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Customer Service Manager

Location:
Troy, North Carolina, 27371, United States
Salary:
$85k/yr
Posted:
May 18, 2018

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Resume:

ALAN JAMES ZICCARELLI, CPIM, CSCP

*** ****** ***** ****

TROY, NC 27371

910-***-****

910-***-****

ac5iih@r.postjobfree.com

OBJECTIVE: Resource management position in a global enterprise CAREER RELATED AND WORK EXPERIENCE:

11/00 – 4/18 MFI PRODUCTS, INC.

Automotive Supply Chain Manager

Provide leadership in materials management in an import/export multi-plant environment. Accomplishments include:

Global sourcing of suppliers and components for production and preproduction. This includes identification of material specs, plant audit and price negotiations

Detailed review and ordering of 500 raw materials and purchased components

Detailed planning of 200+ sku’s at two separate assembly plant

Developed Annual Sales Forecast, used to generate $30MM budget

Coordinate weekly north and south bound container movement

Determine credit worthiness of 30+ customers

Relocate Customer Service staff to and from the Dominican Republic

Training of Customer Service Reps, Planners, and Engineers

Directing efforts to fully automate EDI function

Assisted in ISO/QS/TS Certification status

System integrity maintenance

Develop departmental performance metrics, including: 1. Improved delivery performance to 99%

2. Reduced freight costs by 25%

3. Directed physical inventories resulting in <1% material variance 2/97 – 11/00 AMERICAN FIBER AND FINISHING, INC.

Production Planning Manager

Responsibilities include supervising the following activities associated with a company relocation and startup. Accomplishments include:

Established spreadsheet-based production plans to manage inventory levels, customer service, machine capacity, and vendor scheduling

Detailed machine scheduling of three separate departments

Reduction of overall company inventory valuation by 38%

Directed efforts improving accuracy of bills of materials

Directed a cross-functional team which reduced late orders by over 400%

Development of shipping and customer service procedures leading to a 50% reduction in shipping errors

Initiated program resulting in 70% consumption of obsolete material ALAN JAMES ZICCARELLI, CPIM, CSCP

Resume

Page Two

6/91 – 2/97 COLLINS AND AIKMAN’S AUTOMOTIVE DIVISION Production Planning Manager

Accomplishments include:

Coordination of production plans to manage inventory, customer service, machine capacity, and vendor scheduling within ERP environment

Improvement of delivery performance to 98%

Reduction in inventory by 40% and days turns by 50%

Reduction of excess transportation cost by 50%

Reduction of management team by 50%

Design and implementation of a daily pull/scheduling system which improved customer service and reduced inventory

Led a cross-functional team to improve inventory accuracy from 80% to 97% 4/89 – 5/91 Assistant Production Planning Manager (Collins & Aikman) 3/88 – 3/89 Greige Planning Manager (Collins & Aikman) 7/85 – 3/88 MONTGOMERY CO. INDUSTRIAL DEVELOPMENT OFFICE Director

8/84 – 6/85 THE OHIO STATE UNIVERSITY’S DEPARTMENT OF CITY AND REGIONAL PLANNING

Graduate Assistant

EDUCATION:

THE OHIO STATE UNIVERSITY (1983 – 1985)

Masters of City and Regional Planning 3.89 GPA

EAST CAROLINA UNIVERSITY (1979 – 1983)

Bachelor of Science in Urban and Regional Planning 3.88 GPA CSCP certified by the American Production and Inventory Control Society CPIM certified by the American Production and Inventory Control Society TS16949, QS9000, ISO9000 Training seminars

Kaizen / Lean Training, Toyota Motor Sales

Zenger-Miller Frontline Leadership Program

PUBLICATIONS:

A REVIEW OF FINANCING PROGRAMS FOR ECONOMIC DEVELOPMENT: COMPARISON OF OHIO AND SELECT OTHER STATES. A report to the Ohio Labor Management Committee, March, 1985.



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