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Customer Service Manager

Stone Mountain, Georgia, United States
May 18, 2018

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Presentation of Qualifications


Jamarquis Hughes


Motivated and enthusiastic, I effectively create relationships. An innovator and a leader, I am sensitive and responsive to the cultural differences in my surroundings. An effective communicator, I have interpersonal skills that allow me to effectively communicate.

Excellent references will be provided upon request.

Waters Run

Decatur, GA 30035

Phone: 678-***-****


Waters Run, Decatur, GA 30035 C. 678-***-****


Motivated, ambitious student attending Alabama A & M University pursing a bachelor’s degree in Business Management & Administration. Friendly, outgoing and energetic team player with hard working and driven nature. I am keen to develop new skills to complement my studies and to progress in business management.


Team Work

Multi-tasking Strength

Customer Service

Interpersonal Skills

Communication Skills


High Energy

Quick to Comprehend



Bachelor of Science, Business Management & Administration

Alabama A & M University, Huntsville, Alabama (May 2020)

High School Diploma

Martin Luther King Jr. High School, Lithonia, Georgia (May 2014)

Volunteer History

Volunteer, June 2010 - Current

Salvation Army- Atlanta, Georgia

Serve meals at the homeless shelter. Participate in annual car wash and veteran picnic fundraiser. Participate in holiday food drives to stock the food pantry. Assist in restocking of the food pantry. Tutor children living in shelter.

Volunteer, November 2013-2015

Hosea Feed the Hungry- Atlanta, Georgia

Server at the Annual Thanksgiving Dinner.


Future Business Leaders of America (FBLA) President- 2012-2014

Varsity Football, Basketball & Football - 2011-2014

Junior Varsity Football, Basketball & Football - 2010

Jamarquis Hughes

Waters Run

Decatur, GA 30035

Phone: 678-***-****

Professional Experience


Book Store Assistant (40hrs/week) (August 2017- Current)

Provides excellent customer service for all customer needs and purchases.

Responsible for ordering textbooks

Maintains current information on publisher/wholesaler address and policies

Assist in the placement of special orders for textbooks

Assist in processing of online orders and education center textbook deliveries & returns.

Assist with textbook inventories and data input of textbook inventories

Checks incoming shipments against orders and invoices, and resolves reconciliation problems.


Production Assistant (40hrs/week) (August 2016- May 2017)

Assisted with building props and sets

Scheduled voice actors and other talent for recording time in the studio as well as follow up time for corrections or adjustments

Tracked and maintained application submissions and log all applications

Ordered, reserved or rented equipment needed to complete a production or increase production value for a particular campaign

Arranged lunches, dinners and transportation reservations

Labeled, collected and organized wardrobes

General office administration- filed/archived documents and data entry


Entry Level Manager (20hrs/week) (April 2015-June 2016)

Learned systems on how to sale and distribute products

Took inventory and examined merchandise to identify items to be replenished or replaced

Set up booth/display area

Scheduled and set up conference call for manager

Prepared, evaluated and oversaw the budget, ensuring that it was never exceeded for a project

Designed print ads and publications

Oversaw creation and delivery of press releases, advertisements and other marketing materials


Team Member (20hrs/week) (September, 2013 –August, 2014)

Up-sold additional menu items, beverages and desserts to increase restaurant profits

Took necessary steps to meet customer needs and effectively resolve food or service issues

Took initiative to find extra tasks when scheduled duties were completed

Recorded customer orders and repeated them back in a clear, understandable manner

Correctly received orders, processed payments and responded appropriately to guest concerns

Organized and located inventory and updated store spreadsheets

Maintained a clean and safe work environment

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