Active Directory Technical Support

Jayant Vishwakarma Address- Hno-*** First Floor B Block

E mail : **********@*****.*** Vaikunth Apartment, Surrendra Palace,

Mob : 989-***-****/ 975-***-**** Hoshangabad Road Bhopal MP-462026

Objective

A Position that will harness strong problem solving analytical interpersonal and networking skills and will allow working with a high performance team working on cutting edge of technology.

PROFILE SUMMARY

A veteran professional with over 6 years of experience in:

Troubleshooting and solving networking issues - TCP/IP, Layer 2/3 network devices, Configuring VLANs, Configuration & Managing router switches & firewalls, Infrastructure Management, IT Operations, Customer Support, Incident Management, Active Directory Administration (2003/2008), Windows Server Administration (2003/2008/2012R2),

Insightful experience in technical activities including scoping, planning, finalization of technical / functional specifications, resource administration and quality management

Deft in customer interaction & quality assurance

Working Experience

Total Working Experience- 6 Years

Currently working as Associate Manager Technical for field resource and Helpdesk Team with HCL Technology Bhopal, Since Dec 2013 to till date.

1: CCTNS (MP Police Project)

Team Size: 50

My Role: Network Security & Windows Server Administrator as well as technical Team Lead

Organization – HCL Technology

Tool/SW Used –Putty, Secure CRT, Ping Flow, Net Cool, TNM, TRAMS, Sonic firewall, Hyper-V, VMware

Responsibilities:

Managing network and server systems of MPCCTNS project at State Data Centre Bhopal.

Configuration and troubleshooting in router and switches.

Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices.

Operating System experience in Win-98, XP, Vista, Win 7/8/10, Server 2003, 2008, 2012, 2013, Linux.

Installation, Configuration and Troubleshooting in Virtual Server (VMware, Hyper-V, HP-ILO )

Installation, Configuration and Troubleshooting In Server 2008 & 2012

Configuring & administering Active Directory Services, DNS & DHCP

Providing technical support to all HCL engineers through Team Viewer, Remote Desktop, Ammy Admin or providing telephonic support coordination with them and planning their movement.

Installation & administration of all the Windows operating systems.

Installation, administration & Troubleshooting of Server’s & PC’s hardware & software.

Implementing System Security, Managing Users, Groups and Domains.

Configuring & managing mail clients in Lotus notes and MS Outlook.

Reporting & documentation skills.

Leading Helpdesk team and providing them technical support.

2: EFL (Eureka Forbes Limited)

Team Size: 15

My Role: Network and System Administrator

Organization – HCL Comnet Ltd.

Tool/SW Used –Putty, Secure CRT, Ping Flow, Net Cool, TNM, TRAMS

Responsibilities:

Providing IT network and system support too many branches in MP, CG, Maharashtra and UP.

Worked for Eurekaforbes Ltd. As a regional Engineer on behalf of HCL Comnet Ltd.

Providing IT network and system support to around 200 users and over 20 Remote location users.

Configuring & managing Mail clients in MS Outlook

Providing technical support to all HCL engineers in MP, CG, and Maharashtra location through net meeting, Ultra VNC or providing them telephonic support.

Ensuring Symantec Antivirus clients updation through Antivirus patch server

Coordinating with EFL IT servicedesk & respective teams for Network, leased lines, application or password reset issues.

Maintaining the IT asset database of branch & remote locations.

Coordinating with the respective vendors regarding AMC calls for all over MP location & resolution of calls with in SLA period.

3: ITC Ltd:

My Role: Network and System Administrator

Organization – Wipro infotech & CMC Ltd

Tool/SW Used – Putty, Secure CRT, Ping Flow, Net Cool, TNM, TRAMS

Database –

Responsibilities:

Providing IT Network and System support to around 150 users & managing entire network and Windows servers.

Configuring & managing DHCP & users on Active directory.

Configuring scheduled backups in ntbackup tool & handling day- to-day backup activities.

Configuring & managing Mail clients in Lotus Notes 6.5

Providing technical support to all ITC engineers in MP location through net meeting or providing telephonic support.

Coordinating with the respective vendors regarding AMC calls for all over MP location & resolution of calls with in SLA period.

Maintaining the IT asset database of branch & remote locations & preparing MIS monthly reports.

Ensuring Symantec antivirus clients updation through Antivirus patch server & sending weekly Symantec reports.

Ensuring the Unicenter patch management software is running in all clients.

Manual updating of Windows 2000/2003 server patches in branch & remote locations

Setup & activities related to Video Conferencing with other branches of ITC ABD.

Coordinating with ITC servicedesk & respective teams for network, leased lines, application or password reset issues.

Responsible for Internal or external IT audit.

Professional Qualification

Bachelor of Computer Application with 68.89% from Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidyalaya Bhopal in 2011

Technical certification

B.C.A. (Bachelor of Computer Application) from Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidyalaya Bhopal.

MCP (Microsoft Certified Professional) Microsoft Certification ID: 7330144

MCSE (Microsoft Certified Solution Expert) Microsoft Certification ID - 7330144

CCNA from N. A. M. E. Academy Bhopal

NCHNP (N.A.M.E certified Hardware and Network Professional)

Skill Sets

Cisco routers and Switches administration and troubleshooting.

Monitoring and troubleshooting of network issues including router, switches and VPN

Securing VLAN’s, switch aces, IDS, IPS, CISO ASA firewalls.

Installation, Configuration and Troubleshooting in Server 2000, 2003, 2008.

Configuring & administering Active Directory Domain Services, DNS & DHCP.

Installation & administration of all the Windows operating systems.

Installation, administration & Troubleshooting of Server’s & PC’s hardware & software.

Configuring Domains Controllers.

Implementing System Security, Managing Users, Groups and Domains.

Loading & Configuring BackOffice Products.

Configuring & managing mail clients in Lotus notes and MS Outlook.

Scheduling Backups on windows backup tool.

Reporting & documentation skills.

Personal Details

Father’s Name : J. S. Vishwakarma

Date of Birth : 13/07/1987

Sex : Male

Marital Status : Married

Permanent address : LCH-83, Nandan Colony, City Damua District Chhindwara 480554

Languages Known : English, Hindi

Date:

Place: Bhopal

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