Manager Customer Service

APRIL BOWLIN

***********@*****.***

Summary

General manager is my current position. I have worked for the same gentleman since

1990. I began at the bottom and have worked my way up. I have several levels of fast

food service including directly assisting customers to the complete flow of the

resturaunt.

Skills

Restaurant management

Fluent in English and Spanish

Excellent multi-tasker

Proven leader

Delivers exceptional customer service

Neat, clean and professional appearance

Experience

Store General Manager Sep 1990

mc king inc. kansas city, ks

Completed a series of training sessions to advance from Assistant Manager to Store

Manager.

Completed weekly schedules according to payroll policies.

Trained all new managers on store procedures and policies.

Trained staff to deliver outstanding customer service.

Wrote order supply requests to replenish merchandise.

Education and Training

GED, general education 2006

KCK Comm College Kansas City, KS, United States

restaurant Leadership Practices oct 11, 2001

Effective Management Practices Course sep 13 2001

McDonald Corporation Floor Control Workshop aug 12, 1996

Swing Development Course sept 3 1993

Basic Operations Course july 21, 1995

Food Safety and Food Safe Certified exp 6-21-2006

Activities and Honors

these are a few of the many honors I have received through out my carrer

attendance 1995

outstanding appearance 1997

manager of the year 1999

outstanding QSC during a announced visit 2000

manager of the year 1998

outstanding performance of the year 1997

outstanding management appearance of the year 1998

outstanding performance 2004

outstanding performance 2005

impact award for general manager of the year 2004

manager of the year 2006

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