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Support Active Directory

Franklinville, New Jersey, 08322, United States
May 20, 2018

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Robert Ripley

Monroeville NJ ***** 856-***-****


Help Desk Technician with expertise in configuring installing upgrading and supporting an extensive variety of business critical hardware, software, applications, and networks.


IP, TCP/IP and PPTP, IP/SEC, CISCO routing, video/conferencing, VoIP, VPN and, VMware. Server and administration experience, Exchange Servers, Lotus Notes, LAN/WAN, Active Directory, and BlackBerry Enterprise Server, Refresh team leader experience, Windows 98/NT/2000/XP Pro, Apple I pad, I phone / Mac Pro OS, Win 7 pro, and Windows 08, also NT/ 2000/2003/2008 r Server, OS2, OS2 Warp Server, UNIX Sun Systems, Linux Office suite 03, 07 Pro, 2010.


NETTRAIN, MCSE 2003, Exchange, SQL Training


Computer Science AS, Information Technologies

Camden County College

Computer Information Technologies


Certification: Microsoft Certified Professional MCP and A+


Computer Systems Technology


Digital Computers Technology


A+ Certified Network.

Microsoft Certified Professional (MCP).

MCSE, Exchange, SQL Server 2003 Training.

Warranty Certifications: for IBM, Dell, Compaq, HP, and Lexmark.

VMware and VoIP Web Training.


WORLD WIDE TECH SERVICES NOV 01 2016 to April 30 2018

TEWKSBURY, MA. 01876-1256

Senior Customer Engineer:


Imaging Laptops and Desktop

Localizing teller and front office Branch computers

Deployment of Laptop and Desktop at Branch locations

Replacement and repairs of TIC scanning and PASS Brook

Printing equipment.


Replacement of hard drives for server

Replace Array Batteries for server

Connecting Verizon BEAS BOX to routers

Configuring DSL and connection issue

Changing ports on switch for connecting Issues

Calls for server issue

TD Bank inventory

GO2 Technical Services: July 2016 to NOV 2016

TD Bank support

• Technical support on an on call basis.

• Setting up and deploying Back Office new laptops, desktops,

Reimaging laptops and Desktops computers

RCNETWORKS Mantua NJ FEB 2015 to JUNE 2016

IT Technician

Technical support on an on call basis.

Setting up and deploying new laptops, desktops, and tablet devices.

Refresh Team leader

Network connectivity and monitoring.

Supporting Apple- Mac Book Pro-OSX and other OSs

Peripheral device installation and support.

Data backup and storage device support.

Operating system configuration, Mac Pro, Win Xp and Win 7 pro Win 08. Win 10

Office 03. 07 pro 10pro

Hardware installation and repair.

Supporting iPhones, Blackberry’s, and other Mobil devices.

Insight Global Atlanta Ga June 2016 to July 2016

: HP Field Technician

Supporting customers as a HP field Service Technician.

Work consists of repairing laptops and PCs and Printers.

Peak Systems NY, NY Feb 2013 to Feb 2015 Dell IT Support, endues support

End Users Support for AIG contract.

Provide onsite support via desk-side visits, phone, and email for technical service issues.

Imaging and deploying new laptops and desktops.

Using AD for Group Policy and Active Directory services.

Phone support for various remote locations.

Supporting Windows server 08 r2.

Supporting Windows XP pro, 7pro,8, operating systems

Supporting email using outlook

Supporting Office 03 pro, office 07 pro and office 10 pro

Supporting Remote Users using MS Remote Desktop, and Bomgar.

Supporting archive files for exchange.

Set up and supported video conference system.

Provided executive support.

Installing AS400 software.

Installing Citrix connection software and other types of software.

Use an HP Quality Center Ticket system, (Help Desk Calls).

Systems Center Microsoft Configuration Manger (SCCM).

Printing using Cloud Technology.

Supporting Mobil devices.

Supporting Servers using VMware

Remote Desktop using Bomb Guard

Manpower1, Cherry Hill NJ Jul 2007 to Jan 2008

Support Technician

Refresh team for PNC Bank

Provide onsite support via desk-side visits, phone, and email for technical service issues

Rollover new installs for PNC Bank sites.

Field support, which included HP printers and Desktop Repairs and installs.

Installing and administrating Black Berry, and Palm for remote uses.

Operation System upgrades and support.

Systems Center Microsoft Configuration Manger (SCCM).

Smart Source consulting: Feb 2007 to Jun 2007

Support Technician

Dell support contract for DuPont.

Provide onsite support via desk-side visits, phone, and email for technical service issues.

Serviced Dell Desktop, which include models, Dimension, Otplex, Latitudes, and Inspiron.

Utilized Remedy Call Tracking System for service ticket tracking.

Supreme Staffing Services Apr 2006 to Dec 2006

System administrator

System Admin for Paraflite inc contract.

Provide onsite support via desk-side visits, phone, and email for technical service issues.

Executive level desktop support.

Blackberries, and Trio’s PDA in Microsoft 2000/2003 XP.

Using AD for Group Policy and Active Directory service.

Distributed reports from data associated with their area of responsibility.

Configured a Primary Domain Controller, 2003 Exchange Server, 2003 file server and SQL Server, and administration. with Active Directory and DNS.

Maintained Cisco pix 506 firewall and Cisco VPN 3000 Concentrator.

Configured VPN Client 4.X for remote desktop for traveling.

Installed and configured Black Berry Enterprise Server, also setup and configured Black Berry’s, also PDA’s and Trio’s to receive e-mail from Exchange server.

Provided peripheral device support.

Siemens: Support Technician Dec 1996 to March 2006

Provide onsite support via desk-side visits, phone, and email for technical service issues

Refresh new System

Executive Desktop support

Login support/password resets

Microsoft Office, Lotus Notes support

Peripheral device installation and support.

Network connectivity

Implementing IP address using DHCP

VPN support using Cisco client for remote desktop.

Installed and upgraded hardware and Software, for 250 workstations and 22 servers in a WAN, which included two back office locations and 30 branch offices locations

Maintained 250 IBM 300GL workstations with the operating system Windows XP Pro Supported 45 IBM Think Pads

Configured BlackBerry’s and other remote devices.

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