Customer Service Manager
Resume:
ALAN JAMES ZICCARELLI, CPIM, CSCP
TROY, NC 27371
*******@*****.***
OBJECTIVE: Resource management position in a global enterprise CAREER RELATED AND WORK EXPERIENCE:
11/00 – 4/18 MFI PRODUCTS, INC.
Automotive Supply Chain Manager
Provide leadership in materials management in an import/export multi-plant environment. Accomplishments include:
Global sourcing of suppliers and components for production and preproduction. This includes identification of material specs, plant audit and price negotiations
Detailed review and ordering of 500 raw materials and purchased components
Detailed planning of 200+ sku’s at two separate assembly plant
Developed Annual Sales Forecast, used to generate $30MM budget
Coordinate weekly north and south bound container movement
Determine credit worthiness of 30+ customers
Relocate Customer Service staff to and from the Dominican Republic
Training of Customer Service Reps, Planners, and Engineers
Directing efforts to fully automate EDI function
Assisted in ISO/QS/TS Certification status
System integrity maintenance
Develop departmental performance metrics, including: 1. Improved delivery performance to 99%
2. Reduced freight costs by 25%
3. Directed physical inventories resulting in <1% material variance 2/97 – 11/00 AMERICAN FIBER AND FINISHING, INC.
Production Planning Manager
Responsibilities include supervising the following activities associated with a company relocation and startup. Accomplishments include:
Established spreadsheet-based production plans to manage inventory levels, customer service, machine capacity, and vendor scheduling
Detailed machine scheduling of three separate departments
Reduction of overall company inventory valuation by 38%
Directed efforts improving accuracy of bills of materials
Directed a cross-functional team which reduced late orders by over 400%
Development of shipping and customer service procedures leading to a 50% reduction in shipping errors
Initiated program resulting in 70% consumption of obsolete material ALAN JAMES ZICCARELLI, CPIM, CSCP
Resume
Page Two
6/91 – 2/97 COLLINS AND AIKMAN’S AUTOMOTIVE DIVISION Production Planning Manager
Accomplishments include:
Coordination of production plans to manage inventory, customer service, machine capacity, and vendor scheduling within ERP environment
Improvement of delivery performance to 98%
Reduction in inventory by 40% and days turns by 50%
Reduction of excess transportation cost by 50%
Reduction of management team by 50%
Design and implementation of a daily pull/scheduling system which improved customer service and reduced inventory
Led a cross-functional team to improve inventory accuracy from 80% to 97% 4/89 – 5/91 Assistant Production Planning Manager (Collins & Aikman) 3/88 – 3/89 Greige Planning Manager (Collins & Aikman) 7/85 – 3/88 MONTGOMERY CO. INDUSTRIAL DEVELOPMENT OFFICE Director
8/84 – 6/85 THE OHIO STATE UNIVERSITY’S DEPARTMENT OF CITY AND REGIONAL PLANNING
Graduate Assistant
EDUCATION:
THE OHIO STATE UNIVERSITY (1983 – 1985)
Masters of City and Regional Planning 3.89 GPA
EAST CAROLINA UNIVERSITY (1979 – 1983)
Bachelor of Science in Urban and Regional Planning 3.88 GPA CSCP certified by the American Production and Inventory Control Society CPIM certified by the American Production and Inventory Control Society TS16949, QS9000, ISO9000 Training seminars
Kaizen / Lean Training, Toyota Motor Sales
Zenger-Miller Frontline Leadership Program
PUBLICATIONS:
A REVIEW OF FINANCING PROGRAMS FOR ECONOMIC DEVELOPMENT: COMPARISON OF OHIO AND SELECT OTHER STATES. A report to the Ohio Labor Management Committee, March, 1985.
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