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Training Support

Euclid, Ohio, United States
May 20, 2018

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Trennace L. Payne-Saleem

***** ********* **** ***# ***

Euclid, Ohio 44132

216-***-****- Cell

“Great Trainer and Go Live Support during Epic Go-Live”

Edwina Swisher

Catholic Health Initiative

Your understanding of the program and your ability to communicate in a way I could understand was awesome

I would hire you in a heartbeat if I were a company needing your services.

I would love to have you here forever but I know that is not the point of the elbow support.

Professional Profile

Fifteen years of commended performance inpatient service representative, training, go-live support, as well as supervising. Expert inpatient care/communications, problem solving, classroom training, e-learning development, relationship building and one on one end user training. Power-user" with additional proficiencies in assorted databases. Proficient in Epic, Sorian, Cerner, Medhost, Allscripts, and Meditech, Dragon 12.5 software systems. Providing one on one Support and expert training to Physicians, Residents, Fellows, nurses, and all other clinical and administrative staff during and after the Go-Live with the facility. Coordinate placement of support staff throughout the facility during each project. Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions.

Education, Honors, and Certifications

Bachelor of Science and Nursing

Chamberlain College of Nursing, Cleveland OH 2015

Cleveland Clinic Cadence/ADT Credentialed Training

Cleveland Ohio 2011

Eskanazi Health Grand Central Credentialed Training

Indianapolis Indiana 2016

Key Qualifications

Credentialed Trainer/Quality Assurance Specialist/Epic Consultant Offering an award-winning track record of patient care excellence within high-volume environments that include. Call Centers Online Support /Go Live Support Customer Service Desks/ Patient Care Troubleshooting/ Problem Solving Physician Templates/ Appointment

Scheduling/Registration Training/ Epic Scheduling/ Call Center Operations Managing Multiple Projects/Complaint Handling /Reports & Documentation Quality Assurance of Front Line Products/ Command Center/Security Analyst.

Experienced Computer Educator

Designed and conducted various healthcare classroom workshops for training in an array of healthcare modules. Instructed corporate personnel in use of navigating inpatient, intra-op, ambulatory emergency, front office, physician and nurse documenting, placing orders, entering level of services, and charge capture.

Plan and instruct each subject area using wide variety of teaching aids, motivational and implementation strategies to engage students in active learning.

Incorporate learning modality principles into classroom and individual instruction. Develop and conduct inter-grade activities.

Implement technological approaches to subject material. Research educational resources on the Internet. Assist with information retrieval.

Professional Experience

CSI HEALTHCARE IT 2012- present


HCI CONSULTING 2012-present

ESD CONSULTING 2012-present



Epic Experience

Responsible for advocating Epic via classroom setting using several delivery methods

Trained end users by using the eight principles to adult learning and education.

Created instructional design (training curriculum; basic and workflow) as needed for different audiences. Provide post-go live support.

Provide users with application assistance and consultation within assigned product area of expertise, Train Clinicians and medical staff on Health Maintenance necessity.

Maintain records of training activities including attendance roster, homework assignments. Instruct electronic charting, various computer programs.

Helped introduce a new, reproducible software development that will contribute to higher quality product releases and a reduction in errors

In addition, as teams lead I was responsible for the overall effectiveness of the team and provided direction and guidance to 20 support persons.

Trained staff members how to assure a Successful workflow of patient encounters, visits in their departments using EPIC

Building “smart forms, smart phrases, smart sets, and preference list for ClinDoc and CPOE.

Attended weekly Leadership Meetings to develop workflow and update polices

Provide Clinical floor support for their multiple phases Epic implementation

Worked elbow support with end users who needed 1:1 training.

Work closely with Application Coordinator to provide resolutions to major issues.

Hands on experience as an Epic Care Ambulatory and Epic Inpatient workflow analysis

Assist Physicians and nurses in the application configuration and workflow analysis process to tailor functionality to departmental needs.

Head of Classroom training with class sizes up to 10-20 students at a time

Classroom Training of Super Users and End Users/ In Charge of Development Quick Start Guide for all applications

Sorian Experience

Support specialist between registration staff, physicians, multidisciplinary teams and IT Professionals to facilitate a smooth transition from traditional paper clinical documentation to MAK Sorian Inpatient Application

Inpatient Instructor for ClinDoc elbow to elbow for MAK Med Administration Trained the super user workflow and medication modification entries.

Demonstration of functionality for CPOE, MAK, Ed Tracker, Critical Care, and EDM, pharmacist MAK Med Administration.

Educate Downtime procedure and patient EMR, MedRec, Toggle between Citrix and Siemens applications. ICU, CCU, SICU, NICU, Med Revision, Not Admin, MAR and Unit Secretary Report2Web downtime procedures.

Educate Downtime procedure and patient EMR, MedRec, Toggle between Citrix and Siemens applications. ICU, CCU, SICU, NICU, Med Revision, Not Admin, MAR and Unit Secretary Report2Web downtime procedures.

Software Skills

Website maintenance

Microsoft MSCA/MSCE Certified

Develop Training materials and Curriculum

Eclipsys (AllScripts) SCM 4.5/5.0/5.5-Patient Lists, Order Entry, Results, Flow sheets, Clinical Summary.

Epic- (Cadence, ADT, Prelude, ASAP, ClinDoc, Stork)- Navigators, Patient Summaries, Patient List, Order Entry, Doc Flow Sheets, Scheduling, Registration

Cerner- (Power Chart, Power Note)- Emar, Care Compass, Mpage discharge, Ca


McKesson Paragon 12.0/12.1 PCH13.1- Manual testing, test shell, case creation, work item creation

Meditech Client Server 5.6x

Soarian- (Clinicals, Financials)- CPOE, Nursing Census, A/D/T medication reconciliation, order entry, MAK, scheduling, registration


System Integration

Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.

Product Development and Training

Worked on scalability and optimization of production environment.

Successful Training and Implementation of Software Applications

Project Management

Coordinated with third-party development team on engineering and professional service activities and tasks.


Cleveland Clinic Caregiver Excellence Award 2011


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