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Customer Service Administrative Assistant

Phoenix, Arizona, United States
May 20, 2018

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*** *. ****** ***, ****, AZ **364 • (928) 261 - 6018 •

Summary Of Qualifications

Self-motivated and detail-oriented professional experienced in the areas of administrative assistance, non-profit organizations, and insurance support services. Demonstrated ability to interact with different levels in the organization and in public exceeding performance goals and expectations. Excellent analytical, problem solving, and negotiating skills. Committed to providing excellent customer service and making operational and procedural improvements.

Knowledge & Proficiencies

•OSHA 10 Certified

•Office Management

•Microsoft Word

•Business Development


•Financial Tracking

•People Skills

•Benefits & Compensation

•Prospecting & Cold Calling

•Charts and Reporting


•Time Management


Associates in Business Administration 1/2015

Everest University

Professional Experience


GC Services (Mercedes Benz Financial Services), El Paso, TX

Take calls to assist clients with issues concerning the credit or lease application.

Take payments for leases and purchases

Assist clients with their loans or leases coming to termination.

SALES ASSISTANT (TEMP) 9/2013 – 01/2014

Time Warner Media, Yuma, AZ

•Multi-tasked and prioritized workload based on sales team’s needs and internal deadlines.

•Worked collaboratively with the finance and billing teams to research invoice and account billing discrepancies.

•Coordinated with client solutions, production, and scheduled building departments.

•Managed orders for sales team, including orders from start to finish and troubleshoot any issues with digital orders with internal teams.

PROGRAM AIDE 6/2013 – 10/2013

Catholic Community Services, Yuma, AZ

•Interacted with children and families residing in the shelter.

•Assisted in supervising the facilities ensuring a focused and well-disciplined environment at all times.

•Developed constructing working relationships with others and maintained them over time.

•Created and produced reports as required.

•Performed other duties as assigned.


Nations Health, Yuma, AZ

•Consistently exceeded production and quality assurance expectations.

•Coordinated mailing of member materials as needed.

•Treated all customers with honesty, courtesy, dignity, and respect.

•Conducted needs assessments with prospects in order to best explain product offerings.

•Reviewed potential clients’ needs for Medicare Advantage Plans and helped them to identify which plan best fit their needs.

•Enrolled clients and made changes in their policies as needed.

CLAIMS PROCESSOR 05/2008 - 09/2010

Allstate, Yuma, AZ

•Performed new loss claim set-up and timely accurate assignment to include transfers, transcripts, and legal CD processing.

•Received, screened and routed incoming telephone calls and other electronic correspondence.

•Made and maintained a connection with the customer by understanding and meeting their needs; served the customer with empathy; and followed up to ensure that customer needs have been met.

•Completed all necessary forms, logged documents into the system, and routed them to the appropriate parties.


R.W. Nutrition, Yuma, AZ

•Coded documents according to company procedures.

•Processed paperwork for new employees and entered employee information into the payroll system.

•Recorded employee information, such as exemptions, transfers, and resignations to maintain and update payroll records.

•Classified, recorded, and summarized numerical and financial data to compile and keep financial records using journals, ledgers or computers.

•Debited, credited, and totaled accounts on databases using specialized accounting software such as QuickBooks.

•Received, recorded, and banked cash, checks, and vouchers.


Various Locations

•Prepared applications for home and automobile insurance policies and loans for customers.

•Calculated daily income and prepared deposit slips.

•Provided Public notary service as needed to clients and agency businesses.

•Performed general office duties such as ordering supplies, maintaining records, managing database systems, and bookkeeping duties.

•Filed and retrieved corporate documents, records, and reports.

•Opened, sorted, and distributed incoming correspondence, including faxes and email.


References are available on request.

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