Service Manager

Location:

San Ramon, CA

Salary:

140000

Posted:

May 18, 2018

Contact this candidate

Resume:

KEVIN ANDREWS

925-***-**** *********@***********.*** https://www.linkedin.com/in/ktandrews-it

**** ****** ****** ******, ** 94568

History of experience as an IT professional, including designing, working on and managing both small and large networks in a variety of industries and environments.

Record of success moving organizations into Cloud and Hybrid solutions

Demonstrated success in recruiting and maturing great teams which are empowered to meet and overcome challenges

Winning record of crafting efficient and cost effective solutions

Ability to match business strategy to the correct solutions.

Technical manager with the ability to roll my sleeves up and get things done.

Proven leadership in managing numerous projects both large and small.

Ability to communicate complex concepts in layman’s terms

EXPERIENCE

Vice President of Information Technology 2011 – 2018

Anka Behavioral Health, Inc. Concord, CA

Anka Behavioral Health, Inc. is a premiere supplier of Mental Health Services in the State of California. It manages over 75 programs in 60 facilities and cares for over 15,000 clients a year.

Responsible for all aspects of the IT systems for a 60 facility/1,100 user HIPAA regulated network. Act as a trusted advisor for senior leadership team in setting IT strategy. Managed a team that is responsible for network design, implementation, purchasing, client desktop support, and network security.

Key Contributions

Developed and maintained a 5-year strategic plan for the organization

Designed and developed a foundation architecture to meet Anka’s demanding growth model

Partnered with Department Heads, C-team and Board of Directors on a continuous basis

Developed and managed IT systems through the rigorous CARF certification

Developed an enhanced budgetary and expense model that allowing Anka to recapture a larger portion of IT expense from our payors (about $500,000 a year.) while dramatically lowering expenses

Created long-lasting, values-based relationships with external vendors and contractors, saving several hundred thousand dollars over 5 years and maximizing service and support

Recruited and trained a small but effective staff who dedicate themselves daily to providing excellent customer service

Instrumental in the selection and project management of Anka’s Electronic Health Records system

Development and implementation of IT Policies and Procedures for Anka

Secured network systems and communications. Instrumental in the creation of all data security notifications and the creation of a security culture at Anka

Centralized and virtualized over 40 servers using VMware solutions.

Renovated entire network and telephony infrastructure while saving $30,000 a month

Replaced the existing unmanaged DSL/Cable-based network with MPLS moving towards SDWAN

Moved hardware and software acquisition from CapEx to OpEx allowing for better cash flow and more consistent updates/upgrades

Implemented KACE for asset management, imaging, patch management, service requests and knowledge base. Extended the service request process to all the major service departments at Anka

Moved Anka from a Premise SharePoint/Exchange system to Office 365

Implementation of Skype for business as a foundation for all Teleconferencing and Telemedicine

Owner / CEO 1996 – 2011

Andrews Technologies, Inc. Dublin, CA

For almost 16 years, Andrews Technologies provided smart and affordable technical services to businesses in the Bay Area

As the owner and CEO of Andrews Technologies, I was responsible for all aspects of running a small multi-state managed service organization. Andrews Technologies provided service for over 200 organizations including AT&T, Lucent Technologies and IBM.

Key Contributions

Provided quality support to several thousand users including doing technical work myself

Managed a diverse staff of IT professionals from technical support staff to system engineers and developers

Mentored staff through continuing education including Microsoft and Cisco certifications

Maintained all the business functions of the organization with 15 staff doing business in 5 states

Helped clients create custom IT strategic business plans

Provided clients with IT Policy and Procedure guidelines where applicable

Provided superior service to individuals and businesses who may otherwise not have had access to skilled IT professionals

Proudly maintained a majority of its clientele throughout the duration of its existence.

Successfully communicated technical information to non-technical clients

EDUCATION AND TECHNICAL SKILLS

Bachelor of Science in Business Administration

CALIFORNIA STATE UNIVERSITY, SACRAMENTO

Technical Skills

Microsoft

MS Server (All versions)

MS Desktop OS (All versions)

MS Office (All versions)

Office 365 use and administration

SharePoint use and administration

MS Exchange (all Versions)

MS Dynamics CRM

Software

Ultipro /ADP Paycom (ERM)

Sophos Cloud Systems

KACE (Asset Management)

Bomgar (Remote Admin

Netsmart MyEvolv (EHR)

Credible (EHR)

VMWare

MDM Systems

Network

Solarwinds

Sonicwall

Cisco

Structured cabling

infrastructure design

network security

Wi-fi

Telecom

Premise

Hosted

Polycom

Logitech

Video-teleconferencing

Telehealth systems

Community Involvement

Past President of Amador Valley Networking group. Captain of company team participating in the American Diabetes Association bicycling event Tour de Cure in Napa. Christ Community Church

REFERENCES

Dr. Naja Boyd

Chief Operating Officer

Anka Behavioral Health, Inc.

925-***-****

*****@*******.***

Mr. Brad Tucker

Owner

Qcentus Communications

925-***-****

****@*******.***

Mr. Bret England