Software Technical Support

Roland Lucio

**** ******* ******* **., ****, Texas, 77450 * 281-***-**** * ***********@***.***

W O R K E X P E R I E N C E

CY-SPRINGS HIGH SCHOOL, CFISD – HOUSTON, TX

Technology Service Technician, Aug 2017 - Present

Provide technical support of hardware to include troubleshooting hardware problems; identify hardware for repair; install cards; and set switches or jumpers on hardware to make the hardware compatible with software installation requirements. Provide technical support (not to be confused with training or tutorials) of software at assigned campuses to include troubleshooting software problems; identify software installation problems; install software fixes; and assist with software "pushes" across the network.

Assist the Technology Services department in performing hardware and software inventories. Provide for initial setup and movement of hardware. Coordinate with Department Chairpersons for ordering supplies for campuses.. Perform other duties as assigned.

WOOD GROUP MUSTANG - Houston, TX

Records Management/Document Control Technician, Mar 2013 - Oct 2016 Implement and maintain file plan structures for electronic records and monitor system to ensure proper function. Migrate and manage electronic records into the system and evaluate data to apply appropriate records authority/retention. Conduct training sessions and provide top level support to all end users across multiple office locations. Responsible for data processing of sensitive and confidential project information. Prepare reports or correspondence concerning project specifications, activities, or status. KLOTZ ASSOCIATES INC. - HOUSTON, TX

IT Desktop Technician, May 2004 - Mar 2013

Oversee daily performance of computer systems.

Answer user inquiries regarding computer software/hardware operations. Observe system functioning to verify correct operations and detect errors. Set-up equipment, ensuring proper installation of cables, operating systems, & software. Install/perform minor repairs to hardware, software, or peripheral equipment, following installation specs. Maintain records of daily data communication transactions, problems and actions taken, or install activities. Prepare evaluations of software/hardware, and recommend improvements/upgrades. Oversee maintenance and repair of machinery, equipment, and electrical/mechanical systems. Operate/maintain office machines, such as copiers and scanners, fax machines, voice mail systems, and PCs. Administrative Office Clerk, Nov 2001 - May 2004

Direct and coordinate the supportive services department for the organization. Acquire, distribute, and maintain inventory of office supplies, materials, and services. Answer telephones, transfer calls, and take messages for 10-line phone system for 50+ employees. Maintain and update filing, inventory, mailing, and database systems. Communicate with customers, employees, and others to provide administration information. S K I L L S E D U C A T I O N

CompTIA A+ Certified Lone Star College, Houston, TX Bilingual: Spanish Art Institute of Houston (AIH), Houston, TX High School for Law Enforcement & Criminal Justice (HSLECJ) Houston, TX

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