Manager Case

Sylvia Madrid Cepriano

**** ***** ***** ****** ********, WA. 98466

Cell 253-***-**** Email ********.******@*****.***

OBJECTIVE

To be employed as a DSHS Social Service Specialist. I am confident that I have the knowledge and the skills to become a valued team member at your agency. I have more than 15 years of case management experience from working at the Metropolitan Development Council.

EXPERIENCE

Jan 2007 to February 22. 2018

Supervisor/Case manager for a veteran service program

Provide outreach to find our most difficult to serve veterans

Screen veterans to make certain they meet program eligibility

Obtain, maintain and secure confidential information in files

Access and licensure of Homeless Management Information System for Pierce county, Benefit Verification System for the Departement of Social and Human Services and other internal program data systems

Submit weekly, monthly,quarterly and annual reports as required

Use motivational interviewing skills to set attainable goals every 90 days towards housing stability

Identify life skills needed to assist veteran towards self sufficiency

Provide information about the veteran service program to community partners

Assist with education goals based on needs of the veteran

Advocate for clients to obtain benefits and services in appropriate counties

Played a major role in helping build the culture of our SSVF team

Act as a lead Case manager when needed

Clean and Sober Housing Program/ Case manager 2 Rotations

Served single individuals in a clean and sober housing environment

Maintained and secured files for each program participant

Enforced rules and regulations of the program to ensure that program participants would have a structured environment

Contacted community partners to come to the site and teach life skills

Monitored and tracked progress by setting goals every 90 days

Advocated for program participants to receive permanent supportive housing

Transitional Housing for Families/ Case manager- Pacific Courtyard and Parkland Manor

Served homeless families at two different sites

Collaborated with both housing authorities- THA and PCHA

Worked independently with no supervison

Advocated on behalf of participants to receive services and benefits to help towards self sufficiency

Referred families to McKinney Vento for homeless services in several school districts

Advocated for families who graduated from program to receive their Section 8 voucher

Brought in community partners to teach life skills and work shops

Created a healthy and fun environment for children living at program sites

Monitored mandatory monthly meetings on sites

Solicited donations to support program participants

Brought the Safe Streets program to both sites

EDUCATION

University of Phoenix Bacheor’s Degree May 2005-August 2007 Human Services/ Management

Crown College Associate’s Degree September 2003- December 2005

Criminal Justice

TRAININGS & CERTIFICATES

Basic First Aid- ?

Mediation/De escalation Training-. 2015

AVADE Training- MDC, 2015

Traumatic Brain Injury-CCS, 2014

WA. State Health Plan Finder Training-2012 &2014

Suicide Prevention-2013

SOAR Training for Social Security 2013

HMIS Training 2012,2013, 2014, 2015 &2016

Tax Credit Property Recertification Trianing 2009

Fair Houing Conference 2008 & 2010

Housing First Conference, San Francisco 2008 and Chicago 2013

Contact this candidate