Service Manager
Resume:
KEVIN ANDREWS
925-***-**** ac5ig1@r.postjobfree.com https://www.linkedin.com/in/ktandrews-it
**** ****** ****** ******, ** 94568
History of experience as an IT professional, including designing, working on and managing both small and large networks in a variety of industries and environments.
Record of success moving organizations into Cloud and Hybrid solutions
Demonstrated success in recruiting and maturing great teams which are empowered to meet and overcome challenges
Winning record of crafting efficient and cost effective solutions
Ability to match business strategy to the correct solutions.
Technical manager with the ability to roll my sleeves up and get things done.
Proven leadership in managing numerous projects both large and small.
Ability to communicate complex concepts in layman’s terms
EXPERIENCE
Vice President of Information Technology 2011 – 2018
Anka Behavioral Health, Inc. Concord, CA
Anka Behavioral Health, Inc. is a premiere supplier of Mental Health Services in the State of California. It manages over 75 programs in 60 facilities and cares for over 15,000 clients a year.
Responsible for all aspects of the IT systems for a 60 facility/1,100 user HIPAA regulated network. Act as a trusted advisor for senior leadership team in setting IT strategy. Managed a team that is responsible for network design, implementation, purchasing, client desktop support, and network security.
Key Contributions
Developed and maintained a 5-year strategic plan for the organization
Designed and developed a foundation architecture to meet Anka’s demanding growth model
Partnered with Department Heads, C-team and Board of Directors on a continuous basis
Developed and managed IT systems through the rigorous CARF certification
Developed an enhanced budgetary and expense model that allowing Anka to recapture a larger portion of IT expense from our payors (about $500,000 a year.) while dramatically lowering expenses
Created long-lasting, values-based relationships with external vendors and contractors, saving several hundred thousand dollars over 5 years and maximizing service and support
Recruited and trained a small but effective staff who dedicate themselves daily to providing excellent customer service
Instrumental in the selection and project management of Anka’s Electronic Health Records system
Development and implementation of IT Policies and Procedures for Anka
Secured network systems and communications. Instrumental in the creation of all data security notifications and the creation of a security culture at Anka
Centralized and virtualized over 40 servers using VMware solutions.
Renovated entire network and telephony infrastructure while saving $30,000 a month
Replaced the existing unmanaged DSL/Cable-based network with MPLS moving towards SDWAN
Moved hardware and software acquisition from CapEx to OpEx allowing for better cash flow and more consistent updates/upgrades
Implemented KACE for asset management, imaging, patch management, service requests and knowledge base. Extended the service request process to all the major service departments at Anka
Moved Anka from a Premise SharePoint/Exchange system to Office 365
Implementation of Skype for business as a foundation for all Teleconferencing and Telemedicine
Owner / CEO 1996 – 2011
Andrews Technologies, Inc. Dublin, CA
For almost 16 years, Andrews Technologies provided smart and affordable technical services to businesses in the Bay Area
As the owner and CEO of Andrews Technologies, I was responsible for all aspects of running a small multi-state managed service organization. Andrews Technologies provided service for over 200 organizations including AT&T, Lucent Technologies and IBM.
Key Contributions
Provided quality support to several thousand users including doing technical work myself
Managed a diverse staff of IT professionals from technical support staff to system engineers and developers
Mentored staff through continuing education including Microsoft and Cisco certifications
Maintained all the business functions of the organization with 15 staff doing business in 5 states
Helped clients create custom IT strategic business plans
Provided clients with IT Policy and Procedure guidelines where applicable
Provided superior service to individuals and businesses who may otherwise not have had access to skilled IT professionals
Proudly maintained a majority of its clientele throughout the duration of its existence.
Successfully communicated technical information to non-technical clients
EDUCATION AND TECHNICAL SKILLS
Bachelor of Science in Business Administration
CALIFORNIA STATE UNIVERSITY, SACRAMENTO
Technical Skills
Microsoft
MS Server (All versions)
MS Desktop OS (All versions)
MS Office (All versions)
Office 365 use and administration
SharePoint use and administration
MS Exchange (all Versions)
MS Dynamics CRM
Software
Ultipro /ADP Paycom (ERM)
Sophos Cloud Systems
KACE (Asset Management)
Bomgar (Remote Admin
Netsmart MyEvolv (EHR)
Credible (EHR)
VMWare
MDM Systems
Network
Solarwinds
Sonicwall
Cisco
Structured cabling
infrastructure design
network security
Wi-fi
Telecom
Premise
Hosted
Polycom
Logitech
Video-teleconferencing
Telehealth systems
Community Involvement
Past President of Amador Valley Networking group. Captain of company team participating in the American Diabetes Association bicycling event Tour de Cure in Napa. Christ Community Church
REFERENCES
Dr. Naja Boyd
Chief Operating Officer
Anka Behavioral Health, Inc.
ac5ig1@r.postjobfree.com
Mr. Brad Tucker
Owner
Qcentus Communications
ac5ig1@r.postjobfree.com
Mr. Bret England
CEO
Calltower Communications
ac5ig1@r.postjobfree.com
Mr. John Reavis
International Sales Account Executive
Dell
ac5ig1@r.postjobfree.com
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