Manager General

Mukesh M. Desai

*** ******** ***** *********, ** 37027

615-***-**** H 615-***-**** M ********@*****.***

Hospitality Management

Productivity / Improved Guest Relations / Budgeting & Productivity

Well-respected, and energized professional with outstanding leadership skills and 20+yrs of demonstrated success strengthening multifunctional, general operations for franchised hotel establishments to boost performance in all key performance areas. Excel in staff development, scheduling, budgeting, forecasting, marketing, and customer service. Focused, proactive management style to engage and empower teams for optimal performance levels. Read, speak, and write English, Hindi, Gujarati and Urdu.

Core competencies include:

Business Development

Employee Relations / Coaching

Operations Management

Scheduling / Resource Allocation

Financial Management / Analysis

Issue Management & Conflict Resolution

Risk Assessment, Program Management

Process & Procedural Improvements

Customer Relations / Satisfaction

Time Management & Multitasking

Professional Experience

WINGATE BY WYNDHAM NASHVILLE AIRPORT, February 2012 – December 2013

General Manager – Nashville, TN

101 Room Airport Property with Shuttle located minutes from Nashville International Airport

Prior to taking over management at this property, the hotel’s operations were totally disorganized, with demoralized staff unhappy with previous management.

The property required immediate attention as well as preventative maintenance moving forward.

Hotel’s status with Wyndham Hotels & Resorts was in F status as far as operations, appearance and customer satisfaction and was ranked at 65 out of 244 hotels in Nashville.

Shortly after taking over management, confidence and faith was restored among the hotel staff, creating a unity; their dedication towards their job duties began to improve.

Wyndham Hotels & Resorts’ regional director gave warning to the property’s owners that the hotel was in failure status and in F grade. The property’s owners had set the gross revenue target for 2012 at 1.95M. They stated reaching 2.0M would “not be possible.”

After taking the above challenges into consideration, professional goals were established to defeat these challenges and turn the property around maximizing its potential.

By the end of February 2012 and in just 3 weeks as General Manager, Wyndham Hotels & Resorts noticed the immediate improvements and upgraded the hotel’s status from F status to A status. Recognized and commended individually by Wyndham and the property’s owners.

Upon year’s end December 2012, the property’s overall ranking improved significantly being ranked 18 out of 243 hotels in Nashville.

Exceeded owners’ expectations for monthly revenue targets, guest satisfaction, ADR, RevPAR, net operating income as well as the hotel’s occupancy – recognized and rewarded with monthly bonuses under bonus structure.

Hotel’s occupancy increased from 64.63% in 2011 to 71.74% in 2012

Exceeded owners’ expectations and their gross revenue target of $1,931,231 with 2012 gross revenue of $2,022,648.

Improved the property’s guest satisfaction scoring with Wyndham Hotels & Resorts to 98.6%.

DIPLOMAT HOTEL COMPANIES, August 1992 – November 2010

Regional Manager, General Manager, Asset Manager, Business Development – Atlanta, GA

Held various positions within the company, including Business Development Manager, General Manager and Regional Manager for the following brands: AmeriSuites (now Hyatt Place), Carlson Brands, Choice Hotels International, Intercontinental, Accor Hotels and several other franchisee brands with approximately 1000 rooms in the market; worked with different vendors to control costs and obtain revenue maximization

Managed $15-22M per annum revenue; increased sales by approximately 34% by promoting service oriented programs

Established business goals for sales team; drove development of new business strategies

Actively involved in the development of marketing, guest loyalty programs, and in negotiating sales contracts with major corporations, such as Delta, Coke, AirTran, Home Depot and Southern Companies

Managed over 75 employees; responsible for performance of management and career development

Maintained high standards for staff performance and involved in continuous training programs to achieve positive results. Implemented policies and procedures to ensure highest level of revenue and returns

Managed Food & Beverage program for the company, also worked with various venders to introduce new products and services in line with market trends

Utilized project management skills to ensure timely and accurate delivery of program initiatives

Assisted in acquisition of new hotels, asset management and renovation projects

Worked in affiliation with several hotel brands including Marriott, Accor, Hyatt, Hilton and Choice Hotels maintaining franchisee relations.

HSBC INTERNATIONAL BANK (Known at the time as Midland Bank, PLC, January 1991 – February 1992

Senior Lending Officer – London, England, United Kingdom

Provided funding to Domestic and International businesses, bridging loans and investments dealings in International Money Markets.

HOTEL SAVOY, June 1980 – December 1980

Assistant Front Office Manager/Sales Manager – Geneva, Switzerland

Hotel Savoy is a well-known and reputable boutique hotel in central Geneva serving primarily business clients in the investment banking industry.

Responsible for group reservations and daily front office operations, including night audit processing.

Created special packages for travel agents, local/international tour companies

Marketed hotel to local and international guests.

Education & Credentials

M.S. University (Vadodara, Gujarat State, India): Completed Undergraduate in Commerce & Math

Croydon Technical College (London, United Kingdom): Completed Undergraduate in International Banking & Finance

Recognition:

Member of Chamber of Commerce Association – Nashville, TN

Manager of the year with Ramada Hotels – Nashville, TN

Humanitarian Award in 2006 for the City of East Point, GA

Completed General Manager & Owners’ Program for Choice Hotels International – 2005

Completed General Manager & Owners’ Program for Accor Hotels – 2003

Completed GM training with Franchisee brands – Accor, Choice, Cendant & Carlson

Excellence in Guest Service of the year with Comfort Suites – Atlanta, GA

Excellence in Sales Growth of the year with Country Inn & Suites – Atlanta, GA

Affiliations: Asian American Hotel Owner’s Association, American Hotel & Lodging Association, American Mechanical Association

Languages: English, Hindi, Gujarati, Urdu

Technology & Computer Skills: MS Office (Word, Access, Excel, Outlook, PowerPoint), Corel Word Perfect, MSI, Fidelio, Timesaver Payroll, Profit Manager, proficient in Peachtree Accounting and several other accounting software programs

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