Karen J. Bandel

*** ****** ***** ** *** * Dayton, TN 37321 (

423-***-**** cell

Email ac5idz@r.postjobfree.com

Work Experience

Mapco Covenience

Customer Service Associate

*/****-**/****

Assist customer with gas and convenience purchases as well as tobacco and beer items. Responsible for cash handling and balancing as well as lottery counts. Also maintaining cleanliness and stock cooler and shelving

Buffalo Wild Wings -Hostess

May 2017 to Present

Promptly greet and comfortably seat guests. Answer all incoming telephone calls, take reservations, and to go orders if necessary. Prepare tables for large groups of reservations ahead of time. Keep front entry area stocked and cleaned. Clean restrooms. Assist servers as needed. Additional duties as assigned. Big River Grille -Hostess

January 2017 to May 2017

Promptly greet and comfortably seat guests using iPad system. Answer all incoming telephone calls, take reservations, and to go orders if necessary. Prepare tables for large groups of reservations ahead of time. Keep front entry area stocked and cleaned. Assist servers as needed. Additional duties as assigned. ADT Security Systems -Outside Sales Representative June 2016-January 2017

Called on potential new clients and provided them a professional presentation about ADT Security and created a quote for alarm and camera systems in Salesforce.com. Also responsible for appointment setting primarily done by telephone and cold calling. Maintained happy customers in current territory to ensure customers retention by making sure they had the latest and greatest in security technology. Wilkins Research -Transcription department

March 2015-June 2016

Transcribing voice of the patient recordings from surveys taken by telephone interviewers and transcribed to written word. High attention to detail required as this typed material goes directly to our client for review, little to no room for error. Required to meet daily quota.

Telephone Interviewer/Customer Service Representative February 2015-March 2015

Called our client's customers to review their satisfaction with their service with that client particularly hospitals and doctors’ offices.

Homeserve -Customer Service Representative

September 2014-December 2014

Hired as a seasonal employee for the busiest season to answer queue line of sales/billing questions. Very extensive training as there were multiple products sold in different areas. Very detailed metrics and adherence measured as well as sales tracked.

Rightway Health and Wellness -Office Administrator June 2014-August 2014 (Office closed end of Aug)

Responsible for scheduling patient appointments, Cleaning and organizing office and maintaining office supplies, Creating sales and purchase orders, billing clients for services and supplements, ordering and shipping supplements to clients, Assisting owners with needs to help them serve their clients. Responsible for bank deposits and daily trips to the post office to ship packages. Opening mail and assisting with bill paying. Supermoms -Owner/Operator

November 2011-June 2014

Supermoms was created to be a FULL service home cleaning business. We also paint, organize, and do yard work. All the help a busy mom would need. This is a very profitable part-time business designed to take over the working mother’s home duties.

Mary Kay -Beauty Consultant

February 2008-September 2012

Sales Director

January 2009-November 2011

Held individual and party setting consulting appointments with clients for skin care and beauty routines. Recruited new team members to be promoted to a sales director. As a sales director I trained, motivated, and mentored a unit of at least 30+ woman to meet their individual goals by phone and weekly unit meetings. Worked in the field to do hands on training and holding my own personal appointments as well. Responsible for a monthly newsletter and weekly email updates to the unit.

Maintained Star consultant status every quarter. ($3600 retail sales)

October 2010 earned first Mary Kay Career Car

March 2011 earned second Mary Kay Career Car

January 2011 awarded MISS GO GIVE award

Lonnie Fore -Office Manager/Bookkeeper

July 2005-September 2007

Maintained office filing. Opened all company mail. Posted all incoming invoices to QuickBooks. Processed weekly payroll. Paid all company invoices bi-monthly. Accountemps (Foster Construction) -Office Manager

June 2004-June 2005

Maintained office filing. Opened all company mail. Posted all incoming invoices to QuickBooks. Processed weekly payroll. Paid all company invoices bi-monthly. Invoiced costumers for work performed. Prepared state and federal payroll taxes, monthly reports and bank reconciliations. Also prepared quarterly and yearly taxes and W-2’s for employees.

Professional Recruiting Services -Recruiter

Feb 2003-June 2004

Answered incoming office phone calls, screened resumes from internet sources, email, and fax. Pre-screened applicant over the phone. If the candidate was appropriate for the position called them in for a face-to-face interview. Following the interview decided whether candidate would be a good fit for companies that we recruited, checked candidates references and then proceeded to submit their information to hiring employer. Communicated with companies to schedule interview, then followed-up to secure a hire from the employing company based on their decision. Updated our website with current job information as well as posting on hotjobs.com. Other duties included making sales calls to potential clients and following up with information to them in the mail or fax.

US Xpress -Recruiter

April 2002-December 2003

Answered a que-line of incoming phone calls up to 500 calls per week of interested candidates as well as made outgoing calls to applicants applying online through US Xpress or other websites. Interviewed applicants over the phone, and then proceeded to do a thorough background investigation of the applicant including running a motor vehicle report, background check, and employment history check through a company called DAC services. Responsible for making a hiring decision and offering the applicant a position or denying the application. Scheduled applicant for a three day orientation and made sure they had transportation arrangements as well as ensuring that they completed the orientation process successfully by coordinating with background and safety departments. Accomplishments included:

Maintained and exceeded monthly hiring quota every month while employed at US Xpress.

Trained all new recruiters including traveling to offsite recruiting office to train from 6/02-12/03

Assisted recruiting manager and recruiting director with additional duties as assigned

Maintained a top 3% average of recruiters earning bonuses weekly and monthly. Also received “higher hiring” award

IU Medical Group -Finance Assistant

November 2001-February 2002

Prepared and calculated all daily deposits for various company accounts. Posted general ledger journal entries to accounting system. Prepared all invoices for accounts payable processing. Logged all bank deposits for on-site and off-site locations. Created various spreadsheets in excel for accounting associates. Reconciled bank accounts at month and year end. Generally assisted all accounting staff. Human Resource Assistant

June 2001-November 2001

Answered all company telephone calls, greeted visitors, assisted applicants with applications and testing, created and maintained all current and terminated employee files, assisted with new-employee orientation, organized HR events including summer picnic, employee meeting in the fall and employee Christmas events for over 500 employees, organized United Way payroll deduction campaign. Created a follow-up assessment as well as an exit interview process to reduce turnover of two positions. Entered benefits paperwork, I-9 verification, medical information, and personal information to HR Perspective database, generally assisted other HR associates including Director of HR, recruiter, and benefits administrator. Education

Southern Adventist University- Collegedale, TN

BS Business Administration May 2001

Skills

Microsoft Word, Excel, Outlook, Power Point, Access database, Corel WordPerfect Solomon Accounting Software, QuickBooks

Salesforce

Excellent knowledge of E-mail/Internet

HR Perspective Database, Xpress Recruiter database, AS400 database, Gemdrop Database, Black baud Database Type 70 words a minute

Excellent organization and communication skills

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