Manager Store

Robert Jolicoeur

***** * ******* ** ********, AZ 85379 Mobile : 623-***-****

Personal Email: ******.***********@*****.***

SUMMARY OF A detailed, analytical and organized retail professional with expertise in retail management,

QUALIFICATIONS Quality Assurance and High Performing Personnel work in a fast-paced environment.

PROFESSIONAL

EXPERIENCE

Fry’s food stores – Arizona

Management

2005-Current Store Manager

Managed a team of approximately 175 employees. Manage labor budgets, store profitability and conditions. Responsible for shrink, employee morale, customer shopping experience, in stocks, friendliness, freshness, produce freshness, and meat freshness. Responsible to increase sales and improve store ratings. Continuously surpasses my goals and was repeatedly recognized by receiving achievement certificates and an invite to Kroger’s President’s meeting to represent Fry’s to introduce the Customer 1st Promise. Chosen as the district standards store for Key Retailing.

2004-2005 Key Retailing DRT

Rollout the key retailing process, train all department heads in the district. Responsible for all stores passing certifications. Trained approximately 130 department managers and associated in the wave 1 process. Achieved the set goal of 80% or better for all 26 stores

2003-2004 Assistant Store Manager

Manage labor budgets, store profitability and conditions. Responsible for shrink, employee morale, customer shopping experience, in stocks, friendliness freshness, produce freshness, and meat freshness. Developed process to reduce key rings. Was chosen to take on additional responsibility to be District 1’s key retailing DRT. Completed LCI training program. Supported sister division, Ralph’s, during strike.

2000-2003 CAO Manager

CAO rollout specialist for Fry’s division. Developed all training materials and trained selected district leaders. Acted as s liaison between the Fry’s Division and the General Office. Completed training within 6 months with complete training for stores. Head up the rollout team of 150 associates and managed the on call after hours system.

1999-2000 Technology

Developed the VIP pricing program to print on scale labels in the fresh departments. Responsible for training all associated in DSD, ISO, and PLUM Systems.

1994-1999 Grocery Manager

Oversee the overnight store operations including issuing staff assignments and creating production lists. Followed merchandizing plans, discarded expired stock, refilled and rotated items, verified all deliveries against invoices and completed shortage and overage reports.

1993- 1994 Night Stocker

Received trucks, stocked shelves, condition store, ordered product, and completed breakdown of loads.

1993-1993 Carry Out

Bagged groceries, retrieved carts, retuned go backs, cleaned areas of store and customer service.

REFERENCES Provided Upon Request

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