DANIEL D. CLADD

*** *** ******* ******, *********, Louisiana 70506 ~ 337-***-**** ~ ac5iex@r.postjobfree.com

Profile: Retail Manager / Field Manager

Over 20 years of success leading staff and operations to multimillion dollar profit growth and customer retention.

Award winning and results driven Retail Manager and Field Manager; talent for training, developing, and leading staff for optimal product and/or service delivery. Technically proficient in MS Office Suite, at ease working with statistics, spreadsheets, and reporting on results to corporate.

Areas of Expertise

Field Management – Retail & Multi-Site Management – District Manager in Training – Business Administration

Operations Management – Sales & Marketing – Advertising & Promotions – Brand Management – Merchandising Displays

P&L Management – New Business Development – Vendor Relations – Inventory Management – Project Management

Human Resources – Policy & Procedure Enforcement – Process & Productivity Improvement – Team Leadership

Staff Training & Development – Customer Service – Client & Vendor Relations – Communications & Instructions

Time & Resource Management - Follow-Up & Problem Solving – Cost Control – Revenue Growth

Skills & Capabilities

Keen understanding of retail operations and business administration; well-versed in all sales, merchandising, customer service, personnel management, client relationship management, vendor relations, product ordering, inventory management, and finance/accounting for high volume, top revenue producing locations.

Proven leader, trainer, and mentor; highly valued for expertise in interpreting corporate vision and strategy, translating objectives into actionable plans, and providing decisive leadership to staff at all levels.

Committed to customer satisfaction and retention; establish and maintain fruitful client relationships with a history of surpassing company business and sales goals.

Hands-on manager who leads by example; received multiple sales awards and incentives for surpassing goals.

PROFESSIONAL EXPERIENCE

Footlocker, Inc. – Store Manager/Training Manager (8/1995-9/2017)

Big Box Retailer

Trained and managed Retail Sales Associates, Store Managers, and Assistant Store Managers with full P&L accountability. Provide operational oversight for a high-volume store that generates up to $18M from on-line and in-store sales. Create and apply plans and strategies to grow store sales, profitability, brand management, and customer experience. Accountable for all facets of operations to include customer service, sales/merchandising, finance and accounting, shrink/loss prevention, vendor relations, and inventory management. Accounted for incoming shipments, stocked items, arranged visually appealing merchandise displays, and maintained inventory. Administered Human Resources plans and programs for personnel management and staff recruitment, retention and development. Addressed and resolved any employee or customer issues. Recorded, analyzed, and summarized sales data; generated a variety of insightful management reports.

Worked collaboratively with other management personnel and associates for uniformity and consistency of operations and optimal brand management; consistently met or surpassed sales goals.

Conducted field visits at up to 10 other store locations weekly; consulted with staff and provided recurrent training as warranted for sustained business growth and profitability.

Recipient of multiple awards for various sales and percentage contests.

EARLY ROLE with U.S. Army Reserves, Engineer Brigade, Fort Leonard Wood, Missouri; Squad Leader and Platoon Guide.

EDUCATION

Professional Development:

Frequent Trainings in Retail Management, Personnel Management, Sales & Servicing, and Brand Management

Graduate of Academic Study

Northside High School

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