Customer Service Manager
Resume:
Zykeria McCarthy
Macon, GA *****
******************@*****.***
Work Experience
Assistant Property Manager
Crown Bay Management Crystal Lake Apartments - Macon, GA August 2017 to Present
by posting rental payments, pay
invoices, prepare monthly billing for each apartment unit. In charge of collecting on delinquent accounts for past and present tenants. Prepare late notices and file evictions. Develops marketing strategies for leasing
apartments along with ensuring the Leasing Agents are meeting goals. Enters new lease data information, including lease terms, rent amount, etc. Monitors Lease Expiration Report and prepare Monthly Market Survey. Inspects vacant apartments for damages and cleanliness as described in Move- in/Move-out Yardi
Senior Advisor
At&t call center - Macon, GA
February 2015 to August 2017
Manage large amounts of inbound and outbound calls in a timely manner Follow communication
“scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Customer Service Representative
CSR - Macon, GA
August 2014 to January 2015
Pawn customers title for cash visit company car lot to inspect vehicles that was up or on repossession marketing
business to business make calls to past due accounts. Set up payment arrangements to collection customers i
was accountable for maximizing sales, creating a positive experience for customers. Making sure delinquency
sheet is done daily to turn in to district manager. Education
Certificate in Early Childhood
Central Georgia Technical College - Macon, GA
June 2014 to January 2015
Diploma
Central High School - Macon, GA
August 2011 to May 2014
Skills
MARKETING, COLLECTION, CUSTOMER SERVICE, RECEPTIONIST, RETAIL SALES, Call Center Management
Additional Information
SKILLS
Sales Customer Service(2 Years) ACCOUNT MANAGER(3 Years)Microsoft Office(4 Years) Yardi (1Year) Marketing(4 Years) (4 years) Tax Credit(3years)
Core Competencies
Account Management
Organizational Leadership
Sales & Business Communication
Negotiation & Representation Skills
Client Relations
Customer Service
Solution Development
Marketing Skills
Collection Skills
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