Project Manager Management

Dennis J. Caldon

Highland Park, New Jersey ****4 ● 732-***-**** ● *******@*****.*** ● LinkedIn: Dennis Caldon

Senior Technical Project Manager

Strategic Planning & Execution ● Software Development Life Cycle (SDLC) ● Cross-Functional Team Leadership

Agile /Waterfall Methodologies ● Cloud Computing ● SaaS ● Network Design ● Continuous Process Improvement

Accomplished, top-performing project management professional, offering more than 20 years of first-rate skills in IT management, project management, and corporate client consulting. Proven track record of success in directing full life-cycles of large-scale, multi-site technology and business management projects within the IT services, telecommunications, computer software, and communications networking verticals. Applying a broad knowledge of technical concepts and, industry trends. Leverages, effective leadership background as well as skills in, strategic planning, technology, and project management to fulfill complex mission-critical business objectives on time and within budget.

Exceptional technical and business acumen tuned for interacting effectively with global, cross-functional teams of subject matter experts, senior managers, and key stakeholders to identify and drive large-scale projects from concept to launch. Ability to conceptualize, launch and deliver multiple IT projects on time and within budget.

Skilled at identifying and evaluating new technological developments and gauging appropriateness and cost effectiveness within Fortune 500 business environments. Managing divisional operations, information services, strategic planning, marketing, regulatory compliance, contract negotiation, safety procedures, and human resource needs.

Leveraging proven executive experience in corporate IT re-engineering, corporate financial functions, and delivering consulting solutions for multibillion-dollar mergers and acquisitions. Adept at conceptualizing ideas, seizing opportunities, constructing solutions, and directing highly successful technical development initiatives.

CORE COMPETENCIES

Managing Global Multi-Site Projects ● IT & Business Management ● Enterprise Architecture ● Client Needs Fulfillment

Agile Software Development ● Productivity & Performance Improvement ● Enterprise Resource Planning

New & Emerging Technologies ● Disaster Recovery ● Cisco Technologies ● Risk Management & Analysis

PROFESSIONAL EXPERIENCE

AVTECH INSTITUTE OF TECHNOLOGY, South Plainfield NJ Student 2017–2018

Attending Project Management and Lean Six Sigma classes. Working towards my PMP certification.

Received certification for Agile Project Management (PMI-ACP # 2150477)

AT&T, Middletown, NJ, System Engineer/Project Manager 2009–2016

Played an instrumental role in managing and supporting the program for new and legacy AT&T systems for various managed services groups (Cloud Services, Billing, Enterprise Hosting, and Voice Services) within AT&T. Delivered full life-cycle project management for various initiatives within managed services. Became subject matter expert and supported internal clients in identifying business problems and provided solutions that achieve business objectives.

Managed the program of $1M budget and 10 resources, maintaining schedule and delivering on time and on budget.

Analyze business requirements and processes for global Fortune 500 client through document analysis, interviews, work sessions, and workflow analysis. Provided detailed time and cost estimates for all projects.

Charged with translating stakeholder requirements over multiple tangible deliverables such as functional specifications, user cases, user’s stories, workflow/process diagrams, data flow/data model diagrams.

Authored system requirements, high-level design documents, and system-to-system interface requirements as needed.

Conducted technical reviews with the development/testing teams and the clients.

Liaised between business and technical personnel to ensure a mutual understanding of processes and applications.

Performed Gap Analysis between business requirements and functional specifications when needed.

Developed and established business architecture using requirements such as scope, process, alternatives, and risks.

COMMON GROUND CONSULTING SERVICES, LTD., New Brunswick, NJ, Project Manager 2001–2009

Drove design, development, and delivery of effective business planning strategies for clients across a broad range of industries. Planned the deployment of technical equipment for both back office and the desktop from a practical and business perspective. Managed all aspects of full project management and development lifecycles.

Dennis J. Caldon Page 2/2

Highland Park, New Jersey 08904 ● 732-***-**** ● *******@*****.*** ● LinkedIn: Dennis Caldon

Continued…

Provided architecture development detailing technical requirements, identification of potential technologies and products that meet the desired reliability, scalability, and performance needs of Network Service customers. Led and executed a streamlined selection process (RFI/RFP) for identifying the most suitable vendors.

