qualifications

Accomplished and respected Senior Sales Executive with over 25 years of total sales experience, utilizing Large Account sales skills and strong closing ability. A successful track record of over 15 years in the information and communication technologies industry, including high-end data, fiber and voice networks. Additional experience with voice and data hardware, managed services, disaster recovery etc. Outstanding dealmaker, with numerous sales achievement awards including multi-year Presidents Club Awards and national award for Most Consistent Sales Performer five years. Consistent performance over 150%+ of plan, while closing out several years between 300%-500% of quota. Total dedication to long-term customer satisfaction and an extensive network of contacts in Georgia and other southeastern states. Superior leadership abilities, combined with excellent analytical and planning skills. Strong project management, communication, and problem-solving skills. Outgoing, friendly team player and motivator.

Areas of Expertise

National and Wholesale Account Management • Sales and Sales Training • Hiring, Training, and Supervision • Advertising Negotiation and Purchase • Client Interviewing, Counseling, and Customer Service • Solution Counseling and Problem Resolution

Data and Voice Telecommunication Design, Configuration, Equipment, and Systems • Cellular, Internet, Residential, and Commercial Telecommunication Services • Sales and Project Management of Dark and Lit Fiber Configurations and of High-End Data and Voice Networks for Special Access • MPLS, Professional Services Cloud Computing, Disaster Recovery, Managed Solutions and Hosting Services

Professional Experience

CenturyLink, Columbus / Atlanta, Georgia

fka Qwest Communications, Columbus / Atlanta, Georgia 2009 – Present

Third largest telecommunications company in the United States.

Major Account Executive

Responsible for management of assigned Fortune 500 accounts focusing on profitability.

Manage team of technical, service and support resources to drive revenue to meet organizational goals and secure existing revenue base.

Leverage consultative expertise and resources to craft solutions to address Fortune 500 business challenges to create cost effective, flexible revenue generating

voice and data networks.

Consistently finished in top 10% of sales organization nationally. Received numerous awards and bonuses for overachievement

Sold and project managed several extensive national MPLS networks Recognized for focus on New Logo acquisition, exceptional long term account management skills and an ability to increase and grow revenue base in existing Fortune 100 accounts

Extensive knowledge in Data and Voice Telecommunication Design, Configuration, Equipment, and Systems • Cellular, Internet, Residential, and Commercial Telecommunication Services • Sales and Project Management of Dark and Lit Fiber Configurations and of High-End Data and Voice Networks for Special Access • MPLS, Professional Services Cloud Computing, Disaster Recovery, Managed Solutions and Hosting Services

Developed and still maintain strong relationships with such accounts as Bank of America, Tier Technologies, Official Payments, Pavlov, CFN, E Lead CRM, Charbroil, AFLAC, TSYS, Synovus

Time Warner Telecom, Columbus, Georgia

fka Xspedius communications and eSpire Communications,

Columbus / Atlanta, Georgia 2000 – 2009

Leading CLEC provider of data and voice services throughout U.S.

Senior Account Executive

Superior application-based sales executive with customer satisfaction orientation, hunter mentality and profitability based business acumen focused on “C” Level through local decision-makers. Manage existing accounts, seeking to expand revenue and foster multi-level relationships. Prospect for new business using such techniques as cold calling and referrals. Following sale, liaise with customer, Project Manager, and project team to ensure that required products and services are installed to client’s specifications and satisfaction.

Finished in top 10% of the sales organization 7 of 10 years. Ranked among top 10 sales achievers nationally, including 2001, 2003 & 2005, and received numerous awards for overachievement and Most Consistent Sales Performer.

Charter member of Xspedius Strategic Sales organization. Led the organization in strategic sales (most profitable and targeted product set) for 2003 and 2004.

President 2001 Sales Leader Council and Vice President 2002 Sales Leaders Council.

Developed and still maintain strong relationships with such accounts as Bank of America, DirecPath, Charbroil, AFLAC, and Coca Cola.

President 2001 Sales Leader Council and Vice President 2002 Sales Leaders Council.

Developed and still maintain strong relationships with such accounts as Bank of America, CheckCare, Charbroil, AFLAC, and Coca Cola.

Bellsouth, GA 1998 – 1999

Leading provider of data, voice, and video communications and services in southeastern U.S.

Business / Management Account Executive (Major Accounts) 1998 – 1999

Managed major accounts, working to maintain client base and generate additional revenues, and prospected for new accounts. Helped customers select products or services, negotiated prices, delivery terms, and other sales conditions, and ensured that orders were completed on time.

Promoted within months of hiring from initial position as Service / Sales Representative because of customer and sales performance.

Customer Service /Sales Representative (Residential Accounts) 1998

Handled customer service issues and questions. Successfully sold cellular services and upgraded existing residential accounts.

MIDC, Inc., Savannah, Georgia and Southeast Region 1987 – 1997

National chain of social clubs and organizations.

Regional Director / National Sales Trainer 1990 – 1997

Managed sales, training, customer service, and daily operation of 13 offices in 5 states, traveling 2 weeks out of each month. At various times, owned 100 percent of stock in Savannah center, and 50 percent in Florida, Alabama, and Tennessee offices.

Member of Board of Directors (1992 – 1997) and partner in multiple MIDC affiliates (1991 – 1997).

Rapidly promoted from District Sales and Operations Manager in charge of 2 centers (1988 – 1990) and Counselor and Sales (1987 – 1988).

Specialized Courses, Training and Education

CenturyLink:

Miller Heiman Conceptual Selling

Miller Heiman Strategic Selling

e.spire Communications, Inc.:

Huthwaite Spin Selling

e.spire Voice and Data Training

Bellsouth:

MK061 / Voice Telecommunication Course, MK062 / Dataleap 1 and MK064 / Dataleap 2 (Data Telecom Courses), MK062B / Sales Training Course

Courses in Sales and System Design, Telephone Sales, Customer Service, Sales Versatility, and Microsoft Office (Word, Excel, PowerPoint, and Access)

MIDC, Inc.:

Sales Training, Advanced Sales Training, Management / Sales Training

Business Management Seminar, University of South Alabama, Mobile, AL

Georgia Boards and Organizations

Heavily involved in volunteer organizations, with seats on following county and state boards:

Board Member, Chatham County Fetal and Infant Mortality Review Board

Board Member, Chatham County Healthy Start

Member, Chatham County SIDS Support Group

Member, Georgia SIDS Support Group

Responsible for development of public relations, including areas related to charitable events and / or affiliations. Also assist in training of police officers on SIDS education and sensitivity training.

Other Achievements

Experience acting in promotional commercials for charitable events and public service announcements.

References available upon request

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