Zykeria McCarthy

Macon, GA *****

ac5if1@r.postjobfree.com

478-***-****

Work Experience

Assistant Property Manager

Crown Bay Management Crystal Lake Apartments - Macon, GA August 2017 to Present

by posting rental payments, pay

invoices, prepare monthly billing for each apartment unit. In charge of collecting on delinquent accounts for past and present tenants. Prepare late notices and file evictions. Develops marketing strategies for leasing

apartments along with ensuring the Leasing Agents are meeting goals. Enters new lease data information, including lease terms, rent amount, etc. Monitors Lease Expiration Report and prepare Monthly Market Survey. Inspects vacant apartments for damages and cleanliness as described in Move- in/Move-out Yardi

Senior Advisor

At&t call center - Macon, GA

February 2015 to August 2017

Manage large amounts of inbound and outbound calls in a timely manner Follow communication

“scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Customer Service Representative

CSR - Macon, GA

August 2014 to January 2015

Pawn customers title for cash visit company car lot to inspect vehicles that was up or on repossession marketing

business to business make calls to past due accounts. Set up payment arrangements to collection customers i

was accountable for maximizing sales, creating a positive experience for customers. Making sure delinquency

sheet is done daily to turn in to district manager. Education

Certificate in Early Childhood

Central Georgia Technical College - Macon, GA

June 2014 to January 2015

Diploma

Central High School - Macon, GA

August 2011 to May 2014

Skills

MARKETING, COLLECTION, CUSTOMER SERVICE, RECEPTIONIST, RETAIL SALES, Call Center Management

Additional Information

SKILLS

Sales Customer Service(2 Years) ACCOUNT MANAGER(3 Years)Microsoft Office(4 Years) Yardi (1Year) Marketing(4 Years) (4 years) Tax Credit(3years)

Core Competencies

Account Management

Organizational Leadership

Sales & Business Communication

Negotiation & Representation Skills

Client Relations

Customer Service

Solution Development

Marketing Skills

Collection Skills

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