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Supply and Logistics Professional, Storekeeper II, Customer Service

Las Vegas, Nevada, United States
May 20, 2018

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**** ****** **• Vineland, New Jersey 08360• United States

856-***-**** or 856-***-****

Summary of Qualifications

Excellent proven sales record of accomplishments, extensive history of managerial and administrative practice and over 15 Years of Customer Service and Management Experience. Self-motivated individual with vast knowledge of customer service, quality control, coaching, procurement, warehousing and administrative duties. An avid learner whose goal is to lead, achieve, and succeed. Vast knowledge of Electric and Gas Utility, trouble and emergency response, Vehicle Maintenance and Repair, fleet services, and more.

Professional Experience

Pepco Holdings/ Atlantic City Electric – Storekeeper for Electric Utility

April, 2016 – Present

General control of store department activities

Safe storage of inventory and records

Initiate the process of restocking when an item approaches minimum needed and initiate stoppage in purchase upon an item approaching of maximum limit

Receiving and ascertaining the quality and quantity of purchased materials and arranging for suitable storage

Reservation of materials for defined jobs or purposes and issuance of material precisely following the specification in the authorized requisition notes/material lists.

Check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc.

Work with crews to ensure material requests are met

24hr Storm Support

Pepco Holdings/ Atlantic City Electric - VRM Plant Storekeeper / TA

September, 2017 – March, 2018

Control the effective storage of items in an orderly and accessible manner in the warehouse, tool room, supply room and other areas designated for storage purposes.

Receive and process incoming requisitions and allocate and distribute parts and supplies needed for internal processes.

Preserve records of orders and the quantity, kind and location of parts and supplies on hand using both manual and computerized inventory system

Prepare orders to replenish the part and other components needed and involved in the management of spare and replacement parts for vehicles, machinery and equipment.

Advising planners, production personnel or internal users of appropriateness of parts, supplies or materials requested

Compare inbound packing slips or invoices to items actually received to ensure that shipments are correct

Requisition merchandise from supplier based on available space, merchandise on hand, or customer demand in addition to receiving and filling orders for parts.

Examine and segregate returned parts for defects, and notify relevant internal department for disposition

Engaged in researching the market for better and cost-effective alternatives to the presently available parts.

Pepco Holdings/ Atlantic City Electric - Dispatcher NERC (Utility Trouble and Service Dispatch)

February, 2015 – April, 2016

Responding to emergencies, such as transformer or transmission line failures, and route current around affected areas.

Preparing switching orders without causing power outages.

Control the distribution of equipment and machinery to different location in ensuring electricity supply.

Processing and provision of information such as clearances, switching orders, or distribution process changes.

Receipt and disposition of all service requests recommending immediate dispatching or later scheduling and dispatching of service orders to Service personnel.

Responsible for reading and interpreting gas and electric facility maps and tracking of mobile radio locations, in addition to preserving the emergency log books.

Prepare and maintain daily, weekly, and monthly reports. Responsible for performing minor repairs on printers, computers, and other office machinery.

Assist in the training and direction of new Dispatchers and Relief Dispatchers when necessary.

Sleepy’s – Sales Professional

May, 2013 – May, 2015

Customer Service Product Management Accounts Payable/Receivable Shipping Training and Coaching Administrative Duties Sales Recovery and Retention Collections

Educational Background

University of Phoenix – Bachelor of Business Management in Human Resource Management

November 2017 – Present

Projected Graduation Date: January 2019

Saylor Academy – PMP Certification

January 2017- Present

Projected Graduation Date: November 2018

University of Phoenix – A.A.S Business Fundamentals (Diploma)

September, 2015 – November, 2017

Additional Qualifications


NERC, FERC, Customer Service Management, Forklift (commercial/Industrial), Barista and Bartender Certification

Technical Skills:

Microsoft Office Suite, Windows, OS, CRM, SAP, OMS, Advantex, Peoplesoft, Citrix, CIS, Quickbooks, GIS, Lotus Notes, GWD, C3, WIMS, FA, and more.

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