Accountable for assuring Service Level Agreements (SLAs) for clients working directly with multiple vendors.

Developed workflow rules for client business units using customer relationship management (CRM) tools.

As a subcontractor, wrote and managed the development of the HIPAA (Health Insurance Portability and Accountability Act), Standard Operation Procedures (SOPs) for the deployment, and leveraged Video Conferencing for the New York City Health and Hospital Corporation. Oversaw the deployment of the Video Conference and Telecommunication equipment for the entire corporation.

Managed and developed the RFIs and RFPs, for a telecommunications provider, to procure equipment and system components required for architecture; efforts included the management of vendor activities to convey requirements, negotiate costs, set feature/functionality release content and schedule, and set business terms and conditions.

REALTECH SYSTEMS CORPORATION, New York, NY, Global Project Manager & Managing Consultant 1998–2001

Provided strategic IT leadership, technical consulting, and business expertise to clientele to improve enterprise bottom line through better management of their Information Technology projects. Acted as lead consultant on large and complex client engagements to quantify client business requirements, develop comprehensive business and technical solutions, maintain interactive client communications, manage client expectations, and identify follow-up on engagement opportunities.

Worked as a Global Project Manager; provided strategic and tactical planning support to a multibillion-dollar Wall Street-based financial institution transitioning their entire global trading floor’s network elements to Y2K compliance. Managed the upgrade of all Y2K compliant routers, network hubs and switches. Ensured all necessary Y2K documentation for the Global Corporate Y2K Committee and Federal Government was created in capacity.

Performed advisory role to a diverse clientele in the areas of corporate IT Management (including IT financial management), negotiated and developed Service Level Agreements (SLAs) and managed the vendor relationship, and the implementation of Enterprise Resource Planning (ERP).

Applied project and process management methodologies to create a Unified Messaging System for a new Internet Service Provider. Forged strategic business relationships to reduce the cost of both the Alpha and Beta phases by 50%.

Previous Positions Held:

REALOGIC, INC. (Purchased by Computer Associates in 1998), Princeton, NJ, Senior Consultant/Project Manager

DMB&B, INC., New York, NY, Director of Information Systems

ADVISTA GROUP, INC. (Multimedia Division of DMB&B), Westport, CT, Director of Technology

DMB&B, INC., New York, NY, Director of Corporate Network Services, Director of Corporate IT

EDUCATION, TRAINING & PROFESSIONAL DEVELOPMENT

CATHEDRAL PREPARATORY SEMINARY, Elmhurst, NY (High School General Studies)

SOUTHWESTERN COLLEGE, Winfield, KN, Business Administration

NEW YORK UNIVERSITY, New York, NY, Computer Technology

AVTECH INSTITUTE OF TECHNOLOGY, South Plainfield, NJ, Project Management, Agile & Lean Six Sigma

Certifications: PMI-ACP (PMI Number: 2150477), Lean Six Sigma Green Belt Certification (AVTECH)

Technical Summary:

Hardware Platforms: Cisco Routers, Hubs & Switches, Multimedia, Internet Firewall Technology, VPN Technology.

Operating Systems: Intel-based Standalone/LAN/WAN – DOS, MS Windows 10, 8.1 & 7, Windows Exchange Server.

Integrated Applications: Rally (CA agile Central), Microsoft Office 2016/365, Microsoft Visio, Microsoft Project, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, SharePoint, PeopleSoft HRMS & Workforce Analytics, PeopleSoft Financial Management, PeopleSoft Customer Relationship Management (CRM), Microsoft CRM, HP-QC.

Database, Relational Database & Transactional Software: DB2 &, Microsoft SQL Server, Oracle

PROFESSIONAL AFFILIATIONS/MEMBERSHIPS

PROJECT MANAGEMENT INSTITUTE (PMI)

WALL STREET TELECOMMUNICATIONS ASSOCIATION (WSTA)

SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM)

PROFESSIONAL SERVICE GROUP OF CENTER NEW JERSEY (PSGCNJ)

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